Dreadful customer service. I was told to wait for a response about cancelling a match. I received this response 4 days after the match was supposed to happen and then told I could not be refunded!... See more
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Awful. Charges you incorrectly, no customer service. Literally use any other way to book a padel court and avoid this app. It’s pants
horrible or lets say non existent customer service. signed up for an open match the guys who created the match didnt show up. the app when you try to report through bought says technical error. when y... See more
Had a coach assessment, barely any introduction, and twenty minutes later given a level rating. Unimpressed with the conduct of their approach. I unilaterally lowered my rating by more tha... See more
1.3
Bad
130 reviews
No recent history of asking for reviews
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I have payed and booked a court and there was problem with their system. NO RESPONSE
I have payed and booked a court in Dubai, however, when I checked the paddle court place told me that the booking didn't went through and there was definitely a glitch in the system. Now I have been trying to reach Playtomic in order to complain but mostly to get my money back and since now they still haven't responded. I don't know if I will ever get my money back. But definitely I DON'T recommended them. WORST SERVICE!
1 June 2023
Unprompted review
The really worst customer service
The really worst customer service! I am in Alicante (from Holland) to play padel. The app doesnt work well so I can't make a reservation. My mates can! Now they play with spanish people and I am at the hotel. I try to contact CS for 3 days now but they shut everything down. No contact possible. I AM VERY DISAPPOINTED!
27 March 2023
Unprompted review
Appalling customer service
Appalling customer service. I was charged over £1000 after we closed our account. They refunded some of the money, but not all, and have refused to respond to emails. I have written to the Managing Director who has also failed to reply. They have no complaints procedures. They just take your money and do not provide a service.
17 March 2023
Unprompted review
THIS IS NOT A SERIOUS COMPANY, LEAVE IT
THIS IS NOT A SERIOUS COMPANY DONT WASTE YOUR TIME WITH THIS GUYS
THE WAY THEY MANAGE YOUR LEVEL, SCORES AND YOUR ACHIEVEMENTS IS TOTALLY UNFAIR AND UNEQUAL, A JOKE
FIND ANOTHER APPLICATION, BETTER WAY TO USE YOUR TIME AND EFFORTS
26 February 2023
Unprompted review
The worst customer service
The worst experience ever. The company takes 10% of the reservation cost as a fee but they don't provide any customer service. I can't log in to the app because I don't receive an SMS. I notified the support team about that issue but it seems they don't care.
26 October 2022
Unprompted review
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