Plowz & Mowz Reviews 

588
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were let down by their experience overall. Some contractors report experiencing delays with their payments for completed jobs. Service providers mention experiencing communication challenges and delays regarding payment processing. Some reviewers were not happy with the booking and scheduling process, noting that scheduled service providers frequently failed to show up. Customers also point out that customer support offers very little help, provides automated bot replies, or ignores inquiries completely when problems arise. People feel that the company takes credit card payments immediately while failing to deliver the requested services on time.

What people talk about most

Payment

Consumers express frustration regarding payment issues, reporting delays in receiving their earnings for... See more

Service

Customers consistently report negative experiences with service, highlighting prolonged delays and providers... See more

Customer service

Reviewers express deep frustration with customer service, noting that support was largely nonexistent or... See more

Response time

Users describe profound frustration with response times, citing months of incessant follow-up efforts and... See more

Staff

Clients share negative opinions on staff, expressing frustration over unreliable service and unfulfilled... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They don't pay their contractors. They claim its net 30. Then at 30 days it's "oh we meant 30 business days". Then after 2 months and them fake sending an ach its "we are reviewing your payments" fo... See more

Rated 1 out of 5 stars

Terrible place after seven years being a contractor they never paid out at the end of the year owed thousands. Dont use this dis honest company take advantage of hard-working men and women

Rated 1 out of 5 stars

Paid in full for a service that was postponed due to weather. I was fine with the delay, but Plowz & Mowz provided no reschedule date or status update. On Dec. 6 I contacted them and was told the... See more

Rated 1 out of 5 stars

During yesterday’s snowstorm, I scheduled plowing for this morning. They took my money right away) big cc charge, more than $1000, we have a long driveway), told me my job was assigned, and then … not... See more


Company details

  1. Lawn Care Service
  2. Landscaping Service
  3. Snow Removal Service

Information provided by various external sources

Snow Plowing and Lawn Mowing On Demand PLOWZ & MOWZ brings on demand snow plowing and lawn mowing to your mobile device. It's fast, easy, efficient, and free to sign up! PLOWZ & MOWZ is now available in over 30 cities across the US. Claim your h...


Contact info

1.2

Bad

TrustScore 1 out of 5

588 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(588)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Plowz & Mowz is the best landscaping…

Plowz & Mowz is the best landscaping and snow removal company I have seen so far, their services are excellent they treat their customers well, they are always on time. I really loved their services I recommend it to everyone

27 April 2022
Unprompted review
Rated 5 out of 5 stars

I love it

I love it, with this I finally found a way to make a outdoor, now I hope that my business will improve even more. Thanks!

27 April 2022
Unprompted review
Rated 1 out of 5 stars

I ordered plow 12 hours ago …

I ordered plow 12 hours ago for a time frame to make sure drive way was clear for my dog watcher . I get that it is hard to give a eta in a storm but 12 hours later?!?! It is over priced 70 bucks for my little drive way and i ordered plow two times today so 140 for my drive way foe the large amount of snow. Very frustrating service

18 January 2022
Unprompted review
Rated 1 out of 5 stars

The entire process was a mess

The entire process was a mess. My original snow removal person had their equipment break down and could not make it to remove the 18 inches in my spare paking space.

My boyfriend suggested the app and I scheduled for snow removal. I included a not that a plow might not fit into my parking space, and I suggested a snowblower. I also included an aerial photo showing where snow needed removal snd where they could put it. I put in the order and waited. A few hours later i received a notice that the work was done. However, nothing was done. I contacted customer service and let them know. She said she would get that corrected. I received and email at around 1 AM telling me they had done the work and sent a photo of the finished work. Unfortunately, it wasn't my house. I responded back that it wasn't my house and then got no response until 4:51 AM saying.they needed photos. When I got out of bed the next morning i sent photos of the front of my house, my garage, and the parking spot showing the snow still there. I was informed at about noon that someone would be there in 45 minutes to an hour. After 2:00 PM I emailed again letting them know it was over 2 hours since they had given me an eta. Finally at around 3ish someone showed up a did the work and was helpful. A day later than I had hoped for.

While I believe the customer service staff tried to help me, I was.aent around to 4 different people to try and get this corrected. I was disappointed in the lack of communication about timing and issues and I won't be using this app ever again. This whole ordeal was frustrating and I hope they prove their business model or they will continue to lose business.

12 December 2021
Unprompted review
Rated 1 out of 5 stars

First time using as we are out of town

First time using as we are out of town. I wanted extra sidewalks done and put that in the comments. WAnted driveway plowed when snow ended which was in the middle of the night. I kept texting and they kept telling me they would get back to me. Never answered my question about city sidewalk until after the fact. Came at 11 pm, sent a photo that I couldn’t even tell was my driveway. There is no number and they could have cared less about actually completing the job correctly after I prepaid. Moral of the story is don’t prepay for anything you want to get good service for.

12 December 2021
Unprompted review
Rated 1 out of 5 stars

Save time and avoid this company

I'm writing this review in hopes of saving others time and money. Avoid this service! My parents are older and unable to care for their lawn. In an effort to find ongoing service for them, I booked a yard clean up through plowz and mowz. The first team that arrived said they couldn't do the job as clearly described on the app. They attempted to charge my parents more then left once I provided proof of the service I ordered. The second team (different day) started the job, then said they had equipment issues and would return the next day. They then cancelled on the day they were set to arrive. Prior to the third team arriving, I asked plowz if this team was clear on the job requirements. Their response was, in short, that the team would see the job info on the app. My response was, given the numerous problems with this job, it would be good business practice to actually speak to your contractors to avoid disappointing a customer once more. Plowz did not respond and, of course, there were more issues so I cancelled the job all together and went with another company who handled it right away. This situation took place over multiple days and I STILL didn't use plowz and never will. This company is only as good as the contractors they hire. Until they care about their customers, hire AND PAY contractors that care as well, it will always be a mess. This one job could have led to thousands of dollars over the years. Instead, I plan to stay FAR away from this company and suggest you do the same. I'd rather pay a good contractor directly than to pay this company to give them a small cut of the profits. Finally, I also asked who to direct my complaints to and they suggested I direct them to the same number that I'd been texting regarding the job. Why?! To ensure no one actually saw my complaint of course. Bad business all around, run.

30 November 2021
Unprompted review
Rated 1 out of 5 stars

Based on only customer service

Based on only customer service. Scheduled mulching service over a week ago.

Reached out for eta. Was told that's not how it's done.

Day of i reached out to see if it was still happening and am told they couldn't get the mulch.

Said i want to cancel and they question me. Ha. Don't waist your time.

25 September 2021
Unprompted review
Rated 1 out of 5 stars

Call someone else.

I was not called when they showed up and my vehicle ended up getting towed. The snow didn't get removed to enable me to move my car and because of that my car got towed by the city. They said they would call upon arrival so that I could show them where my car was, but they did not call and instead assumed it was already taken care of, but they still charged me. I lost close to $400 for the Plowz & Mowz untouched job and tow retrieval fees, all during the holidays when I most needed the money. Do yourself a favor and call someone else for your snow plowing needs.

22 September 2021
Unprompted review
Rated 1 out of 5 stars

They are the worst company to deal

They are the worst company to deal. The consumer service is awful you ll wait for over a week to get service done. They use the same three excuses. Don't waste your time or money with them

10 September 2021
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would, too

I have used this service more than once. As much as I would like this last mow to be the last time, because of their shady business practices I have a credit. So the next mow will be the LAST mow. I don't measure my grass. I estimate the height before placing the request. Less than 5" - $55.00. After more than one delay (which is as per usual) and me asking for updates, (again as per usual) the provider shows up saying that it's 8"! The shady folks decide to add another $69.00! A brand new quote for 5-10" is $69.00. So I paid almost $130.00 all in! WTH!!! Next call is to my bank to dispute the charge. One more mow so I don't lose my whopping $15.00 credit and then it's bye bye slim shady. Just like everyone else, I wish I read the reviews first. I'm lucky I have a plow guy that is great and priced fairly. And next year I'll be sure to use someone else. You can go broke with these people.

2 September 2021
Unprompted review

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