Test drove the Polestar 4 from the Bicester Sales team. Oscar was our sales rep.and from the start we were guided to a place where we could park our car and leave it with their support team. We wer... See more
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Review summary
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Reviews shaping this summary
My Polestar 2 had a fault from Day 1 and the dealership didn't fix it right first time. The dealership was quite poor and I moved to another one, which was much better. The Customer Services though ar... See more
Company replied
I am a Polestar 2 owner and contacted the Polestar chat about an account query as I was registered as a guest and not the main owner. Jon at Bicester was excellent and sorted the issue within a few m... See more
Company replied
I’ve had a pretty disappointing experience so far with Polestar with regards to my new car being faulty. However, the way Darren has looked after me , I absolutely can’t complain. He called me back wh... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.7
Average
901 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Polestar Cribbs - Excellent
I'd like to thank Oil, Toby, Seb and Filip for their help, advice and professionalism through the whole process of buying my Polestar 4. My first experiance of dealing with Oli and Seb at a test drive event convinced me that dealing with them was going to be smooth and pleasent. A masssive plus point is they dont hard sell. They give full answers to your questions but don't ram the product down your throat, like most dealers.
I dealt with Toby and Filip towards the end of the process and they further enhanced the professional, yet easy going nature of the business. Whilst the car is great, the guys at Polestar Cribbs are more impressive. This is how selling cars should be done. I will be going back and have recommended them to many colleagues and friends.
17 July 2026
Unprompted review
Reply from Polestar UK
Hi Charlie,
Thank you for taking the time to leave a 5-star review of your experience at Polestar Cribbs.
We are happy to hear that Oli, Toby, Seb, and Filip supported you throughout your Polestar 4 journey, and that your test drive experience gave you confidence in both the team and approach.
Thank you also for recommending us to your colleagues and friends. If you need any further support, please don't hesitate to get in touch.
Kind regards,
Ella
Polestar UK
Great service by Teegan
Served by Teegan, very responsive, proactive and followed up with the support continually. fantastic support all around.
31 July 2026
Unprompted review
Reply from Polestar UK
Hi James,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that Teegan from our Customer Support team was proactive and able to follow up with you to help get your issues resolved. We'll be sure to pass on your kind feedback.
Thank you again for sharing your experience. If you need any further support in the future, please don't hesitate to get in touch. and we would be happy to assist.
Kind regards,
Ella
Polestar UK
Had a camera fault on my PS4 and called…
Had a camera fault on my PS4 and called Polestar for warranty repairs. Although it was a bit of a challenge to find Volvo centre that was available for an appointment, eventually I did and car was sorted in a day. Plus I got a courtesy car. Very satisfied with my car and Polestar service 👍
27 July 2026
Unprompted review
Reply from Polestar UK
Hi Serhiy,
Thank you for taking the time to write us a 5-star review, we really appreciate your feedback.
We are very glad to hear that the difficulty you were experiencing with your vehicle was rectified in a timely manner, and that the Service Point you attended were able to further support you with courtesy car cover.
If you need any further support going forwards, our servicing partners and our customer support team are always on hand to support you.
Kind regards,
Aidan
Polestar UK
Had my PS2 since March and have had no…
Had my PS2 since March and have had no problems with it in general. I have used the digital key since taking delivery and recently had to pair a new phone to the car, only to realise the main key had completely died (batteries changed - no joy). I contacted Polestar who told me that I should pay full price for a new key as I am just outside of my warranty. Not even a goodwill gesture, considering the nature of the issue. A near £500.00 charge for a new key that is obviously faulty. I've always praised Polestar, so naturally am very disappointed and wont be getting another one when due to order a new car later this year.
30 July 2026
Unprompted review
Reply from Polestar UK
Hello Liam,
Thank you for taking the time to provide us with feedback of your experience with Polestar.
We are sad to hear that you are feeling disappointed after the issue you have experienced with the key for your Polestar 2, this is not how we want our customers to feel and we are sorry for this.
We would like to look into this further for you, so we can determine the next best steps for this case. So that we can do this, we have sent across a request for further information. This will allow us to locate your account and vehicle on our system.
Once again, we do apologise for the frustration that has been caused here, we do hope that we can work together towards a suitable resolution.
Kind regards,
Aidan
Polestar UK
I had an issue with my digital key
I had an issue with my digital key
John helped me sort. Was incredibly attentive and patient.
29 July 2026
Unprompted review
Reply from Polestar UK
Hi Andrew,
Thank you ever so much for your very kind review, we really appreciate you taking the time to write this.
Our customer support team pride themselves on being attentive and supportive to our customers, no matter what the query or concern may be. It is wonderful to hear that Jon was able to help resolve the issue you were experiencing with your digital key.
If you ever need any further assistance from our team, we are always on hand to help you in any way that we can.
Kind regards,
Aidan
Polestar UK
Reply from Polestar UK
Hi Alex,
Thank you very much for leaving us a positive review, we are very happy that we could assist you.
Being timely and responsive is a key cornerstone of our customer support team's goal when assisting our Polestar owners, so it is always a joy to hear when our team have achieved this for one of our Polestar community members.
If you need any further support, our team are always on hand to help you in any way that they can.
Kind regards,
Aidan
Polestar UK
Great experience today…
Have used the Chat function with Jon and Alen and found them both to be exceptionally helpful, patient and responsive. The transfer of ownership was handled quickly and my various questions were answered carefully and clearly. I’m now all set to enjoy my Polestar 4 :o)
28 July 2026
Unprompted review
Reply from Polestar UK
Hi Tim,
Thank you ever so much for taking the time to write us a 5-star review, we really appreciate your positive feedback.
We are very happy to hear that our customer support team members Alen and Jon were both supportive in getting ownership transferred to your new Polestar 4; this is the high level of service our team are proud to provide.
We do hope that you are loving your new Polestar, we love having you as a part of the family. If you need any further support in your ownership, you are welcome to reach out to our support team on your preferred channel at any time.
Kind regards,
Aidan
Polestar UK
End of my tether.
Oh my. Car is so good and the software experience and customer support is badly letting it down. I have a polestar 4 (26) and there is no back window that is not a problem until the camera fails.
On top of this it will only load the guest user and you have to wait for that profile to fully load before you can go to the main menu and select the user you want.
This can take a few minutes depending on connection speed and area.
Yesterday I had had enough and called customer support. They told me to call Vinny at Wembley. Vinny put me on to his manager Benjemin and he told me to go to battersea.
I called battersea just now and spoke to Hamas and guess what?
Yup. He told me to call customer support.
This is ridiculous and the car deserves so much better.
Best car I have ever driven but the worst software.
Plenty of work colleagues ask to see the car in the car park and I stand there with my phone trying to open the door. Once you get in it’s impressive but the rest is embarrassing.
28 July 2026
Unprompted review
Reply from Polestar UK
Hello Paul,
Thank you for taking the time to provide us with feedback of your experience with your Polestar 4 and our customer support team.
We are saddened to hear that you feel that you are at the end of your tether, this is not how we want our Polestar owners to feel and we can only apologise for this. We do appreciate that your experience with getting the issues with your Polestar resolved has been confusing so far.
We can see that on the 27th July, your case handler emailed to you some troubleshooting techniques to try and help further identify a resolution for you. Please do give these a try in the meantime. Your case handler will be in touch with you as soon as possible to understand further what has occurred and offer our support.
Once again, we do apologise for the frustration, we will continue to work closely with yourself and our servicing partner Endeavour to help resolve this case for you.
Kind regards,
Aidan
Polestar UK
Their customer service is really great
Their customer service is really great! They're super helpful and really willing to go the extra mile with you. Shoutout to Jack at customer service, he was fantastic!
24 July 2026
Unprompted review
Reply from Polestar UK
Hi Jack,
Thank you very much for leaving us a 5-star review, we are very happy that our team were able to assist you.
Going above and beyond for our Polestar owners is something that our support team prides ourselves on, so it always fills us with joy to hear when our team have gone the extra mile.
We do hope that you are loving being a Polestar owner - please do not hesitate to reach back out to us if you need any further support.
Kind regards,
Aidan
Polestar UK
Fast response and answered my question
Fast response and answered my question
27 July 2026
Unprompted review
Reply from Polestar UK
Hi Jamie,
Thank you very much for leaving us a positive review, we really appreciate your positive feedback.
Our customer support team always aim to be as swift and helpful as possible in their assistance, so we are over the moon to here that your queries were answered quickly for you.
If you need any further questions answered, then our team is always on hand to support you.
Kind regards,
Aidan
Polestar UK
Emily is fantastic!
Emily was fantastically attentive and sorted out promptly the 2 small teething issues that I had. She also followed up to check everything was ok - Top job Emily!
24 July 2026
Unprompted review
Reply from Polestar UK
Hi Mike,
Thank you very much for this lovely review of Emily's service to you, we will be sure to pass this onto her.
We understand how frustrating teething issues can be, so our support team always aim to be as proactive as possible in helping to resolve such issues. We are very glad that Emily was able to rectify these for you.
Our customer support team are always on hand to support you, should you have any other questions or concerns.
Kind regards,
Aidan
Polestar UK
I’ve just taken delivery of my Polestar…
I’ve just taken delivery of my Polestar 2, I’m loving it! Previously I had a Volvo and the fuel was costing me a fortune. Love driving an electric - and everything about this Polestar!
24 July 2026
Unprompted review
Reply from Polestar UK
Hi Katie,
Thank you very much for taking the time to leave us a review, welcome to the Polestar family!
We are so happy that you have chosen to enter the world of EVs with Polestar, and we are overjoyed to hear that you are loving your experience with your Polestar 2.
We are thrilled to have you as a part of our family; if you ever have any questions for us, you can reach out to our customer support team at any time.
Kind regards,
Aidan
Polestar UK
Jon was very helpful with my enquries…
Jon was very helpful with my enquries and help me solve my issue with no fuss at all. Thanks.
24 July 2026
Unprompted review
Reply from Polestar UK
Hi Rob,
Thank you for taking the time to write us a 5-star review, we really appreciate it.
We are very pleased to hear that Jon was of great service to you, we will be sure to pass on your kind words to him; Jon is a great asset to our support team.
If you need any further support, our customer support team are always more than happy to assist you in whatever you need.
Kind regards,
Aidan
Polestar UK
Quick & Friendly Customer Service
Quick, easy & friendly contact customer service. Erin sorted out my car account issue within 10 mins without a lot of back and forth or waiting!
24 July 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you very much for this very kind review, we really appreciate your feedback.
Quick and easy support is vital to a great customer experience, so we take great pride in being able to offer this level of support. Thank you for your kind words regarding Erin, we will be sure to pass these onto her.
Our customer support team are always ready to support you in any way possible, so please do not hesitate to reach back out if you need us.
Kind regards,
Aidan
Polestar UK
Donna was most helpful and sorted my…
Donna was most helpful and sorted my issue, straight away polestar service goes above and beyond
23 July 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you very much for your 5-star review of Donna's support, we will be sure to pass on your kind words.
Our support team always aim to go above and beyond for our customers, no matter the query or issue that arises. We couldn't be happier that Donna was able to support in rectifying the issue you were experiencing.
If you need any further support in the future, our team are always on hand to help in any way that they can.
Kind regards,
Aidan
Polestar UK
Fantastic customer support
Fantastic customer support. I bought the car from an independent who quite frankly knew nothing about the vehicle they were selling. Support helped me with all set ups and talked me through the car's abilities.
23 July 2026
Unprompted review
Reply from Polestar UK
Hi Chris,
Thank you ever so much for taking the time to write us a 5-star review, we really appreciate your kind words.
Our customer support team are always on hand to help our owners in any way that we can - so we are very pleased to hear that our team were able to help in the setup of your new Polestar.
If you need any further support, our team are always on hand to help in any way that we can.
Kind regards,
Aidan
Polestar UK
Great service from Polestar Team today
Great service from Polestar Team today, both on live Chat and via email. Great to be dealing a people who care about their customers and our requirments.
21 July 2026
Unprompted review
Reply from Polestar UK
Hi Nicholas,
Thank you for taking the time to write us a 5-star review, we're very glad that we could help you.
We do care greatly about our customers and the level of support that we provide, and it always fills us with pride to hear when a customer of ours has had a very positive experience.
We are so glad that we could help you via Live Chat and email; if you need any further support, please feel free to use our customer support channels whenever you need to.
Kind regards,
Aidan
Polestar UK
Delivery of my new Polestar 4 was…
Delivery of my new Polestar 4 was carried out to an extremely high standard by Jerry of Waylands, Polestar customer support was required after completion of handover, this was dealt with quickly and efficiently by Hamzah, thank you to all concerned.
17 July 2026
Unprompted review
Reply from Polestar UK
Hi Ian,
We couldn't be happier to hear of your very positive handover experience, thank you for your kind review.
It is always a joy to hear when our external partners and our customer support team members create a great handover experience, and thank you very much for your highlights of Hamzah and Jerry for their support.
We do hope that you are loving your new Polestar 4. If you need any further assistance, please do get back in touch with our support team.
Kind regards,
Aidan
Polestar UK
involved pre- delivery
The support team got involved pre delivery of a car on lease to ensure the car was registered to me before delivery and offered support for set up as it would be a remote handover.
Always clear on next steps , followed up as promised and unfailingly helpful.
16 July 2026
Unprompted review
Reply from Polestar UK
Hi Michael,
Thank you ever so much for this lovely review, we're very glad that we could help you.
Being unfailingly helpful is what our customer support team always aim to be, so we couldn't be happier to hear that our team were able to support you in pre-delivery.
We do hope you are loving your new Polestar; please do not hesitate to reach out to us if you need any further support.
Kind regards,
Aidan
Polestar UK
Had an issue with activity key and…
Had an issue with activity key and setting up of virtual key. Adeel was very helpful and provided me with the necessary contact details to get it resolved. 10 out of 10. Many thanks.
17 July 2026
Unprompted review
Reply from Polestar UK
Hi Andrew,
Thank you very much for leaving us positive feedback of your experience with our customer support team member Adeel, we will be sure to pass on your kind words.
We always aim to provide the best possible service to all of our Polestar customers, so it is great to hear when a member of our team is able to fully support our customers.
We are very glad that we could help you; please do not hesitate to reach out to our customer support team if you need any further assistance.
Kind regards,
Aidan
Polestar UK
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