PODUR Reviews 

200
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently mention that deliveries arrive exceptionally fast, while the helpful support team makes the whole shopping process smooth and easy. People often praise the gorgeous clothing designs, premium materials, and wonderful attention to detail that make special occasions truly memorable. Some reviewers were not happy with the accuracy of the product images, noting that the actual colors often looked quite different in real life. Additionally, a few consumers experienced sizing inconsistencies, mentioning that certain items felt too tight or did not fit properly as expected. Others reported occasional delays or unhelpful responses when trying to process returns or resolve delivery issues with customer support.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the dresses and abayas vary widely among... See more

Quality

Reviewers mention positive feedback about quality, highlighting that dresses and abayas are well-made with... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing the support as amazing and... See more

Order

Clients share ambiguous opinions on order, reflecting a wide variety of experiences. Some consumers praise... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive really quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The reason I’m 3 starts it’s because the package wasn’t very appealing, it would have been nice if it come in a nice pouch and not a plastic bag . But I have to say the dresses I order was really nice... See more

Rated 3 out of 5 stars

Delivery was really quick, however the colour of the outfit was not as depicted in the photos. More butter yellow than ivory. Sorry.

Rated 3 out of 5 stars

I have ordered 3 Abaya's from here: 1) Cinnamon blooms ordered about 2 years ago was absolutely beautiful! No issues 2) Stone-Beige Embellished Floral Cinch Abaya bought around Sept/Oct 25.... See more

Rated 5 out of 5 stars

I shop at Podur when I need a modest outfit for special occasions. I have ordered several times and never been disappointed. The customer service is great and sizing options means everyone is catered... See more


Company details

  1. Women's Clothing Store

Written by the company

Our designs are inspired by the essence of timeless sophistication and refinement - A collection of modest tailoring that celebrates femininity and self-expression, our signature morale - Worldwide delivery - Abaya, Kimono, Dress, Hijab - Kids and Woman


Contact info

3.8

Great

TrustScore 4 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(200)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Dresses were gorgeous

Dresses were gorgeous - one of them sadly didn’t suit me and the other I had a change of heart on for the occasion I was buying them for. I returned these and although Royal Mail lost my parcel, the company refunded the full money quite promptly. Great customer service on their end - willing to accept the cash loss to keep customers happy. Keep it up!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Just great!

Happy returning customer here! Everytime I’ve worn a Podur piece, I’ve always received compliments! It’s become my go to online shop for abayas. The customer service is also second to none! Always answering any enquiries efficiently and promptly. Thank you Podur!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the eclipse linen gown

Ordered the eclipse linen gown, such a gorgeous dress, the fit is perfect for me, the cut is also stunning. The dress is so elegant, couldn’t recommend I got a size 8, fits me perfectly I’m also ref 5’2 in height and length was perfect also hope to see a restock of the other linen dresses from the summer collection xx

3 May 2025
Unprompted review
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Reply from PODUR

Thanks for your feedback! We're glad to hear you loved the fit of our bestselling Eclipse Linen Gown.

Rated 5 out of 5 stars

Great place for Modest dresses

I have been wearing Podur dresses for occasions for almost 3 years and it always gets compliments, the sizing is perfect and the cuts flattering, an amazing place for modest dresses.

28 February 2025
Unprompted review
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Reply from PODUR

We really appreciate your support and positive feedback! Thank you

Rated 5 out of 5 stars

Perfection and Elegance

Absolutely love the material and the design of the dress. I ordered the olive green dress. It was so beautiful, flowy, elegant, and true to size. Definitely recommend buying from Podur! :)

24 April 2025
Unprompted review
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Reply from PODUR

Glad to hear you loved the dress and thank you for your feedback!

Rated 5 out of 5 stars

Podur is one of the few places where…

Podur is one of the few places where the product is better than it appears on the website. The quality is very good.

I had one bad experience with quality and the customer service team were very good at sorting it out.

Definitely recommend

10 April 2025
Unprompted review
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Reply from PODUR

Hi Sabah, thank you for your wonderful feedback. We're glad to hear you love our items, and that our customer service team were able to sort out the issue you had. Thank you!

Rated 5 out of 5 stars

I am so happy and really recommend…

I am so happy and really recommend podur. I first ordered a dress that turned out to be out of stock and I got my money back within two days. I ordered another dress with fast delivery and it arrived in two days. and the dress was absolutely amazing. such nice material and fit perfectly. I will definitely order again/ Jamila

8 April 2025
Unprompted review
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Reply from PODUR

Hi Jamila, thank you for your lovely feedback! We're glad to hear your experience was positive, and you love your item.

Rated 4 out of 5 stars

Slight delay with order but dress is amazing

Was a bit of delay regarding delivery but was understandable considering Eid.
(Edit)
The dress itself is beautiful and the material is lovely. Sizing is true to size so if you'd like a looser fit I'd suggest to size up.

1 April 2025
Unprompted review
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Reply from PODUR

Hi Maariya, we apologise for the delay. As noted on our site, due to Eid celebrations, some of our fulfilment team was on a short holiday, hence why there has been a backlog. We're catching up and appreciate your patience, and look forward to your updated review once you receive your dress :)
Edit: Thank you for your updated feedback! We also have size charts on our product pages for further reference on sizing.

Rated 4 out of 5 stars

Got my refund, going to place another order hopefully

I placed an order, never received any updates if it was dispatched, after I contacted customer service they told me my order was lost in mail. They didn’t even bother to give me tracking details when the item was dispatched or a refund after they knew it was lost. Only a discount. Horrible service. They took my money and didn’t bother to tell me that the item is out of stock and lied about it being lost in mail. I WANT MY REFUND
(Edit)
In the email I received as a response from customer service the package was lost by courier and the item was not in stock anymore so you couldn’t send me the item. Now you’re claiming it was never picked up by the courier. Also I still haven’t received the refund yet.
(Edit)
My refund is now being processed, but I don’t appreciate I had to go to this length and write so much for them to process my refund, also to tell me one thing in private and then another thing on a public review
(Edit)
I got a refund an an explanation of what happened to my parcel, hopefully the next time I place an order there won’t be anymore issues, the dresses do look really nice. Will give an update once I place another order soon.

28 March 2025
Unprompted review
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Reply from PODUR

Hello, thanks for getting in touch. You ordered on Thursday 27th of March, on Friday 28th we began to pack your order however, as outlined in our email to you on Tuesday 1st of April 'there was an issue with fulfilment and our Royal Mail pickup'. The order did not leave our warehouse, hence why you were not provided with a tracking number. We apologised for this, immediately refunded you and provided you with a discount code to use on your next purchase. We hope that helps, and again apologise for any disappointment caused.

EDIT - We have refunded the customer, refunding them on the 1st of April, however it took a couple days for the refund to process as per most banking systems. To clarify, your order was packed and prepared for dispatch on March 28th, but due to an issue with our courier pickup, it was never collected from our warehouse. Unfortunately, we didn’t realise the issue with this order immediately due to the Eid holiday affecting our operations. As soon as we confirmed the issue, we processed your refund right away.

Rated 5 out of 5 stars

Quality and style are amazing

Quality and style are amazing, MashaAllah. The customer service is quick, responsive, and very helpful. I purchased my first order in February and have bought eight more since; this speaks volumes.

28 March 2025
Unprompted review
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Reply from PODUR

Hi Salima, thank you so much for your positive feedback and consistent support!

Rated 5 out of 5 stars

I had placed an order for a dress but…

I had placed an order for a dress but when I received it it was too small. When I got into contact with the customer service team they were very quick to respond and answers all of my queries. I then placed another order and that dress fit me so well and was really flattering.

2 February 2025
Unprompted review
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Reply from PODUR

Hi Alisha, we're glad we could help, and are happy to hear you love your dress!

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, it fits perfect and I can‘t wait to wear it. Fast Shipment and lovely package! Thank you so much

22 January 2025
Unprompted review
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Reply from PODUR

Thank you so much for your lovely feedback Nassima!

Rated 5 out of 5 stars

“Absolutely obsessed with this outfit

“Absolutely obsessed with this outfit! The fit is perfection—true to size with just the right amount of stretch for all-day comfort. The material feels so high-quality and breathable, and the details (like the stitching and buttons) give it such a luxe vibe. My daughter wore this for her birthday which fell on the 1st day of Ramadan and got compliments all day long! Highly recommend this if you’re looking for something that’s both stylish and comfortable for your little ones.

1 March 2025
Unprompted review
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Reply from PODUR

Thank you for your lovely feedback Saira. So glad to hear you and your daughter loved the item!

Rated 5 out of 5 stars

Beautiful workmanship, lovely designs

Slms I received
my daughters package. Wow absolutely
stunning piece of art. I ordered one of the rose abaya in the smallest size for her. I was so impressed.. I live in Saudi.
Def going to be ordering more things in the next few months from you guys. For myself included. Shukran!

28 February 2025
Unprompted review
PODUR logo

Reply from PODUR

Thank you for your wonderful feedback Razana! We're so glad to hear you love the items and will be purchasing again from us in the future!

Rated 1 out of 5 stars

Hard to return

Ordered 2 dresses. Didn't like them very much so tried to return and podur refused to accept the return I had to argue with the for weeks until they agreed and gave me my refund. Definitely will never buy from them again

2 January 2025
Unprompted review
PODUR logo

Reply from PODUR

Hi Tiegan, thank you for your feedback. We’re sorry to hear that your return process was frustrating. As we discussed, the delay was due to the items being sale pieces, which are eligible for store credit rather than a refund, as outlined in our returns policy. However, we worked with you to find a resolution that accommodated your request. We appreciate your patience and will continue to improve our processes to make returns as smooth as possible.

Rated 3 out of 5 stars

Pretty dress, horrible packaging, softer material needed.

Bought a baby dress & it’s very pretty! The quality is decent. The underskirt material is not comfortable for babies it needs to be a little softer. I still like how nice the dress looks & I had planned on buying 15 dresses for babies as Eid gifts (I have a big family) however the packaging just isn’t nice. I was expecting something that has the brand logo on or a nice box but it just came in a pouch so it’s not very gift able & makes horrible creases in the clothing because of packaging. if they change packaging I will definitely be buying as gifts.

30 January 2025
Unprompted review
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Reply from PODUR

Thank you for your thoughtful feedback! We’re so glad you loved the design of the dress and appreciate your insights on both comfort and packaging. We previously offered gift boxes but moved away from them for sustainability reasons—however, we’re hoping to bring them back in a way that aligns with our values. In the meantime, we’ll pass on your concerns about packaging to our team.

We also wanted to share that for our upcoming Eid 2025 collection, we’ve worked to improve the material and comfort of our baby dresses. We truly appreciate your support and hope to see you shop with us again!

Rated 5 out of 5 stars

Absolutely love purchasing from Podur.

Absolutely love purchasing from Podur.
I always have a great experience. The staff are helpful and kind, really value feedback. The quality of their clothing is impeccable.

1 January 2025
Unprompted review
PODUR logo

Reply from PODUR

Thank you for being so kind Aliyah. We're so glad you love our items and that our team is able to help you out ❤️

Rated 4 out of 5 stars

I fell in love with Podur when my…

I fell in love with Podur when my sister bought me a piece for my birthday. Since then, I have been purchasing dresses and abayas from all their collections. However, I was disappointed last year when I bought a dress from their Eid collection, as the lace on the side came off after just one use. I emailed them about the issue, but they informed me that there wasn't much they could do, which was quite disheartening. Given that the dresses I purchase are quite expensive, I expect them to be of good quality and well-stitched. Additionally, I have noticed that the packaging has been of a poorer standard recently, compared to before when they used to package items with the brand name more elegantly.

2 April 2024
Unprompted review
PODUR logo

Reply from PODUR

Hi Shanta, thank you for your feedback.

First, we want to say thank you for sticking with us and for being such a loyal supporter of Podur. It’s so lovely to hear that your sister introduced you to our pieces, and it means the world to us that you’ve been adding more of our dresses and abayas to your collection over time.

We are really sorry to hear about your experience with the Eid dress, though. We completely understand how frustrating it must have been to see the lace come off after just one wear, especially given the care and quality you expect from us. Unfortunately, once an item has been worn, we’re limited in what we can do to fix issues that arise after wearing, but we’re always happy to help if an issue like this is spotted when you receive the dress.

We also want to acknowledge your comments about our packaging. We used to use branded boxes, but we switched to pouches made from leftover materials as part of our move toward being more sustainable. That said, we hear you – the unboxing experience is such an important part of shopping with us, and we’ll take your feedback on board as we look at ways to balance sustainability with elegance.

Your feedback is genuinely so helpful, and we’re already working on improving the quality of our dresses with a stronger manufacturing process. Please know that we’re always striving to do better, and your experience is at the heart of everything we aim to improve.

Thanks again for sharing your thoughts so honestly. We’re so grateful for your support as a Podur customer, and we’ll do everything we can to make sure your next experience is one you love.

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