Pokeninjapan Reviews 

499
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, authentic items, and the amazing pricing compared to other sellers. Reviewers are delighted with the dependable delivery speed, with many noting fast shipping even from Japan, alongside excellent packaging for their goods. However, some people mentioned that there were occasional concerns regarding shipping carriers, as some experienced issues with customs charges or tracking problems. Furthermore, a few customers indicated receiving items that were damaged during freight or other instances where tracking information was not accurate to the stated arrival times.

What people talk about most

Product

Customers report overall satisfaction and delight with the product quality and variety available. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting impressively fast... See more

Order

Reviewers highlight positive aspects of ordering, expressing great satisfaction with the overall purchasing... See more

Price

Users describe positive interactions with price, highlighting competitive and unmatched market rates.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items consistently arrive well-packaged,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 10 booster boxes of Nihil Zero from PokeninJapan. The price was absolutely amazing, everything was packaged nice and securely, and from the moment it left their facility, it took only 5 days... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Made 2 orders for around 2k euros total. I had doubts about a shipping label being not deposited and they answered quickly. Tryed sealed products, slabs and singles (if they say... See more

Company replied

Rated 5 out of 5 stars

Pokeninjapan became my go to shop for everything pokemon. My orders are always delivered fast, packaged carefully, and the condition of everything is immaculate. Their customer support team is friendl... See more

Company replied

Rated 5 out of 5 stars

First time purchase from Pokeninjapan, was a great experience. Pulled a Mega Clefable SAR and Clefairy AR from 1 of the 2 booster boxes ordered. Will be a returning customer in the future for sure 💪... See more

Company replied


Company details

  1. Trading Card Store

Written by the company

PokeNinJapan is a store specializing in Japanese Pokemon cards. We bring a huge selection of Pokemon cards from Japan to Pokemon card fans around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(499)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

Staff is friendly and quick to reply my email. I received my products swiftly.
They are definitely my number one choice.

24 June 2026
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Very good

Very good, I found many varieties of cards for purchase.

26 June 2026
Unprompted review
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Reply from Pokeninjapan

We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

Best buy for Pokemon cards from any…

Best buy for Pokemon cards from any other Japanese website. Purchased my first ever Pokemon PSA10 card at the best prices.
Regards from
Sydney Australia.

27 June 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!

Rated 1 out of 5 stars

I spent 700€ on an order

I spent 700€ on an order, plus 180€ of import tax with Fedex and I never got my package delivered.
FedEx never took the time to call or to give any information, the store didn't fullfil the delivering insurance because fedex don't answer in the first place.
I just lost 900€, I will not recommand this store or fedex to anyone.

19 June 2026
Unprompted review
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Reply from Pokeninjapan

Hello,

We sincerely apologize for the inconvenience.

Have you already contacted PokeNin Customer Support regarding this issue?

If you can explain the problem again, there may still be a way for us to help resolve it.

Please contact us via the email below or through any of our social media channels:

[support@pokeninjapan.store](mailto:support@pokeninjapan.store)

Rated 5 out of 5 stars

First time buying Pokémon cards

It’s my first time ever purchasing Pokémon cards and to say the least I’m so incredibly satisfied with everything i got,it was perfectly secured and not damaged whatsoever and i got updated in regards to my order many times before receiving it I’m very happy with the cards i got and i definitely recommend to purchase from PokeNinJapan if you’re interested in a specific card or buying bulks they’re all amazing and you get more than you think you would so I’ll definitely be placing more orders soon!!!

16 June 2026
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! If you are ever looking for cards, boxes, or anything else, please feel free to visit PokeNin again.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!

Rated 5 out of 5 stars

Pokemon Cards

I may not order anywhere else. Very well packaged, prices were better than anything I could find in a local store, and shipped pretty fast. Definitely a go to for pokemon cards for me.

11 June 2026
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!

Rated 5 out of 5 stars

100% Real and sealed products!

100% Real and sealed products!
I always trust and buy cards!

5 June 2026
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

Rated 5 out of 5 stars

I've ordered a lot through this…

I've ordered a lot through this company, I even recommended to a friend. He pulled tbe top chase from inferno X I pulled the top chase of abyss eye. Will continue to order a lot through this site.

2 June 2026
Unprompted review
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Reply from Pokeninjapan

Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!

Rated 3 out of 5 stars

If they can improve in the invoicing…

If they can improve in the invoicing segment for the shipping outside japan will be good as currently we are being charged custom duty on a product of half of its value. That would not be ideal buy for ppl.

25 May 2026
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Reply from Pokeninjapan

Thank you very much for your valuable review.
We’re really sorry for any inconvenience caused by customs duties. Please understand that import taxes are determined by the customs authorities in each country, and unfortunately, we have no control over the amount or how they are applied. These rules also vary from country to country, which can sometimes make the charges feel quite high, and we truly understand your concern.
We sincerely apologize for any inconvenience this may cause and appreciate your kind understanding.
Thank you again for your support.

Rated 5 out of 5 stars

You ar always posting updates of the…

You ar always posting updates of the status of the Package

25 May 2026
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Reply from Pokeninjapan

Thank you for your review!
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!

Rated 5 out of 5 stars

Will order again

Received my order in a timely manner with great packaging

25 May 2026
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Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

Rated 4 out of 5 stars

fast

fast, price ok

25 May 2026
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

Good delivery service

Good delivery service, good prices and fast shipping.
Thank you

25 May 2026
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Reply from Pokeninjapan

Thank you for your review!
We truly appreciate your continued support of PokeNin.
We look forward to serving you again. Thank you!

Rated 5 out of 5 stars

Good customer service

Good customer service
Legitimate products

27 May 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
We look forward to serving you again!

Rated 1 out of 5 stars

i found your account in T*kt*k and…

i found your account in T*kt*k and wh*ts*pp the number on bio ended with 1550. I bought few boxes pay through Wise & now the parcel stuck at Singapore Changi Airport and suddenly i need to pay another 325usd through wise for insurance (he said it will fully refund after complete delivery). If i pay the insurance then only they will proceed to send to my house. Is this your legit staff & procedure? or no? please enlighten me. yes or no

15 May 2026
Unprompted review
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Reply from Pokeninjapan

Hello. The person who contacted you on WhatsApp was not PokeNin, but a scammer impersonating us.
The reason is simple: we generally do not allow WISE payments for first-time orders.

Bank transfers through WISE do not allow chargebacks, making it extremely difficult to recover losses for customers who are scammed. To protect our customers, we only allow WISE after customers have experienced our service, are satisfied with it, and have confirmed that we are a trustworthy business.

I’d also like to share this warning with everyone reading this.
We’ve received reports that scammers pretending to be us are using personal WISE receiving accounts rather than business accounts.
If you receive a payment link under an individual’s name instead of a company name, please be extremely cautious.

Once again, please stay vigilant so we can work together to eliminate scammers harming our honest business.

Rated 1 out of 5 stars

Missing item

I recently placed an order that was missing a Pokémon 151 booster box valued at approximately AED 1,550. I have already contacted the company and shared all supporting photos and details. Hoping this gets resolved quickly, but I would advise buyers to double-check their orders carefully when purchasing high-value products from this store.

24 May 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Hello, this is the PokeNin Customer Support Team.

We sincerely apologize for the inconvenience caused.

We are currently investigating this matter. We have opened a case with the shipping partner and are reviewing internal video records and other related information.

We’re very sorry, but please wait a little longer until the investigation is completed.

Rated 5 out of 5 stars

Always excellent service fast postage…

Always excellent service fast postage great communication.
I will always be a regular customer thank you and keep up the great work

24 April 2026
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!

Rated 5 out of 5 stars

Very good and clear communication

Very good and clear communication, reliable and fast shipping!

13 April 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

Rated 5 out of 5 stars

Grate pre order kept me up to date

Grate pre order kept me up to date

3 May 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again. Thank you!

Rated 5 out of 5 stars

High quality

High quality

24 April 2026
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

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