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PlusHeat Reviews 

17,370
•
TrustScore 4.5 out of 5

4.6

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Evaluating 4,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for arriving on time, working efficiently, and always maintaining a polite, professional attitude during home visits. Many people also appreciate the customer service team for being exceptionally helpful, courteous, and prompt in answering calls and resolving account inquiries. Some reviewers were not happy with response times, noting instances where emergency call-outs or urgent repair situations were handled slowly or experienced severe administrative delays. A few consumers additionally mentioned frustrations with booking systems, disorganized appointment scheduling, and communication mix-ups regarding policies. Others experienced issues with unexpected communication lapses when trying to coordinate alternative dates.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the prompt, professional, and efficient... See more

Service

People report positive experiences with service, highlighting prompt responses and professional engineers who... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are quick, helpful, and... See more

Response time

Consumers find response time to be positive, noting that calls are answered promptly and questions addressed... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between customers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with plusheat for a good few years now and whenever I have needed them they have been quick efficient and so friendly. The two engineers that came were really polite and sorted the issues... See more

Rated 5 out of 5 stars

I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm real... See more

Rated 5 out of 5 stars

Booked boiler service via email and given choice of appointments, very easy to do and great communication. Early on the day, had 2 calls which I unfortunately missed then a voicemail to say the expec... See more

Rated 5 out of 5 stars

A gentleman (Kyle )from Plusheat called today to open my account over the telephone- he offered me a special introductory deal. He was very polite and professional and asked me if I had any questio... See more

Company details

  1. Boiler and Heating Service
  2. Property Maintenance
  3. Property Management Company

Written by the company

Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively,​ visit our website to report a one-off repair should you not require a subscription plan.

24-Hour Response Time Guarantee

Have an engineer on site within 24-hours of reporting your issue

Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(17,370)

4,256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to book

Easy to book. Engineer was on time. Had a call to say he was on his way. Kept me informed. Lovely man.

8 September 2026
Rated 1 out of 5 stars

Do not provide proper emergncy cover

I had an emergency in my home with no power. As I have emergency cover I called PlusHeat but was told they could not come out that day it would be the next day. I told them this was not acceptable, they then tried to get an electrician out but said no one was available. They would email me and if I pay the excess they will then book someone in for the next day but could not guarentee when. I had to book my own electrician for more cost than my excess. When I contacted them the next next to complain they told me their emergency call out was 17 hours which goes against their advertising of 24 hours. Not happy with their response at all.

17 August 2026
Unprompted review
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Reply from PlusHeat

Hi Tracey,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how frustrating and stressful it must have been to experience a loss of power in your home.

We understand your concerns regarding the availability of an electrician, the timescales provided for an appointment, the requirement to pay the applicable excess, and the fact that you ultimately had to arrange and pay for your own electrician.

We note that your concerns are currently being handled by our Complaints Department, who will continue to provide assistance and investigate the matters you have raised.

We appreciate you bringing this to our attention and are sorry that your experience has left you feeling dissatisfied.

Kind Regards,
Sean
PlusHeat Team

Rated 4 out of 5 stars

As I said on the phone the engineer did…

As I said on the phone the engineer did a service on my boiler and was very polite and did the job. There was a small tap underneath that was broken apparently. The one that adjusts the pressure. So I am very pleased with your service, thank you.

8 September 2026
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with the retentions team. The agent I spoke to was courteous, knowledgeable and able to sort everything out quickly and without any fuss. As a long-standing customer, I felt that my business was genuinely valued. A very smooth and reassuring experience.

8 September 2026

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