Weaponised incompetence.
Platinum Property Management Group took over the management of the property I was renting about a month into my lease, and their handling of my bond refund process since moving out has been … woeful.
I sent them photos from the previous real estate agent’s exit report—clear proof that the wall marks they’re disputing existed prior to my tenancy. Email with attachments was sent on 19 December, but that was over a month ago and I’m still waiting for a reply.
I’ve made numerous phone calls to follow up. They act polite, say the relevant person will call me back that same day, but I never receive a call. The fact that Maria handled the property and Marie handles the bond release doesn’t help matters—it took me a while to figure out who was who, but it seems like the person taking my calls at the office is still yet to figure it out 😂 I’ve been put through to the wrong person multiple times.
I’m reassured by the fact that bond is with the RTA and I’m confident I’ll get it back, it’s just sad and disappointing that communication, timeliness and professionalism have to go out the window because the reality of the situation (being that the marks were likely caused by the previous tenant whose bond is presumably released) is not ideal for them.
Marie (or anybody!) please call me back so we can sort it out instead of drag it out 🙏🏻
Travis Blake (previous tenant of 43 Doverton Drive)