I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
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I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
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Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service provided is horrible and dishonest …
The service provided is exceptionally unsatisfactory, and there is a notable absence of clarity regarding the handling of fees and penalties. The POD's approach appears to be quite disconnected and inconsiderate, particularly given the substantial charges and annual fee increases without a corresponding improvement in service delivery.
I cannot endorse this service, and I express hope that legislative changes will lead to the prosecution of such companies.
22 May 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We are very sorry to read that you feel dissatisfied with the service you have received and that there has been a lack of clarity around fees and charges.
We understand how important transparency and consistency in service delivery are, and we take comments like yours seriously. Your experience does not reflect the standards we aim to provide, and we would welcome the opportunity to better understand the concerns you have raised.
We have previously attempted to contact you to gather further information and investigate this matter in more detail, however we have not yet received a response. Please do get in touch with us on support@podmanagement.co.uk at your convenience so that we can look into this fully and work towards addressing your concerns.
Useless managing agent
Useless managing agent. Service charge incrise every year, but try to ask for explanation, where the money goes, what is included in all that cost. No answer, you just have to pay and accept it. Hopefully the law will change soon, and those useless companies will be prosecuted.
1 April 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling this way, and we appreciate you bringing your concerns to our attention.
We want to reassure you that we take all matters especially ones relating to service charges, transparency, and communication very seriously. Following your review, we did reach out to you directly to obtain further information so that we could fully investigate your concerns however, we have unfortunately not received a response. We had hoped that by speaking with you, we would be able to clearly explain how the service charges are structured, what they cover, and provide full context around any increases.
We are keen to understand your situation in more detail and ensure your concerns are properly reviewed and addressed. Please do get in touch with us directly at your convenience so we can assist further.
Kind regards,
POD Management
Very bad managing agent
They are a very poor managing agent. They treat leaseholder's money like Monopoly money, will increase service charges out of control (2x increase over 2 years). They cannot be held accountable for expensive POs and costs.
22 May 2026
Unprompted review
Reply from POD Management
Thank you for sharing your feedback. We’re very sorry to read about your experience and appreciate you taking the time to raise these concerns.
We want to reassure you that we take all feedback especially ones relating to service charges, costs, and accountability very seriously. Following your review, we made attempts to contact you directly to gather further information so that we could properly investigate the points you’ve raised however, we have unfortunately not received a response. We had hoped that speaking with you would give us the opportunity to fully break down the service charges for you and provide a clear explanation of how these have changed over time.
We are keen to understand this in more detail and ensure that any concerns are thoroughly reviewed and addressed. We would really welcome the opportunity to speak with you, so please do get in touch with us directly at your convenience.
Kind regards,
POD Management
Predatory fees
Pod charged me multiple fees apon fees during a very difficult time in my life. I don't want to publish details hear but I would say that I found the quite predatory. They eventually reversed the fees but it took a a large number of correspondence and escalations. If I had not been able to advocate form myself they would have unjustly taken the money from me.
31 May 2025
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We’re very sorry to hear that you felt this way during what sounds like a particularly difficult time, and we appreciate you bringing this to our attention.
We take any concerns around fees and customer experience extremely seriously. Following your review, we did reach out to you directly to gather further details so we could fully understand the situation and review this thoroughly; however, we have unfortunately not received a response.
We are pleased that the fees in question were ultimately reversed, but we’re sorry to hear that the process felt drawn out and required escalation. This is not the experience we aim to provide, and your feedback is important in helping us review and improve our processes.
We would genuinely welcome the opportunity to discuss this further and ensure everything has been handled appropriately. If you are willing, please do get in touch with us directly at support@podmanagement.co.uk so we can look into this in more detail.
Absolutely terrible services
Absolutely terrible services. Exorbitant rates, lack of communication, and unprofessional.
1 October 2025
Unprompted review
Reply from POD Management
Thank you for your feedback. We’re very sorry to hear that you feel this way and that your experience has not met expectations.
We take concerns regarding service levels, communication, and charges very seriously. Following your review, we have made attempts to contact you directly to gather further information so that we can properly investigate and address the points raised however, we have unfortunately not received a response.
We are keen to resolve this matter and would really appreciate the opportunity to discuss your concerns in more detail. If you are happy to do so, please contact us directly at support@podmanagement.co.uk so we can look into this further and work towards a resolution.
Amazing customer service with Zeeshan…
Amazing customer service with Zeeshan at Green Quarter. Made the process a whole lot easier to understand.
22 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback!
We’re absolutely delighted to hear that you had such a positive experience at Green Quarter, and that Zeeshan was able to make everything so much clearer and easier for you. It’s really important to us that our customers feel supported every step of the way, so it’s wonderful to know that Zeeshan made such a difference.
We’ll be sure to pass on your kind words – it will mean a lot to him!
I want to leave a huge review for… KRYSTEL!
I want to leave a huge review for Krystel. Since moving into Hampton Tower in 2023, she has been an absolute star. From day one, she made me feel so welcome and has consistently gone above and beyond to help whenever needed.
Recently, I had an issue with a broken A/C unit and was feeling really disappointed with the situation. Krystel immediately reassured me that she was personally monitoring everything and even helped arrange contact with an engineer to service my flat. No matter how busy she is, she always comes to work with a huge smile on her face. You genuinely would never know if she’s having a bad day because she always shows up and gives 100%. SQP truly would not be the same without her! And I feel so lucky that she’s part of the team. She is honestly one of the kindest and most helpful people I know.
I could go on and on about all the amazing things Krystel has done for both my partner and me, but the list would be endless.
Thank you, Krystel, for being such a caring, hardworking, and genuinely amazing person.
21 May 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re absolutely delighted to hear about your positive experience at Hampton Tower and, in particular, the impact Krystel has had on your time there. It’s wonderful to know that she made you feel so welcome from day one and has consistently provided such caring and dependable support.
We’re especially pleased to hear how she handled your recent A/C issue. Taking ownership, keeping you reassured, and going the extra mile to facilitate a resolution is exactly the level of service we strive to deliver, and it’s fantastic to see this recognised.
Your kind words about her attitude and dedication truly mean a lot. Krystel is a valued member of the team, and your feedback perfectly reflects the positivity and commitment she brings every day. We’ll be sure to share your comments with her—it will mean a great deal.
Thank you again for your lovely feedback and for being part of the Hampton Tower & SQP community.
I’ve had a great experience with the…
I’ve had a great experience with the concierge team in Peakes Heights. They are always friendly, professional, and incredibly helpful, in particular Imteaj Ahmed. One of the things I appreciate the most is how efficiently he handles parcels and deliveries for residents — it makes daily life so much easier, especially with busy schedules. It’s really reassuring to know that packages are safely received and looked after until collection. His support and positive attitude genuinely makes the building feel more welcoming and well managed
20 May 2026
Unprompted review
Reply from POD Management
Thank you for your kind feedback.
We’re delighted to hear that you’ve had such a positive experience with the concierge team at Peakes Heights. It’s wonderful to know that their friendly and professional approach, along with the care taken in handling parcels and deliveries, has made a noticeable difference to your day-to-day living.
We really appreciate you highlighting Imteaj’s efforts in particular — it’s always great to see team members recognised for going above and beyond. Your comments will be shared with the wider team.
Thank you again for taking the time to leave your review. It means a great deal to us.
Special thanks to Gio at the SQP…
Special thanks to Gio at the SQP concierge! He is consistently friendly and helpful, with an impressive memory for residents’ names and apartment numbers. Every day Gio makes an effort to greet us warmly and offer assistance, no matter how busy he is. We’re really grateful for his service at Hampton Tower and value his warmth and thoughtfulness.
19 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful feedback.
We’re delighted to hear about the positive experience you’ve had with our concierge team at Hampton Tower, and it’s great to know that Gio’s friendly, attentive approach is making such a difference day to day. Recognising residents, offering a warm welcome, and going the extra mile are all qualities we truly value, so it’s fantastic to see these reflected in your experience.
Your kind words will be shared with Gio and the wider team – they’ll really appreciate it.
Thank you again for taking the time to leave this review and for being part of the community.
The Verdean concierge delivering great…
The Verdean concierge delivering great service. Flexible to any needs and requests and dealing in the professional manner. Thank you
16 May 2026
Unprompted review
Reply from POD Management
Thank you for your kind words and for taking the time to share your experience.
We’re delighted to hear that the concierge team at The Verdean has been able to provide such flexible, professional, and attentive service. Delivering a high standard of support and responding to residents’ needs is incredibly important to us, so it’s great to know this has come through in your experience.
Your feedback will be shared with the team and is very much appreciated. Thank you again for your review.
Your emails and demands come across like a jackhammer
Your emails and demands come across like a jackhammer, aggressive and relentless. The threatening tone in your approach is honestly unbelievable.
17 May 2026
Unprompted review
Reply from POD Management
Thank you for your feedback.
We’re sorry to hear about your experience and would welcome the opportunity to look into this further for you. As we’re unable to access or discuss account-specific information via website feedback, please contact our Support Team directly at support@podmanagement.co.uk, including your full address and any relevant details.
Once received, we will review your query thoroughly and ensure we provide the appropriate support.
Ron and his colleagues are super…
Ron and his colleagues are super helpful & friendly since I moved.
18 May 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback!
We’re so pleased to hear that Ron and the team have made such a positive impression since your move. Providing a helpful, friendly and supportive experience is exactly what we strive for, so it’s great to know this has been reflected in your experience.
We’ll be sure to share your kind words with Ron and his colleagues—it will mean a lot to them.
Welcome to your new home, and please don’t hesitate to reach out if there’s anything further we can assist you with.
Hampton Tower concierge team are excellent!
The concierge team at Hampton Tower are a huge factor in what makes living here so great! With special mention to Gio, who remembers literally everyone's names! You can tell he and the team care deeply about the building and the people who live here. Pretty much sets the standard for concierge services! 10/10
17 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful feedback!
We’re delighted to hear how much you’re enjoying life at Hampton Tower, and it’s fantastic to know that the concierge team plays such a big part in that experience. Gio will be especially pleased with your kind mention—he and the team take great pride in creating a welcoming and personable environment for all residents.
Your comments about their attentiveness and dedication really mean a lot, and it’s great to see their efforts recognised. We’ll be sure to share your feedback with the team.
Thanks again for taking the time to leave such a glowing review—we truly appreciate it!
Amazing concierge team
Amazing concierge team, they’re always happy to help and go above and beyond whenever needed. Gio, in particular, truly stands out. His kindness, professionalism, and proactive approach make such a difference. It’s rare to come across someone so genuine and dedicated!
16 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your fantastic review!
We’re delighted to hear such positive feedback about the concierge team at Hampton Tower. It’s great to know they consistently go above and beyond to support residents, and your kind words truly reflect the level of care they strive to deliver every day.
A special thank you for recognising Gio—his kindness, professionalism, and proactive approach are exactly what we aim to provide across the team, and we know he’ll be thrilled to hear your feedback.
We really appreciate you taking the time to share your experience—it means a lot to the whole team!
Excellent service and co ordination by…
Excellent service and co ordination by Gio
15 May 2026
Unprompted review
Reply from POD Management
Thank you for your kind feedback.
We’re delighted to hear that you’ve had such a positive experience and that Gio’s service and coordination stood out. It’s great to know he’s made such a strong impression, and we’ll be sure to pass on your lovely comments to him.
We really appreciate you taking the time to share your experience.
Giovanie Andia has been an exceptional…
Giovanie Andia has been an exceptional member of POD My House Concierge and Management. His professionalism, dedication, reliability, and attention to detail are truly outstanding. He consistently goes above and beyond to ensure every task is handled with excellence and care.
One of Giovanie’s greatest qualities is the respect and kindness he shows to everyone around him. He is always polite, approachable, and carries a warm, positive attitude. His constant smile and cheerful personality create a welcoming atmosphere and make working with him an absolute pleasure.
Giovanie demonstrates remarkable communication skills, a strong work ethic, and a genuine commitment to providing top-quality service. His ability to manage responsibilities efficiently while maintaining such positivity and professionalism makes him an invaluable asset to the team.
It has been a pleasure working with Giovanie, and I highly recommend him to anyone seeking a trustworthy, hardworking, respectful, and highly competent professional. He truly represents excellence in concierge and property management services.
14 May 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a wonderful review.
We are absolutely delighted to hear about your experience with our concierge and management service, and especially your kind recognition of Giovanie. It’s fantastic to know that his professionalism, dedication, and attention to detail have made such a positive impression.
We’re particularly pleased that his warm, approachable manner and positive attitude have helped create a welcoming environment—these are qualities we truly value across all of our developments. Your comments about his strong work ethic and commitment to delivering excellent service perfectly reflect the standards we strive to uphold at POD.
Your recommendation means a great deal to us, and we will be sure to share your feedback with Giovanie and the wider team.
Thank you again for your support.
Appreciation of the Concierge Team at TGQ
I am deeply impressed by the professional service and the friendly attitude from the Concierge Team of The Green Quarter (TGQ). Every time when I need the information, assistance or advice on matters relating to the property or daily living issues from Concierge, staff of it’s team, in particular, Ferdous had always extended their best attention and professional service to me. I feel very much relaxed and comfortable with my living at TGQ.
11 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind words and for taking the time to share your experience at The Green Quarter.
We’re delighted to hear how positively you feel about the Concierge Team and the service they provide. It’s especially wonderful to see Ferdous recognised for his professionalism, attentiveness and consistent support — we’ll be sure to pass on your feedback to him and the wider team.
It’s great to know that their approach has helped you feel comfortable and at ease in your home, as this is exactly the experience we aim to deliver for all residents.
Thank you again for your feedback — it truly means a lot to us.
Great induction by Mate
10 May 2026
Unprompted review
Reply from POD Management
Thank you for your feedback.
We’re delighted to hear you had a great induction with Mate. Creating a clear, welcoming and supportive introduction is so important, and it’s fantastic to know Mate made such a positive impression.
We’ll be sure to pass on your kind words—feedback like this is always greatly appreciated.
Thank you again for taking the time to share your experience.
I been having the best experiences with…
I been having the best experiences with all the team, specially the concierge team who are always ready to assist us in any way possible, they are always at the reception desk and specially Ron, he always has the biggest smile on his face.
10 May 2026
Unprompted review
Reply from POD Management
Thank you for your kind feedback.
We’re so pleased to hear that you’ve had such a positive experience with the team, and especially with the concierge team. It’s wonderful to know they are consistently on hand to support you and make a difference to your day-to-day living experience.
A special thank you for recognising Ron—his positivity and warm approach are exactly what we strive to deliver, and we’re delighted to hear his smile has such a positive impact. We’ll be sure to pass on your lovely comments to him.
Thank you again for taking the time to share your experience—it truly means a lot.
Adi Concierge is very Good at Heron…
Adi Concierge is very Good at Heron wharf
Very helpful. Outstanding customer service. Above and beyond his duties.
9 May 2026
Unprompted review
Reply from POD Management
Thank you for your kind feedback and a 5 star review!
We’re delighted to hear about your positive experience at Heron Wharf and the excellent service provided by Adi. It’s fantastic to know that his helpfulness and dedication to going above and beyond have made such an impact on your experience.
Delivering outstanding customer service is at the heart of what we do, and recognition like this means a great deal. We’ll be sure to pass on your kind words to Adi.
Thank you again for taking the time to share your experience.
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