PM2 | Property & Rental Management Reviews 

Reply from PM2 | Property & Rental Management

Updated Sep 5, 2023

Dear Gregg,

I am very sorry to read your bad experience trying to rent one of the properties PM2 manages.

As you probably know, the rental market in Lisbon is very tight, with the result that some interested tenants offer higher rent as the advertised amount. We definitely do not like this practice, but when this happens (a tenant with a good profile that offers a higher rental amount), we consider that the good practice is to inform the other interested tenant about this situation and ask them if they want to align or not. We absolutely do not run a tender. We only try to deal with these situations with ethics and professionalism while giving the opportunity to all interested tenants to rent the apartment in question.

Regarding the requested documentation, the good practice in Portugal is to request from the potential tenant the ID/Passport and proof of sustainable financial status in order to assess the suitability of the process.

We do not provide any phone number in our adverts or website in order to avoid constant calls. For your information, we can receive more that one hundred information requests for a specific property within a few days. The communication by email helps us to organise our work better, analyse & filter the requests and have a knowledge of the topic before any future phone communication.

I hope you found a property that suits you well.

Any further information, comment or recommendation, feel free to contact us by email (info@pm2.pt). We will be happy to clarify any doubts.

Best Regards,

Michael
PM2 General Manager

Reply from PM2 | Property & Rental Management

Updated Sep 5, 2023

Dear A. Holmen,

As explained by email during our diverse exchanges, as a Property Management Company, we need to receive some information and documentation in order to do our job. We are not requesting your ID/passport or your property Deed in order to confirm your Identity or your property ownership (we trust our clients). But we need these documents & information for our daily work: fulfil a lease, deal with utility providers or insurance company, etc

In my opinion, when a customer/client contracts the service of a company, this is not common practice to request the company owner’s ID/Passport. But I understand you want to make sure this company officially exists. That is why I sent you our company details.

We had a video call where I introduced myself and our services. And you met my colleague Catarina in person in Lisbon. You met Catarina because she is our City Manager and is the indicated person to meet in order to talk about the rental operations.

The result of all this was that we were not able to conclude our collaboration. I am sorry for that.

I sincerely hope you found a reliable company to work with.

I wish you all the best.

Michael
PM2 General Manager