After a detailed response from Pokerstars with regard to them restricting my account I have decided to delete my previous poor review of the company. I completely understand they have to follow Gover... See more
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Worst Poker site ever experienced, So rigged I’ve never experienced such recognizable bs In the way they say it’s randomized. If you believe that I have some Ocean front property for sale in Kans... See more
Spead and professionally handled my questions didnt waste my time like many other do. A simple answer sometimes can take 10 minutes. This Lady had few hard questions from me and got rhem spot on... See more
Company replied
I have been away from this platform for quite a long time. Over the past few days, however, I have received very professional and helpful support from the PokerStars customer service team, for which I... See more
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Company details
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
You should know
3.2
Average
9K reviews
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Customer help center
Why is there no customer service/help page anymore? Did pokerstars discontinue support? What is going on with you guys? And once again in having the same issue as before not receiving my 20% reimbursement on losses. Now when I have my weekly issue, there is no support page.
8/10/26
I received help after I contacted support through flutter entertainment. If anyone is having issues concerning similar issues I faced or another matter, I'd suggest contacting Pokerstars through them.
In response to Pokerstars, if there was a help page that worked, we wouldn't be having this conversation. Your help page has been down for over a month. Their help center on the app is not helpful at all and I reiterate that the help page has been down for over a month and non existent from what I can see.
8/6/26
Pokerstars Amada reached out to me to say the reimbursement I was given and the dates they were dispursed. However the amounts were wrong ( way less than what it should be) and they sent me an audit of my play on a spreadsheet to verify. I responded back and have heard nothing. Therefore my review will not change.
30 July 2026
Unprompted review
Reply from PokerStars
Hello Matthew. Our Customer Support team is still available. You can contact us at any time through Help → Contact Us where an agent will be happy to assist you via Live chat.
Additional information has been requested via Trustpilot so we can assist in resolving your problem. Your cooperation is appreciated, and we will make every effort to resolve the situation as quickly as possible. Thank you for bringing this to our attention.
My issues I raised was resolved very…
My issues I raised was resolved very helpful very pleased
5 August 2026
Unprompted review
Reply from PokerStars
Thank you for sharing your experience, Adam! We are delighted to know that we could assist you effectively and that you are satisfied with the support provided. Enjoy yourself and best of luck with your games! 🍀
Simple questions with multiple options…
Simple questions with multiple options and then a referral when needed
4 August 2026
Unprompted review
Reply from PokerStars
Hi Mike, thank you for your kind words! We are thrilled to know you had a great experience. Your support means a lot to us. Wishing you lots of fun and success in your games! 🍀
Very good customer service
Very good customer service, efficient, very clear and easy
4 August 2026
Unprompted review
Reply from PokerStars
Hello Joao, thank you for your kind feedback. We are pleased to know that our efforts have met your expectations. Your satisfaction is very important to us, and we are committed to maintaining the high standards you experienced. Wishing you a great time and success with your games! 🍀
Considerable loss from untrained chat support
After needlessly loosing a considerable amount of money just from the process of making withdralws through skrill to my bank account instaed of directly from pokerstars. because my poker stars withdrawal transactions were being forced to only being processed into my skrill instead on back onto my Visa(which is my preferred deposit paymentoption). i have tried to avoid any skrill withdrawals from the very start by asking half a dozen different times in the chat to have this problem fixed so it just went straight BACK onto my visa. Untill only just now (12months after the fact) on my last chat conversation. Not once was i previously told i could easily fix the problem by simply contacting my bank to get a CFT visa. Its cost me just under 10% of every single withdrawal ive made on pokerstars. Thats because of skrills surcharges when withdrawaling any balances to my bank. Apart from this costly disappointment i have absolutely loved using pokerstars and will continue with it being a favourite online casino of mine. Thanks again Tyrone, if only i had delt with you at the start.
3 August 2026
Unprompted review
Reply from PokerStars
Hello there, thanks for your review. We're sorry to hear that you experienced this issue with your withdrawals without a proper response. In fact, VISA withdrawals are only possible if the card is CFT-eligible. This system allows a direct withdrawal from gaming sites to VISA accounts.
We also are happy to hear that you enjoy playing with us. Thank you for taking the time to leave us your opinion, and sorry for the inconveniences caused. We hope you have a good day!
I would like to ask what it means that…
I would like to ask what it means that there is a pending security check on my account and that is why I cannot use it and for how long and why did it have to be done right now??? thank you for your answer.
2 August 2026
Unprompted review
Reply from PokerStars
Hello Peter, thank you for reaching out and sharing your concerns.
Routine security checks are an essential part of maintaining the safety and integrity of our platform. Restrictions are only applied when absolutely necessary to ensure the security of your account and the platform as a whole.
We understand that this may be inconvenient, and we sincerely apologise for any disruption caused. To provide you with more specific information regarding your account and the duration of the security check, we kindly invite you to contact our live chat support team, who will be happy to assist you further.
Additionally, you can also reach out to us through our social media channels on X (formerly Twitter), Facebook, or Instagram for further assistance. We appreciate your understanding and cooperation in this matter.
Increased traffic of morons with 2026…
Increased traffic of morons with 2026 WCOOP comming up. Do not deposit on Stars until after the series. Currently on a stream of unrealistic bad beats. I play daily thousands of hands, but when your losing 100% of the time with premiums vs clowns calling off with K9o 93s vs pockets it becomes clear with the series on Stars wants the profitable players to lose to bad varriance. Same thing happened with the 2026 SCOOP where I was cashing and staying well ahead of the curve then the series takes off and I have a bad down swing in variance. ODDLY though I go play live no down swing, switch platforms no down swing, and come back three months later when the morons have lost their winnings back into the system and I find myself successful again.... weird.... Look me up day 2 of the 20th aniversary Enigmaof85. Cashed all but 2 sunday millions in the last year.... played full SCOOP all summer with my Silver Pass. Breaking even effectivly over the series.... but it must just be bad luck that players from certian countries appear to run way above average during these events. But then I never see them any where near as consistent in the day to day events.
1 August 2026
Unprompted review
Reply from PokerStars
Hello Andrew, thank you for sharing your thoughts. We understand your concerns and take feedback about gameplay and fairness very seriously.
Please rest assured that the integrity of our platform is of utmost importance to us. As mentioned in our previous response to your review, we have already provided relevant information regarding variance and game fairness.
If you have further questions or need additional clarification, please do not hesitate to reach out to our support team. We value your trust and appreciate your understanding.
Reply from PokerStars
Hello, thank you for your feedback. If you wish to provide any further feedback or comments, you can contact us on our Live Chat by going to 'Help - Contact us'. Wishing you all the best!
Excellent suport
30 July 2026
Unprompted review
Reply from PokerStars
Hello Danijel. Thank you for the great review! We're glad to hear our support team made a positive impression. If you ever need anything, we're always here to help. Best regards!
I had a issue with a player making…
I had a issue with a player making threats and abusive chat I reported it and David addressed the issue immediately 👍👍
30 July 2026
Unprompted review
Reply from PokerStars
Thank you for your feedback! We are pleased to hear that David was able to assist you promptly with your concern. Your kind words have been shared with him. If you have any further questions or need assistance, feel free to reach out. We value your input! 🍀
Great customer service
Dealing with customer service woz a pleasant surprise. Quick and professional.
30 July 2026
Unprompted review
Reply from PokerStars
Hello Georgia, thank you for your review! We are delighted to hear that you had a positive experience with our support team. Your feedback encourages us to continue providing timely and professional assistance. Wishing you all the best! 🍀
LOVE THIS PEOPLE SO GREAT AGENTS!
LOVE THIS PEOPLE SO GREAT AGENTS!! 💖💖💖
30 July 2026
Unprompted review
Reply from PokerStars
Hello Ana, thank you for your kind words! We are delighted to hear about your positive experiences with our support team. Your feedback means a lot to us, and we are grateful to have you as a valued customer. Wishing you continued success and enjoyment! 🍀
Friendly and quick to respond
The customer support agent was quick with responses, friendly, and answered my questions well. It was nice to finally receive help without conflict or misunderstanding.
29 July 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for the great review! We're glad to hear our support team made a positive impression. If you ever need anything, we're always here to help. Best regards!
Reply from PokerStars
Hello. Thank you for your feedback.
We're sorry to hear you feel this way. We understand it's disappointing when your experience doesn't meet your expectations, especially if you've been with us for a long time.
Your feedback is important to us, and we're always working to improve our products and services. If there's a specific reason for your experience, we'd appreciate the opportunity to learn more and see if there's anything we can do to help.
We encourage you to reach out to our support team via Live Chat (Help → Contact Us). Best regards!
Pokerstars help
Once I got through to Sia, the pokerstars support rep. I was listened to politely, patiently and with a friendly manner. Greatly appreciated.
28 July 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for taking the time to share your feedback. We're delighted to hear that Sia provided you with polite, patient, and friendly support and that you felt listened to throughout your interaction.
We truly appreciate your feedback and thank you for choosing PokerStars!
Reply from PokerStars
Hello. Thank you so much for your kind words! We're delighted to hear that Davi made a good impression. We'll be sure to pass along your feedback. Thanks for choosing us, and we look forward to assisting you again!
Absolute scam
It is an absolute scam.
All my funds were taken from my account due to inactivity.
I have never received an e-mail that they charge inactivity fees.
Furthermore I received the e-mail that my account is due for an incativity fee 3 minutes after funds were taken.
Of course, my e-mail to support received no answer for 3 weeks and the contact us button on their website is not even working.
I will definitely make sure that they will receive a hefty fine in my country for inapropriately stealing money.
P.S. Given the response I received from PokerStars staiting I am wrong when I provided obvious proof confirms this company is absolute scam and don't care about their customers.
27 July 2026
Unprompted review
Reply from PokerStars
Hello Antoniy. We're sorry to hear that you were dissatisfied with your experience.
We understand your concerns regarding the inactivity fee. Following a review of your account, we can confirm that the fee was applied in accordance with our Terms & Conditions, and that an email notification was sent to your registered email address prior to the fee being applied.
We also regret the delay you experienced in receiving a response from our support team, as this is not the level of service we aim to provide.
Your case has now been reviewed, and we've responded to you directly with the outcome. If you have any further questions, please reply to our email, and we'll be happy to assist.
Trusted leading online poker site
Pokerstars are one of the leading global platform for online gaming, most notably with regards to online poker,whether it is cash games or one if their huge range of tournaments.
Supported by dedicated customer support and help centre
26 July 2026
Unprompted review
Reply from PokerStars
Thank you for your wonderful review, Riccardo! We are delighted to hear that you are enjoying our platform. Your kind words mean so much to us. We are committed to providing the best experience possible and truly appreciate your support. Wishing you continued fun and success! 🍀
Fallen well behind GG.
Fallen well behind GG.
Shame as was there from the beginning and helped them with all the mistakes.
26 July 2026
Reply from PokerStars
Hello Wayne, thank you for your review and for being with us from the very beginning. We truly value your loyalty and feedback. We are constantly working to improve and enhance our platform to provide the best possible experience for our players. If you have any specific suggestions or ideas, we would love to hear them. Your input helps us grow and evolve. Thank you for your support!
Me & My Brave Shinny PokerStars
1) liability and trust from casino (gaming and payment);
2) their people as a team, they are quick and give efficiant feedback with grace;
3) app is great, intuitive and responsive;
4) variaty of games, bonus and campagnes;
5) free Poker;
6) i can spent a penny or 200$ in a spin and i like it;
PokerStars goes big , hoppe there's more huge wins for me ahead :))
YOU rock!! YOU shine bright!! YOU light up and egnite a sence of fun glittered with luck!! ... together we can do it** thanks PokerStars **
26 July 2026
Unprompted review
Reply from PokerStars
Hello, Ana. We are so happy to hear such wonderful feedback about your experience with us! Thank you for your incredibly kind words; they genuinely motivate us. We hope you have a nice day.
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