PlushCare Virtual Healthcare: online doctor Reviews 

Have been using for a year or so.... And it's clear why they named it PLUSHcare. The service approach overall is a little more caring and involved than others online. I've used several others, which were fine, but not as concierged. The app works well. All of the doctors were great. I found a doctor who suits me best on try #3 and have been seeing them ever since. After years of my woes being dismissed by other providers, Plushcare provided impressively qualified doctors who were willing to look further into my issues, including having locally done lab work and candid discussions on medications and the holistic alternatives I had considered. It's well worth the $20/month. You will feel like you have a whole team working for you and with you, not just some cramped office squeezing you in and rushing you through which is so common these days. I also recommend Plushcare to anyone who can't easily leave home and needs to speak with a doctor. My insurance covers everything but I do pay the $20/month out of pocket. Small price to pay for finally resolving a number of my health issues with a top physician.

I discovered Dr. Counts on a medical app. I felt an immediate rapport with her after she laughed at a joke! Laughter lightens anxiety. I felt heard, respected and cared about during the telehealth visit. Hoping Dr. Counts gets licensed to practice telehealth in my home state!

Patrick was very polite, understanding, patient and very helpful. I pray he has a blessed holiday.
Thank you,
Jamal and Regina Pope

They tried to charge $119 for a 15 minute zoom appointment. This zoom appointment happened in November 2025 and they charged my card in May 2026. They tried saying that they sent me text messages about it and emails. They did not. I tried to work with them in January, no one would answer the phone or return my calls as promised. When I spoke with someone in May, she said they had been "trying to charge my card for the last 6 months." Again, they did not reach out to me about that.
They replied to this review asking me to reach out. I can’t reply to that so i’m editing the review: Why would I spend more of my time reaching out to this company?? you can reach out to me. I had tried to resolve this multiple times and everyone refuses to help me. making me do more leg work to fix a mistake that I did not make just proves further how terrible this company is. don’t use this company. there’s so many other tele-health options now, use any other.

Outstanding customer service from Carmen on the Care Team. She solved the problem with my orders not arriving, identified the best way to get the needed documents to my provider, and then stayed on the line with me until she was sure every aspect of my problem was solved. She was reassuring and kind even though I was vexed.

Not helpful. Wasn't able to do anything for me but tell me to go to the ER. I wasted time and money for no result. Felt like the doc was more focused on avoiding any responsibility than helping me with my problem.

Solomon from the care team was terrific. Understood my issue and fixed it promptly

This service is absolutely amazing. I wish I knew about it months ago. The process was very simple, the doctor was very helpful, and the communication was on point and direct.

The doctors at PlushCare were good, but the customer service experience was absolutely terrible. I spent nearly 6 hours trying to get a simple prescription issue resolved before finally giving up. They failed to update the correct prescription, and every time I called, I was told their “policy” was that prescription requests take up to 12 hours.

What made it even worse was a customer service representative telling me that if I couldn’t wait, I should take my sick child to the emergency room. This was all for a basic flu prescription — Tamiflu. When your child is sick, you expect urgency, empathy, and support, not scripted responses and endless delays.

Plushcase is supposed to make healthcare easier and faster, but this experience was stressful, frustrating, and completely unacceptable.

Ebonie D. Assisted me in a customer service call about billing for a missed appointment because of a mistake when I scheduled. She was so personable and truly made my long morning turn around when it seemed like everything that could go wrong was! Brightened my day and my mood and reassured me that I am signed up with the right company and gained a loyal returning customer by being so great at her job 10/10 Ebonie deserves a raise!

I had a horrible experience with this service. I have a horrible sore throat. It feels like fire. Its been about 3 days and It’s getting progressively worse. I believe I have strep throat. The “doctor” said there is nothing wrong-maybe a viral infection. She advised me to take some otc meds. That was it. She didn’t ask to see my throat-nothing. If you want a better experience and not someone telling you something that doesn’t make any sense, find another service. If you like just giving away 129.00, use Plush Care.

Jeannette was friendly and efficient. I asked to end my membership and it was accomplished quickly and with a smile.

Great doctor
But very complex and poor communications with too many different advisors before getting an appointment

Very expensive

It was easy and the Dr was able to help me

It was typical healthcare. 30 seconds and tossed aside. Did not read my chart or listen to a word I said.

Absolutely fantastic service, could not have been any better. Thank you for all of your help, listening very well, and replying to my exact questions, been very knowledgeable in giving the right answers. What a blessing you have been to me today.

While I was making an appointment with my local urgent care center, a screen pop-up asked if I wanted a same-day appointment. I clicked yes. A bunch of available times popped up, and I started down an expensive rabbit hole. All the while, I thought I was still on my local urgent care site. Only at the end did I discover I had "joined" PlushCare and could not cancel the telehealth appointment without a $75 charge! Moreover, they also wanted to bill me $19.99 a month for my "membership." Of course, I notified my credit card company and I will dispute the charge. I'm now trying to cancel this scammy "membership." Waiting on hold for PlushCare ...

Follow-up
When PlushCare finally called me back, a very helpful and pleasant young man worked to cancel my subscription and refund the cancellation fee. I’m waiting to make sure that all shows up on my credit card account.

Doctor didn’t show up. They wanted to double charge to to “hopefully” get connected with another doctor. Such a joke

I spoke with Carmen of the Care Team and she was extremely helpful. She listened well, answered my questions and responded professional to my concerns. She truly exceeded my expectations. Thank you Ms. Carmen!!!

Didn't show up for my appointment then charged ME a cancellation fee. This is a scam, be ware!