PlushCare Virtual Healthcare: online doctor Reviews 

Amanda B was so helpful and I am so thankful for her assistance and patience today!

Booked a visit with Dr. Karen Stover in July 2026 specifically to get a neurology referral. I described all my symptoms, but the referral was written with only a single minor diagnosis on it, and the receiving hospital rejected it as inadequate. When I asked for it to be corrected, Dr. Stover refused, citing lack of documentation for symptoms I had reported to her directly. PlushCare support's resolution was to tell me to "go to your other PCP." I paid for a visit that produced nothing usable, and PlushCare kept the fee.

it was a nightmare from the beginning it took about a week to get an appointment, I was lied to repeatedly to try to get to the bottom of the terms they want you to agree to things that you should never have to many different things abusive belittling humiliating harm full terms that could cause you abuse and I was lied to repeatedly about what they were by their customer service staff on the call in line try to find a make an appointment you got to know what you doing you can't just agree to anything anyone ask you have to be a complete a complete idiot people are desperate for medical care and this signing anything literally anything if you get abused you don't even have the right to sue them a lot of things involve it's a lot more than that but there it taking advantage and exploited as many other businesses are but let's focus, so took over a week to get the appointment because of the all ies in the terms, then when I proceeded to get an appointment this software crash first on the home computer twice then it crashed on the mobile phone so they canceled the appointments4 in a Rowe 1234 it was like Fred Flintstone prehistoric coordination I called in it was a disaster they try to rip me off which is normal they tried to get me to to pay all over again five times the cost I was using my medical insurance for $15 they wanted me to pay 75 to reschedule it was a ripoff scam so I got around that finally I made the appointment the fifth one went through the doctor was as usual deviance and guarded knowing that people are being barely abused this is nothing compared to the horrible abuses that I I received in the medical industry in general inconceivable this was a slap on the wrist but it was a failure it was a negative experience so I got the appointment they refused to send the prescription going to a doctor you should not automatically need a script it's a scam a script is probably not resolve your problem possibly it might be more than that the it seems to be an automatic profiteering racket, so she refused to send that the script she said she was sending it and and she lied to me she did not send the script for 36 hours finally when they sent it to the pharmacy the pharmacy was another dump place I was seven to racial discrimination they were calling me racial racially it's called ethnic intimidation race baiting using ethnic names at the pharmacy I picked the forms I had went there before they were closest but racially discriminating in abusive so was a bad experience in the pharmacy dated and send it for a day and a half which is not too bad but they lied they said they would ascend it right after the visit there's a bunch of issues involved with getting this never ever ever never consented to the pharmacy with them give it to you or mail it to when they automatically send it to the pharmacy is our million problems I'm not can explain them you'll find out just follow the advice have them send you the script or if you're in the office have them handed to you,so the script wrongthe pharmacy and the doctor combined made the script incorrectly so I was stuck with the wrong material that requested my notes office notes visit summary notes they sent me blank pages that I requested again they had me fill out a hippa form and then again failed to send me any notesit was a disaster I mean really shameful medicine today is horrific and this goes to show how bad it is it's really a lousy operation the dismissive they convalescesyou know they think will they are the patient is nothing you the lowest form shameful in totality it was like 20 different things I was very dissatisfied at the least

Dr., Matthew Britton never even made eye contact with me until the last few moments of the visit where he gave a quick smile and said goodbye. He was able to review all the issues I had in mind written down in front of me, but he was so rushed and rude. No, I don’t do this. No, I don’t do that! Big deal… I can easily find someone else who does those things for me because they’ve been with me for decades. And I understand he had no documentation from me during the visit so he has no reason to trust me, but now after having a what I call a rude and rushed conversation with me I’m spending hours getting the people who know me to give me the things I need. I know what your policies are, and I understand since I’m a physician myself, but he didn’t have to be so rude and rushed and nasty about everything! I won’t be seeing or talking to him again, and I don’t know if there’s another online telehealth person available out there to help people like me who are kind of out of the regular circle of healthcare, but I just don’t care to have the experience I had with him ever again. Maybe he should consider why he went into medicine… Was it money or was it patient care and being kind and helpful there is always a way to say no nicely… But I guess no one ever taught him how to do that.Enough said…. i’ll get what I need elsewhere and unfortunately it’ll take a lot more time… The most important thing for me to have this week is my Prolia since my bones are osteoporotic no matter how much calcium am I take? It’s not gonna matter if there’s not a drug working to help my body build bone. Just not a very nice man and I never care to see or speak to him again.
Sincerely, Karen

Dr. Britton was very attentive and diagnosed my problem. He prescribed the medication to treat me.

After making an appointment and waiting for 5 hours, the appointment was cancelled with less than an hour's notice. When I called to find out the reason, a representative by the name of Elijah spoke so fast that he was unintelligible. He asked for the spelling of my name and couldn't repeat it correctly. This is a great example of why patients should NOT use PlushCare.

Amanda B. Gave me the best experience ever. She was very professional, caring and had a great sense of humor.

Dr. Robert Nelson needs to go. Hung up on me mid sentence. A joke of a provider and this is coming from a medical provider which I am myself. If I was management at this company he'd be off my team.

Poor service , will not recommend any one to join its membership.. it’s a scam basically. Charging $135 for a doctors visit without insurance and not let anybody to use there insurance to cover the visit . When ask that if I have this particular insurance policy will it cover the visit on plush care their answer is well we don’t accept this insurance it’s not in our network , they claim that we accept certain PPO but actually they don’t , cos they want patients to pay $135 for visit

Didn’t get the treatment I needed I paid $129.00 for a 5 minute call. Unacceptable and would like a full refund.

Thank you,

I’ve used a fair number of telehealth platforms over the years, and my experience
with PlushCare - specifically with Dr. James France - was genuinely one of the
better ones I've had. From the moment the appointment started, it was clear Dr.
France wasn't running through a script or trying to hit some average call-time
metric. He was attentive, asked the right follow-up questions, and, most
importantly, actually listened to what I was telling him rather than jumping ahead
to a generic diagnosis.
What stood out most was how efficient he was without ever feeling rushed. He
respected my time, got straight to the point, and diagnosed the issue accurately
on the first pass. There was no back-and-forth, no need to re-explain myself, no
sense that I was being triaged through a call center. He simply understood what I
was describing and knew exactly how to address it. As someone who values his time
and has little patience for inefficient processes, I appreciated that enormously.
The platform itself was easy to navigate, scheduling was seamless, and the whole
visit, from booking to follow-up, felt like it was designed by people who actually
thought about the patient experience rather than just checking a box for
telehealth availability.
If I had to nitpick anything at all, it would be the membership fee structure,
only because it's worth knowing about going in. That said, PlushCare offers a
complimentary first month, so you can try the service risk-free and cancel with no
charge if it's not the right fit for you. In my case, it absolutely was.
Highly recommend, and specifically recommend Dr. James France if you're looking
for a physician who's sharp, respectful, and genuinely good at what he does

I usually don’t leave reviews but had to for this one. I was extremely stressed due to technical difficulties with the app right before an upcoming appointment. But Derrick M. stepped in and turned it all around. He was incredibly knowledgeable, efficient, and kind. He made what could have been a stressful situation into a smooth, easy process. If more people were like Derek, the world would be a much better place. Five stars! From Olivia Lufkin

I wrote a hugely negative review a couple weeks ago because my plushcare doc was demanding in-person visits to continue my high blood pressure meds to conduct tests that I wasnt interested in doing and threatened to cut me off from meds. But woo hoo, she renewed the meds and I am just so very thankful!!

Worst care. Make sure to do your own billing because they are horrible. Also make sure to delete your debit card from your account. They will take money if "the insurnace did not respond" while they bill incorrectly. I am a very unhappy camper.

The doctor never showed, cancelled after 10 minutes and when I called customer service the only thing they did was confirm that I wouldn't be billed a late cancellation fee.

They did not apologize, they did not offer to reschedule and they could not confirm that it wouldn't happen again. They said quote "there is no gaurantee the doctor will show up"

I signed up for an appointment, then changed my mind less than a minute later , I tried to cancel but there was an $82 cancelation fee. Their site is clunky and unintuitive, it has clunky bots that provide a very limited range of choices. I felt I was being strung along to milk as much money out of me as possible. They sent a lab order to me in a form that would not open. I would strongly advise against dealing with this company.

I wish I could give them 0 stars!

Very unprofessional doctors and terrible customer service. They charged me for what was advertised as a free annual checkup. I received a link inviting me to “Schedule your $0 annual checkup,” and after confirming my insurance coverage, I scheduled the appointment.

The entire visit lasted less than five minutes. The doctor only reviewed my most recent blood test and prescribed a medication. Despite this, I was later charged more than $122.

I contacted customer service multiple times and explained that I had scheduled a $0 annual checkup, but they refused to acknowledge my concerns and kept insisting that the visit was not an annual checkup. If someone schedules an annual checkup, they reasonably expect to receive an annual checkup—not to be billed for something else without their knowledge or consent.

Overall, this was a very disappointing experience due to both the billing practices and the lack of meaningful customer support.

I absolutely adore my PlushCare physician. The system has been easy. I have absolutely no complaints and suggest them to everyone.

I am very disappointed with the billing transparency. I was hit with unexpected charges that were not clearly communicated during my initial sign-up. I have insurance and was told it would obly cost my copay. I paid that, then was hit with a bill for almost $150 after tge appointment. My insurance should have covered it fully but they keep saying it didnt. When I tried to contact support to resolve these issues, the communication was poor and unhelpful. Be very careful with your payment information when creating an account and expect ealxtra fees. Tge doctor was kind and helpful but the fees are ridiculous.

Horrible! Horrible!! I have used several other online provider services and this one has been by far the worst.

Constant charges, they make you make an appointment for absolutely everything, even though their message services work just fine. They charge more for an appointment than anyone else AND they charged insurance...

Over 100$ for each appointment, 20$ a month, suggests you make an appointment every other day, when you get ahold of people through their support emails they don't answer your questions and just argue like a chat bot.. I cancelled my subscription over a month ago and am still being charged automatically... and support has been no help.

Avoid! Lavender sky health is like 60$ a year to keep a prescription lol Not 120$ a month! That's subscription price plus appointment price if you just had one.. I was on track for 3 100$ appointments to get 1 prescription that would work with my insurance... Zocdoc has no subscription fees and you just pay a normal copay btw.. and see a real doctor not a money grabber!

*** Their chat bot response below should tell you all you need to know- spent all day yesterday emailing with 10 different people to get my account cancelled and them to stop telling me I owed more money despite attaching receipts in my emails 🤷‍♀️. SERIOUSLY avoid unless you love unexpected charges without any prior explanation, and then them to tell you, you still owe after you've paid the balance in full 🤷‍♀️