Pondkeeper Reviews 

Absolutely brilliant customer service. They went above and beyond to sort out my pump problem after they felt they gave me wrong advice on what size I needed.

Initially ordered replacement UV bulbs for a Laguna filter however, upon receipt it transpired that the UV filter head had failed. This being a discontinued model, it was necessary to purchase a new filter. Laurie May not only provided excellent advice with a recommendation to purchase a slightly older discounted model but agreed to supply extra UV bulbs for the newer model at no extra cost. Having ordered and paid for the discounted model over the phone, it subsequently transpired that this model was sold out when being processed. Without any quibble whatsoever, a new higher rated model was supplied included additional bulbs at the previously agreed price. The delivery was on time as promised too.

Thank you very much Pondkeeper and especially Laurie for your excellent service.

Fantastic service from the team at pondkeeper, Laurie went above and beyond what I have come to expect from customer service today. Had a pump pack up on me that I'd had for a couple of years and not only was it replaced with a pump of my choice but I also received a second to make up the price difference. I will be doing a lot more to my pond with pondkeepers help .

I have purchased a filter and pump, on different occasions, this year. I found the customer service to be exceptionally good, with reliable advice given promptly. The products were both dispatched to arrive the day after ordering and were good quality and are operating perfectly.

Faultless process: very informative website helped me identify which of the myriad of replacement UV bulbs I needed for the pond in the new house. The price was very good and next day delivery was a bonus.

i bought a pump and filter combination
the pump packed up i phoned and they put a replacement pump in the post the same day
thats what you call 5 star service
would recommend them highly

I cannot recommend this company's customer service highly enough. I had reason to raise issues with a recently purchased product and Laurie May responded very quickly to my email and offered a full refund.
An excellent company to deal with and staff are available, knowledgable and very responsive should you need help or product advice.
Will definitively use in future for all my pond requirements.

Customer service
Pondkeeper have been first class at helping me get the pump controller Í needed, even though I originally ordered the wrong manufactures equivalent. Laurie in particular went above and beyond to get me the right one
They delivered the right one and picked up wrong one at no extra cost and all done with smile and a can do attitude.
Not enough stars available or their customer service.
Dave, Cornwall

I cannot recommend this company's customer service high enough. I have used them for all my pond needs for years, everything you require is stocked and when advice is sought their experts are always there to provide you with answers and solutions.
Recently I had the misfortune to have to report an issue with a product and almost immediately I received a replacement with virtually no questions asked.
An excellent organisation to deal with.

Great products, at fair prices, with unmatched customer services.

The delivery is always speedy, and whenever I’ve had an issue (no fault of pond keeper) the customer service has been incredible.

Special shout out to Laurie!

Thanks again!

Absolutely fantastic went above and beyond to help.
HIGHLY RECOMMEND

Great service from pondkeeper not so great service from courier dpd they have a bad habit for leaving parcels at addresses in different street
Would use pondkeeper again but only if they use different courier service

Fantastic company, very quick in replying to emails and sorting problems, thank you nick

amazing customer service !! . I had a problem with my easyclear pond pump ( two and a half years into the guarantee ) this was resolved immediately with just one phone call. thank you so much for your very prompt attention

I ordered the wrong mains charger for my solar pump on Monday 5th June 2023 and only realised after I’d checked out. I contacted the team and they amended the order to the correct charger and authorised the refund of the price difference. The correct charger arrived 6th June and the email notifying me of the PayPal refund also arrived at the same time. Fabulous service. Great products and even greater service. Thank you.

Ordered a pond pump and filter from pondkeeper through amazon, noticed uvc lamp not working, emailed amazon 10pm Sunday, received acknowledgement email back from pond keeper 9am Monay, then received replacement lamp by 10am Tuesday. Just one email no fuss, great customer service

Excellent service, always helpful. They always try to save me money when others try to get you to spend more for what you do not need, hence the reason why I keep returning to do business with them. Delivery is always very prompt as well and great value for money. I can not say enough good things about this company.
Always a pleasure doing business with them, they have looked after me very well. 5 stars. 👍

Needed a pump for a new large water feature.
Sent an enquiry asking advice to which they were extremely knowledgeable and helpful.
Subsequently ordered the recommended pump, more than happy.

bought a replacement lid for my pond filter it was delivered today 12/5 but opening the box there was a hairline crack in the lid I rang there customer support no and within a hr they've emailed me to inform there apologies and a new lid on the way can't be any fairer than that 10 out of 10.

I had a leak in my concrete pond. I called Pondkeeper with a list of things I thought I needed to buy to fix the leak for advice, after researching extensively on the internet. Pondkeeper instead helped me understand where the leak could be coming from (it was from the waterfall rather than the pond itself), and that led me to (a) identify the source of the leak and (b) fix it using things I had around the house anyway! It was amazing service. Rather than simply sell me a couple of hundred pounds of liner and other products, they really helped me resolve my problem. This is a place that I will shop from for life now. I advise others to do the same. Excellent shop, excellent staff. Really to be trusted!