The company is responsive and orders handled with professional care and quick shipping. While I love the immediate tightening results I generally only get 3 - 4 hours max before the product is cra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Plexaderm products for over 10 years. The results have been consistently good and satisfying. I intend to continue applying Plexaderm products for the foreseeable future. The only... See more
Company replied
I have been using plexaderm since its inception. I loved it. However lately I’ve been having problems. Upon questioning the company they said that they haven’t changed the ingredients. My daughter... See more
Company replied
I have not rec'd it yet however have been buying it since it came out. I wish for your returning loyal customers you would offer the "treat" pkg like the first year, where you rec'd 3 or 4 different... See more
Company replied
Company details
Written by the company
Plexaderm® Skincare began simply with a desire to create products that truly work. From concept to commercial, everything we develop starts with one goal….to deliver REAL RESULTS supported by the latest in scientific and clinical research. Our products are designed to improve the most difficult signs of aging, from instantly reducing the look of wrinkles around the eyes to smoothing the appearance of crepey skin on the delicate neck and chest area. Every Plexaderm Skincare product uses science-backed and time-tested ingredients that provide results you can count on. Product safety is as important to us as product efficacy. Every Plexaderm product goes through a series of industry standard tests and processes to ensure safety, stability, and quality.
Contact info
777 Yamato Rd, 33431, Boca Raton, United States
- (800) 681-0366
- customercare@plexaderm.com
- www.plexaderm.com
3.6
Average
644 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the best thing I have used for…
This is the best thing I have used for my under eyes. It works so well - I’ve tried other different eye lotions/creams - none are better than Plexaderm.
29 September 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for your wonderful feedback! We’re thrilled to hear that Plexaderm has made such a difference for your under-eye area and that it stands out among other products you’ve tried. It means a lot to us to know it’s working well for you!
I’ve now used this product for over a…
I’ve now used this product for over a year. I’ve used it nightly but unfortunately it’s not really helping with eye bags. Debating on switching to a product my dermatologist might recommend. I don’t fault this product but feel I’ve given it a good try. I get more help with my eyes using Plexaderm.
29 September 2025
Unprompted review
Reply from Plexaderm®
Thanks for taking the time to leave a review. We're very sorry to hear Plexaderm didn't meet your expectations. We would love to learn more about your experience and understand which Plexaderm item you are referring to. The Plexaderm Rapid Reduction Serum should not be used at night, in fact should be washed off before bed. This serum should be applied in the morning to a clean dried face and applied in a thin, even layer allowing up to 10 minutes to fully dry with minimal facial movements. Please don't hesitate to give our customer experience team a call at 1-800-681-0366, we're here to help!
Plexaderm works
Plexaderm works. As simple as that. There seems to be many products offered that make claims, but after spending lots on money to try and experiment, it finally came down finding a product that worked.
15 July 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for your honest and thoughtful review! We know how frustrating it can be to try product after product without seeing results, so we’re thrilled that Plexaderm delivered for you. It means a lot to us to be the one that finally worked, and we truly appreciate your trust and support!
The Best Creme for Eye Bags
This creme really works. I have bags under my eyes that Have more fat than my body has! I smooth it on and 10 minutes later they completely disappear! My esthetician thought I had had some kind of botox injections! I even bought her a sample!
13 June 2025
Unprompted review
Reply from Plexaderm®
Wow! What an amazing review! We’re thrilled to hear about your results and love your sense of humor! It’s incredible that the serum made such a noticeable difference, even fooling your esthetician, now that’s a compliment! Thank you for sharing it with her, too. We’re so happy it’s become a part of your routine and truly appreciate your support.
Works very well
29 September 2025
Unprompted review
Reply from Plexaderm®
We're happy to hear Plexaderm is working well for you! Thanks for taking the time to leave a review!
It Works!
This stuff does work however I do not like the whitish film it leaves around my eyes.
29 September 2025
Unprompted review
Reply from Plexaderm®
Thank you for your feedback! We’re glad to hear the Plexaderm is working for you, though we’re sorry about the white film you’re experiencing. This can sometimes happen if too much product is applied or if it’s not fully dried before applying makeup. We recommend using just a small amount, less is more with this formula, and gently patting it on in a thin, even layer allowing it fully dry (about 10 minutes). If you continue to have issues, our customer experience team would be happy to offer more tips you may call any time at 1-800-681-0366.
I like the way it makes my face feel…
I like the way it makes my face feel when I apply it. I am old so my wrinkles are here to stay but I think this makes them look a little bit softer. Nice product.
29 September 2025
Unprompted review
Reply from Plexaderm®
Thank you for your lovely review! We’re so glad to hear you enjoy how the product feels on your skin and that it’s helping to soften the appearance of wrinkles. Aging is a beautiful journey, and we’re honored to be a small part of helping you feel good in your skin. We truly appreciate your support!
Plexaderm is great
Plexaderm is great. My under eye bags disappear with its use. I was a little doubtful about using it but when my sister-in-law recommended it, I decided to try it. I can put Plexaderm under my eyes and then still put on the rest of my makeup.
15 July 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for your kind words! We’re thrilled to hear that the Plexaderm Rapid Reduction Serum helped reduce your under-eye bags and that it’s become a seamless part of your makeup routine. Personal recommendations mean the world, so please thank your sister-in-law for us too! We’re so glad you gave it a try and that it’s working well for you.
Works wonders on my eyes
Works wonders on my eyes, but no where else. As soon as your facial muscles move the surface of the products splits and wrinkles return.
29 September 2025
Unprompted review
Reply from Plexaderm®
Thank you for your feedback. We’re glad to hear the Plexaderm has worked well for your eye area, though we’re sorry it hasn’t met your expectations elsewhere. The skin on different areas of the face can react uniquely, especially in areas with more movement or expression. For best results, we recommend applying a very thin, even layer and allowing it to fully set before moving the facial muscles (about 10 minutes). Your experience is important to us, and we’d love to help you find a solution that works better for your needs. Please feel free to reach out to our customer experience team so we can assist you further at 1-800-681-0366. We're happy to help!
Confidence in a tube!!!
I can’t begin to express my gratitude for such a great product. No longer do I have luggage bags under my eyes and drooping skin above which would hinder my eyesight. Once applied, 5 minutes is all it takes and I look refreshed.
I shared the secret with my friends and demonstrated at dinner with one eye “done” and the other without: they were amazed and I converted everyone there, including people at the other tables!
29 September 2025
Unprompted review
Reply from Plexaderm®
Wow! Thank you so much for this amazing feedback! We're truly honored to hear how much of a difference the Plexaderm has made for you. Knowing it helps you feel refreshed and confident in just minutes is exactly why we do what we do.
And we love that you turned dinner into a live demo. What a fantastic way to share the results! It means the world to us that you're spreading the word and helping others discover the Plexaderm too. Thank you again for your support and for being such a passionate advocate!
Why I love Plexaderm
Why I love Plexaderm
First....ordering is easy and prompt. Next...The product is amazing! It really does what it promises. It reduces the circles under my eyes almost immediately! I've been using Plexaderm for almost 3 years.
Finally...I love the packaging. The tube is so much easier to use. I also like the discounts offered by your website when it's time to re-order.
29 September 2025
Unprompted review
Reply from Plexaderm®
Thanks so much for your kind words and continued support over the past 3 years! We're happy to hear that you're loving the Plexaderm and seeing great results. Especially with reducing under-eye circles so quickly. It's also wonderful to know the new tube packaging and reorder discounts have made your experience even better.
We truly appreciate you taking the time to share your feedback, it means a lot to us!
it came out to fast had to replace them…
it came out to fast had to replace them wish it would last longer it only last like 1 to 2 hours i would like it not to discolor myskin i wish it would blend better on the skin i have be using plexadern for over 10 years now i do like it but i think you can make it better and cheeper
2 August 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for your continued support over the years. We truly appreciate your loyalty! We're sorry to hear that your recent experience didn’t meet expectations. The Plexaderm Rapid Reduction Serum is designed to dry clear, and for best results, it's important to apply a thin, even layer and allow it to fully dry (about 10 minutes) before any additional steps.
We understand that performance and pricing matter, and we’re always working to improve our formulas and value. Your feedback is incredibly valuable and will be shared with our product development team. If you’d like help troubleshooting your application process or have any questions, feel free to reach out to our customer experience team at 1-800-681-0366, we’re here to help!
Love this stuff
Love this stuff, really makes under my eyes smooth and more youthful
7 May 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for your kind words! We’re glad to hear that you’re seeing such great results. Smoother, more youthful skin is exactly what we aim for. We truly appreciate your support and love having you as part of our community!
Satisfied Customer!
Great products! Great services! Great results! I am and will be a long term satisfied Customer!
Thank you very much!
29 September 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for your kind words and continued support! We’re glad to hear that you’re happy with our products, services, and results. It truly means a lot to have loyal customers like you. Thanks for taking the time to leave a review. We look forward to serving you for many years to come!
I use it every day
I use it every day. It works great as advertised.
29 September 2025
Unprompted review
Reply from Plexaderm®
Thanks for taking the time to leave a review. We're glad to hear you've been using Plexaderm every day and it's working just like we advertise! Thanks for being part of our Plexaderm family!
THIS PRODUCT DOES NOT WORK!
This product did not work for myself and my friends!! DO NOT BE FOOLED BY THE TV ADVERTISEMENTS! It was very expensive for a small tube and I found it a waste of money. We followed the directions and it did not reduce the look of bags under the eye at all for all of us that used this product more than one time. We are all disappointed and I feel that a refund is in order due to a product that does not work!!
27 September 2025
Unprompted review
Reply from Plexaderm®
We’re truly sorry to hear that the Plexaderm didn’t meet you and your friend's expectations. We understand how frustrating it can be when a product doesn’t deliver the results you were hoping for. Especially after following the instructions carefully.
Customer satisfaction is very important to us, and we want to make things right. Please note that we offer a 30 day money back guarantee for situations like this. If you’re within that window, we’d be happy to go over the refund process with you. Please call our customer experience team at 1-800-681-0366 so we can assist you further. Thank you all for giving Plexaderm a try, and we appreciate your honest feedback.
Sent completely wrong items in June
Sent completely wrong items in June , now September have 20 odd emails from them offering various discounts to keep , all I want to do is return PLEASE AVOID THIS COMPANY
7 September 2025
Unprompted review
Reply from Plexaderm®
Thanks so much for your feedback. We are terribly sorry to learn about your experience. We are happy to look further into this for you, however, we need more information to investigate the matter. Please reach out to us at 1-800-681-0366 for further assistance. We look forward to hearing from you!
Have used Plexaderm for a few years …
Have used Plexaderm for a few years and it has been great even for a 78 year old
However last tube always leaves a film
1 July 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for being a loyal customer and for taking the time to share your experience. We’re glad to hear Plexaderm has served you well over the years, especially knowing it’s made a positive difference for you!
We’re sorry to hear that your most recent tube isn’t performing as expected and is leaving a film. That’s definitely not the experience we want you to have. Occasionally, slight variations can occur due to changes in manufacturing batches or storage conditions, and we’d love to look into this further for you. Please reach out to our customer care team at 1-800-681-0366 so we can gather a bit more information and work to make this right. We truly value your feedback and your continued support.
This product USED to be amazing and did…
This product USED to be amazing and did everything it said it would do on the TV ad. Then they changed the packaging to its current large tube from the little individual tubes and for whatever reason apparently changed the formula as well.
Before, it was thicker and felt tacky. You could actually feel as well as see the tightening effect, which would last all day. A true miracle product. Now it's thin and watery and no longer feels tacky. Wost of all, it does nothing.
I wonder - why did they change it when they had the perfect product before? It was expensive but well worth every penny. Now it's just another junk product that doesn’t deliver on its promises.
1 July 2025
Unprompted review
Reply from Plexaderm®
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your recent experience with the Plexaderm hasn’t lived up to your expectations or matched the performance you previously enjoyed.
We understand how frustrating it can be when a product you once relied on seems to have changed. Your comments regarding the packaging and formulation have been noted, and we want to assure you that we take this kind of feedback seriously. While we have made updates to packaging, the ingredients remain the same.
We’d love the opportunity to better understand your experience and see how we can make things right. Please feel free to reach out to our customer service team at 1-800-681-0366 so we can assist you directly. We appreciate your past loyalty and hope to regain your trust.
baggy under my eyes
the product is amazing I suffer from baggy eyes and im tried of telling people that im not tried.With your product im more confident in my appearance. Thank you
20 July 2024
Unprompted review
Reply from Plexaderm®
Thank you so much for sharing your experience! We’re truly glad to hear that the Plexaderm has made a positive difference for you. It’s wonderful to know that you’re feeling more confident and no longer having to explain away tired eyes. Your kind words mean a lot to us. Thank you for trusting us with your skincare needs!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.