poltronesofà Reviews 

The personnel in the store were most helpful in answering our questions and clearly explaining company policy.

Big thanks to Christine, amazing servise.

Delivery due tomorrow and cancelled , we have no sofa to sit on and have to wait 10 days for new delivery date , tried to complain and told nothing we can do and cat escalate to anyone .

Very poor customer service , new name same poor service from them .

God help me if it's faulty !

Appaling level of aftersales service and no accountability is taken for an order placed incorrectly by staff in-store, in Sheffield. I placed an order for a sofa in a very specific grey colour due to having a dog with dark fur. I checked the fabric in store and checked again on the day of ordering with the person who placed the order (Callum I beleive) and when the sofa arrived over 2 months later, it is a light stone colour.

Having been into the store to explain this, where I clearly showed the colour I had selected, my claim was completely dismissed as me ordering the wrong colour code. On the website the colour code on the order form looks nothing like the actual colour, as well as the sample colour on the order form being the correct grey, not the light stone of the sofa delivered.

After having the matter escalated to a Sheffield store manager, they had no interest in attempting to resolve this and pushing it back on me as ordering the wrong colour code, when I am not the person who entered the order, being staff in-store and I cannot know all of the colour codes, particularly if the sample colours are completely incorrect online and on the sales order form.

I am now left with a sofa costing over £2k in the wrong colour and no support being provided or any attempt to resolve the matter. Regardless of a new brand name, it's the same old mistakes being made at ScS Sheffield.

Mr Livio Di Chello took a good care of me and explained the detail, especially the delivery to the house.
Due to the size of the door, I had to change the smaller sofa, it was very well explained.
And he gave me a time to consider well, not to make me rush to decide. It was a good point too.
Looking forward to receiving my sofa.

I visited the store in Kidderminster and was met with a very helpful assistant named Stephanie. She explained everything clearly to me, left me to browse for as long as I wanted to and was very helpful when I chose a sofa to suit my needs. I found a very relaxed atmosphere in the shop with a wonderful range of sofas at reasonable prices. Would definitely recommend

Gary at the elk mill store was very polite not too pushy and a great person to deal with

Very helpful and infornative - great customer service

Garry at the Oldham Elk Mill branch was spectacular! So friendly, so helpful, and all around fantastic. Honestly he’s a huge reason of why we decided to buy our sofas there and we’re so thrilled with the service and products. We can’t wait to receive our new sofas! Hats off to Garry!

Great experience buying my sofa, and great quality- disgusting service having it delivered and impossible to speak to customer services. Managed to capture the entire interaction on video by chance as was charging my ring door camera - delivery men were visability annoyed for some reason threw items on the floor and caused multiple pieces of damage across my apartment.

Lucas was a true example in helping me find what I was looking for, he advised me so well, that I did the right thing, it was a real pleasure to see him again and make sure to follow him. I recommend you ask about him, his colleagues are all kind, my best meeting, thanks Lucas and also to the team

Abbiamo trovato quello che cercavamo, due poltrone letto di grande qualità, design e comodità. Ringraziamo la signora Teresa dello store di Bari-Santa Caterina, gentilissima e competente, che ci ha guidati nella scelta di ogni dettaglio

Very helpful member of staff. He was very patient with our very basic French (we are learning), Good selection and store layout.

French below

The sales people promise a lot and then the after sale is very poor. We decided to purchase from Annemasse instead of directly in Geneva because the sales people confirmed they offer a detax service . However they did not mention that we would have to pay an import fee on top of the purchase price and we have still not received the detax money despite providing all requested documentation straight away and have been chasing for four months . So it has cost us more then if we had bought directly in Geneva . I have read other reviews stating the same and very disappointed . Each time they promise to follow up and nothing is done . Avoid buying from this store .

Les vendeurs font beaucoup de promesses, mais le service après-vente laisse beaucoup à désirer. Nous avons décidé d'acheter à Annemasse plutôt qu'à Genève, car les vendeurs nous ont confirmé qu'ils proposaient un service de détaxe. Cependant, ils ne nous ont pas précisé que nous devrions payer des frais d'importation en plus du prix d'achat. De plus, nous n'avons toujours pas reçu le remboursement de la détaxe, alors que nous avons fourni tous les documents demandés immédiatement et que nous les relançons depuis quatre mois. À chaque fois, ils promettent de faire le nécessaire, mais rien n'est fait. Évitez d'acheter dans ce magasin on

It is the second time I have purchased sofas from Poltronesofà and I am very satisfied. Mr. Akis served us excellently, with great patience and professionalism. He never pressured us, he was always smiling and had a great sense of humor. He gave us the time we needed to choose exactly what we wanted. The whole experience was wonderful and I would definitely recommend it.

The staff was very helpful and professional particularly Constantina.

Gail was very professional and warm at the same time. She is very well versed in the vast array of sofas that Poltrone Sofa has to offer and could immediately direct us to what we wanted exactly.

My compliments to the staff who were attentive without being pushy; very helpful and accomodating.

I am looking forward to enjoying your sofas!

The help we received and the ability to look back at what we have previously purchased two year's ago, so that we could make a match. A good experience and all the sales assistants were very helpful.