PlushCare Virtual Healthcare: online doctor Reviews 

The worst! Dismissive, putting words in my mouth. I expressed I could not get an appointment with my Dr. for a Z Pak and google lead me to this service. She said well you cannot just ask google something to be true. I felt it was a scam. If you "never" prescribe zpks then don't advertise you do. They waisted my money! Everything is always a SCAM. I cancelled my membership. They said I would receive a refund but we'll see.

One star. Hidden membership fees and stingy refills.
PlushCare kept charging a membership fee we did not realize we were still paying. When we canceled, they refused to refund any of it. On top of that, the visits are expensive, and they would only refill a basic long-term medication (Synthroid/levothyroxine) for 30 days at a time. That forces another paid visit every month.
This is not convenient care. It is a subscription trap with short prescriptions. We will not use them again and would not recommend them to anyone who just needs a straightforward refill.

Having used PlushCare for several years since the early days, it has been wonderful to watch the platform evolve and grow. Throughout that time, Dr. Allan Marks has been my primary physician, and he is the main reason I remain so loyal to the service. Even when communicating through MyChart or across a screen, Dr. Marks never makes me feel like just a number. He brings a genuine, personal touch to every interaction, which has built a deep level of trust over the years. Outstanding care from doctors like him is what truly sets PlushCare apart.

Our provider was wonderful, which makes this review somewhat challenging. She was great, but the company is horrific. If you want to use them, know that in the dozens of pages of fine print that you sign off on to book the appointment, is a clause that says by using them one time, you are signing up for a monthly subscription to the tune of $20/month. Like most people, my husband and I saw the recurring charge on our credit card and thought it was related to something else, so we didn't explore it. That part's on us. I finally checked on the charge today. Since my son's appointment with them was in July 2025, they have taken $20/month for doing absolutely nothing. When I called to cancel the charge, I asked what that $20 got me, and the answer was "access to doctors." I got that without a subscription the first time. Why should I need a subscription if I choose to use them another time, which I won't ever again? No monthly email telling me that I was going to be charged or anything. So they have taken $300 from us, and we have no benefits whatsoever. We used them because we were out of state, not near an urgent care, and my son needed to see someone. If you have to use them, please know that they will bleed you dry unless you immediately cancel your subscription. Don't make my mistake and let them rob you too.

I have received quick and professional care from PlushCare doctors. When I had to call about billing, there was no wait time to talk to a live person, which is unusual in today's world! Jeanette J from the Care Team was quick and helpful. Thank you!

Excellent service for a new patient in immediate need. I was able to make a same day appointment within hours of my application and was seen by a professional doctor who was prepared, on time, in her doctor's coat, and made the correct diagnosis for my acute medical issue. This service was a lifesaver. I was in need of medication for a persistent and acute issue that could not be overlooked any longer and to have someone who wasn't the emergency room option, that was also affordable and pleasant to be attended by, is a godsend.

Did a video visit, prescription was not sent in to pharmacy as promised (still waiting) and appointment notes were not sent even after I called and they told me they would be sent. Also it signed me up automatically for a subscription. Do not use this site.

I hate a great experience. I actually only "needed" a refill for my allergy medication, but ended up also getting a referral for a mammogram -- something I have needed for six years. She was the first doctor to really listen to me and to be kind in a way that out me at ease, and I asked if she could refer me for preventative care. She said she could. It is very hard to find a doctor that will let you be in control of your own care, at your own pace. So, for me it was GREAT.

I found them on Google at 7:30 a.m. and booked an appointment for 8:00 a.m.. I immediately got a text message with a link for the app, which I downloaded and filled out all my intake information. When I had finished there was a second text waiting for me with the link to the video appointment. I was about 2 minutes early, and the doctor logged on right on time; at 8am.

The visit was covered by my insurance with only a $15 copay and my medication was sent to the pharmacy immediately where I was able to pick it up an hour and a half later.

I was so happy with my experience. I've signed up for the monthly subscription.

I live 20 minutes from town and any kind of a doctor, so for me this was incredibly convenient. However, even if I didn't live 20 minutes from town, this would still be an option I would absolutely utilize, which is why I signed up for the subscription.

Plushcare is a waste of money and time.

I've used PLUSHCARE several times throughout the years since COVID. I've always been impressed with the doctors and it is easy to use the same doctor or change to suit my time constraints. The Customer service representatives have helped me to make appointments as well as navigating the app.
The only problem I've incurred is with pain medications of any type and that is regulated by the government not Plushcare.

The first person I met with was 10 minutes late to our call, it went smoothly she said she would send in prescriptions for me and we hung up. I go the next day to pick up these prescriptions and they’re no where to be found so I call back and they tell me the doctor simply forgot to send them in but they won’t be able to get ahold of her for 11-24 hours. I tell them it’s urgent they say I’ll likely hear back in the next couple of hours. So 8 hours go by, and I’m getting increasingly sick so I call back and they inform me the doctor just didn’t respond and that I can meet with a new one. So I meet with the new doctor, who is also 10 minutes late just for her to tell me she doesn’t want to prescribe me anything because she believes I should see a doctor in person. So I basically wasted 42 hours of being sick to people who did nothing but take my money and waste my time. Don’t use this service save your time and money and go somewhere in person. I only did this because my body was too weak to go to a doctor and my schedule didn’t have space for a visit but I didn’t know something that was meant to help this experience would indeed make it worse and be a waste of time.

Nice job! Professional and thorough. Thank you!

The individual I spoke with was extremely helpful and kind on the phone. He was also patient and helped with my technical problem. Great worker!!

My wife used PlushCare and the first visit was OK, but the second appointment was cancelled by the doctor for no reason and no reschedule. She rescheduled and the doctor never showed. All during this time, PlushCare was charging for their membership and not only providing NO SERVICE, but they cost her time and are incredibly disrespectful of patient's time. If you don't show, they charge you, but if they no show, you get nothing. She called their customer service and SURPRISE, no one answered. STAY AWAY from this fraudulent company, they will take your money and not provide a service, they will leave you hanging, and they don't answer their phone!

Hi all,

Here is another chapter regarding gaslighting from plushcare.

I received a new note.
Their note states, they cannot offer the care necessary for the ozempic care program. Seeing a doctor in person is a requirement. (My last online medical service never did that. If it was true,Plushcare will refer you to a physician to see in person)

Strangely, their website offers Ozempic as a medication the can managed and prescribe. 🤣

Their website offers service to manage chronic medical conditions including diabetes. In my case, this is what I use Ozempic for.

Their website states they offer in-person visits if needed by referring you to see a doctor in person. 🤔 plushcare states it offers, annual physicals and primary care physicians. Since they say they can't assist patients requiring in person care, this would not be possible.

They state they deliver chronic care services in a way that works for you.(It's not working for me)

Well that's all for now folks! Please don't be stupid like I was. Vet a service before you sign up and if you feel uneasy about anything, stop and move on to another option. Check with the better business bureau website. I liked at the first 25 or so review. Most described their service as terrible.

Oh! I almost forgot.
If you need to speak to a person at the office, you can't! The only option is to use their portal system to write notes to staff. This is not email! It's electronic letter writing, lol. Reply can take up to 2 or 3 days!I was finally given a number to call, (I swear you can't make this stuff up), the number doesn't work. UNBELIEVABLE!🤣

Friendly professional car. I am very pleased

The doctor was great. He took care of me.

I spoke with the agent, Jeanette J., who was absolutely wonderful. I mistakenly tried to get an appointment online for an in office visit but instead scheduled a virtual consultation. When I realized my mistake and canceled that appointment I was charged another fee. I was in a panic but Jeanette handled everything smoothly and encouraged me to get well soon.

I had an infection in my thumb,I talked to Dr.Ragland at 8 am. and by 9 am. I had an antibiotic,which immediately helped with the pain and inflamation. Thank you all for being there for me.Plushcare works seamlessly!

They sent a cost estimate and later billed me for the full amount saying that they were out of network and the insurance denied it. I provided my insurance details, ID number and group number. They clearly did not check beforehand!! Their cost estimator was fraudulent.