Polarbackup Reviews 

I was a lifetime subscriber only to find out recently they have decided not to support Lifetime subscriptions anymore. I think this is deceitful at best.

I bought the lifetime plan and could not restore files. Tech support said I needed higher level tech support to fix the problem and would need a subscription for that. I purchased a lifetime plan. I was forced to upgrade to a subscription plan in order to restore files I had backed up. holding my files hostage to get me onto a subscription plan. a company that does that is not one I would recommend to anyone.

Like most people, I purchased a lifetime storage account for it only to be de-activated. Complete scam.

We've been using Polar Backup's 24 TB plan for 6 months, and it has been fantastic. The adaptive storage AI efficiently manages our data, making access quick and seamless. It's incredibly affordable, especially for the amount of storage we need. Highly recommended for any business!

Had a 2TB "Lifetime" account.

Account got deleted with no warning, they're ignoring all emails regarding the deletion.

Do not buy ANYTHING from them, upload and download speeds are horrible, it's all "cold storage" so it takes forever to even get the ability to download your backups and of course, they will change pricing or delete your account entirely with no warning while offering no way to recover your data.

Luckily my files were stored elsewhere as well or I'd be on my way to their offices with some..."choice words" in mind.

Hope it was worth it cause I'm going to go from review site to review site to post this.

Been using it for a while. Love the new Adaptive Storage; it's very cost-effective. We are using it for our business and managing 20 TB of data. Great support and product!

I too lost my "lifetime" membership. I paid a few hundred pounds for 5TB of cold storage and suddenly the app stopped working. I connected support and they simply said:

"We apologize for any inconvenience caused, but please note that deleted accounts or their data cannot be recovered as they are permanently removed.

You can now sign up for a new trial Polarbackup account from here. Once done, confirm back to us, providing the email address you used, and we will re-link your license key with this account so you can start using it. We recommend that you ensure continuous usage of the account or subscribe to one of our monthly/annual plans and keep the subscription active."

Avoid this company at all cost

SCAMMMED -- just went to login into my account and I could't. Checked online and found that I am not the only one. DO NOT BUY - I was a lifetime membership buyer.

Lifetime backup plaid in advance terminated with novice so short that the backup could not be downloaded due to slow download speed. Company and service not trustworthy.

Avoid Polarbackup at any cost!

Lost my lifetime membership, no advise given, nothing. Credentials simply don't work anymore. It seems is a common "problem", isn't it?

Same with me as the others. I lost all my backup data. And my "lifetime" membership. Has anyone had any luck? These are horrible people.

Bought a 5TB lifetime subscription around 2019. Was told I had 14 days to download my data before it was deleted, or I would have to purchase a new plan. Company is crap and is clearly okay with screwing over customers. Maybe I should purchase a new plan and fill it with junk and automate downloading as many times as possible. This would cost them over $1000 per month in AWS data egress fees. YES, I am that petty.

As many others, I purchased a lifetime account a few years ago.

I've heard of people being cancelled, and suddenly received an email saying I had illegal files and my account would be suspended... I proved to them they were legal images that I had bought the rights, and they let me go...

And then suddenly, a couple of weeks ago, my application warned me that my account had been deleted.

I tried to write to them a couple of times and never received any reply from them.

So, seeing how many people had issues, it was clearly a calculated move...

Add me to this list of scammed people. Also bought the 5TB lifetime plan around 2020, but last month I found the backup app logged out and not working. Password reset did not work, never got an email. Sent multiple requests to the Support form on their website and never got a response. After searching online, found other people posting the same situation and the lifetime plan was getting mass canceled. They couldn't even have the decency to respond to my support request to at least get logged back into my account and potentially purchase the new storage plan. After the several attempts, my account was deleted because my email was no longer valid when using the password reset option.

What a GARBAGE company!

I purchased a "lifetime" subscription (2020) which they canceled this year (2024) and wanted a monthly payment ($2.99). After the 14-day data recovery period, the data was deleted. I feel cheated. Don't believe and don't buy.

I purchased a lifetime subscription with Polarbackup, expecting 5TB of cloud storage. However, the company introduced a monthly fee to maintain my account, violating the original agreement. Faced with this bait-and-switch tactic, I deleted my data and account. I strongly advise against doing business with this company.

Purchased a "lifetime" subscription which they are now backing out on. 14 days notice to recover your data or it will be deleted. I would not give this company another dime.

Same as most posters here, paid for lifetime subscription, they reneged with my data as hostage. A scam from the start, this was always their plan.

Don´t buy it. Lifetime account canceld after some years. Low transfer speed....