This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
Company replied
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Review summary
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Nice and easy to insure my car. Straight forward process apart from the account registration process which was a bit glitchy but I irked after about 3 tries. Custom service has yet to be tested an... See more
Company replied
Very easy and straight forward to take out the policy in the first place. Saved me half the cost of my previous company. Great communication for all my policy details. Full coverage for my needs.... See more
Company replied
I have been with Policy expert for quite a few years and every renewal I have had has been only a few pounds dearer than the cheapest I could find on all the comparison websites, so I think it’s not w... See more
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Company details
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
103K reviews
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Very happy with the service you gave me…
Very happy with the service you gave me your staff were helpful and professional excellent thank you
17 September 2026
Knowledgeable. Helpful. Competitive Pricing.
I have been so impressed by the helpful and knowledgeable customer service. The person I spoke with provided me with all the information I needed then sent a link to my quote so I could apply for it online and avoid the costs of doing so over the phone. A highly competitive price and I would happily recommend Policy Expert, based on my experience with them thus far.
14 September 2026
I’ve been with your company for years &…
I’ve been with your company for years & never any problems
17 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your home emergency cover with Sedgwick…
Your home emergency cover with Sedgwick is appalling - why am I expected to pay for 1 hour of the engineers travel time, (just so happened an engineer miles away decided to take the job) and pay double for the parts they use. (Compared to the price you can buy them at screwfix). A simple toilet cistern repair cost £380. Just ridiculous and a rip off.
27 August 2026
Reply from Policy Expert
Hello,
Thanks for taking the time to leave us a review.
We’ve forwarded these details over to the relevant department and will get back to you as soon as possible.
Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share.
Thanks,
Nisha
Recommended home insurance provider
Yes, touch wood I found the whole experience was pretty straightforward when checking comparison sites online. Policy expert were recommended - and as they were more cost-effective compared to some reputable home insurance providers, I decided to switch from my current provider.
17 September 2026
Lowest price
10 September 2026
No problems,everything is fine ,good…
No problems,everything is fine ,good service many thanks
17 September 2026
Please don't ask me for a review again…
Please don't ask me for a review again I'm fed up of companies asking for feedback
17 September 2026
Very clear speaking gent
Very clear speaking gent, explained all question with all information with professionalism
3 September 2026
Telephone contact was very good
Telephone contact was very good: no bot; no waiting to connect to support agent, clear explanations with an efficient and friendly approach.
16 September 2026
Great car insurance price and really…
Great car insurance price and really easy to set up my policy.
16 September 2026
Excellent service
All aspects of the Insurance cover fully explained . Good interaction with the agent .
Definitely recommended .
7 September 2026
Price not as expected otherwise good
Price quoted on ComparetheMarket and when purchasing were different by a good enough margin to matter; despite no changes
Otherwise simple enough to purchase
16 September 2026
we chose policy expert instead of our…
we chose policy expert instead of our oringnal
16 September 2026
Worst company I have dealt with
Worst company I have dealt with. Impossibly difficult to make a claim or speak to a person. Take your money and run. Go elsewhere!
16 September 2026
Unprompted review
Reply from Policy Expert
Hello,
Thanks for taking the time to leave us your review.
We'd like to look into this further, however, we're unable to locate your information with the details provided in your review. We've requested your details via Trustpilot, if you could please respond at your earliest convenience, we can then assist you further.
Thanks,
Nisha
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