Platincasino Reviews 

There is no ‘chat’, you just stay in position 2 forever, there is no support either they just ignore you when you email them.. stay well away from this casino!!! i should have read the reviews first.

1 star is generous for this appalling on-line casino. It is without doubt the worst casino I have ever had the misfortune to play with. I use many casinos and nothing is perfect but this casino has so many flaws it’s hard to know where to begin. Maybe the biggest issue is their deposit and withdrawal policy. They will happily accept your deposit (of any amount) without question or validation. However to withdraw funds (no matter how small), you have to upload documentation (in a very specific format - not the usual), to your on-line account (not via email), and not 1 piece of ID bit 3 including a picture of your debit or credit card (believe it or not). This is all under the guise of “customer care” which is absolute rubbish. I cannot stress enough how shockingly bad this casino is. You should avoid at all costs. There is so much better out there with true “customer care” and far, far better policies to allow you to play the games you are there to play instead of faffing about with excessive and intrusive identification and validation procedures.

I deposited cash but did not wager all of it and wanted to withdraw my funds and was told you cannot withdraw your own cash funds you deposit unless you wager it X1 times. This is clearly in breach of gambling commsion terms and conditions and this is not made clear when you are depositing funds into the account.

They are refusing to release my own funds until I wager with them, stating that this is to combat anti money laundering, despite the funds being deposited and released to the same account. They cannot give me any explanation of how this has anything to do with money laundering and how wagering X1 times will combat this.

I have written a complaint to IBAS. Just putting this out there for everyone to be aware

the most normal and fair casino, it does not withdraw money instantly, but if you play at night in the morning, you have money in your account! several times managed to withdraw 100 euros from free bonuses purchased for points, it was even possible to win x75 wager! The only negative is the support service, it is more difficult to get into the chat than to get a visit to the president, everything else is in perfect order, I recommend this casino, and I see that it plays like a casino, sometimes you win sometimes you lose it is normal, but as in other casinos, it gives only when you make a deposit then everything is at 0

I put in at least a 1000 and I know you don't expect a return. But playing same game and maybe two others the highest win you will get it around 24 pound. At least other casino will actually let you win. A few people I know who have been on this site say the same thing take money never allow a win back. There are much better sites than thia

initially I waited 1 hr for someone from support to speak to me however they told me that they were experiencing big queues.

they helped with my withdrawal and it was processed within 24 hrs.

Will definitely play again.

When I first joined I deposited £20 and got £50 bonus and some spins and sent verification documents away before I even started playing they were verified the next day I ended up losing the bonus and £20 so deposited another £20 and won £200 on reactoonz withdrawn it everything was fine no problems was in my account a couple hours later and customer support agent Tim was very helpful and very friendly so all round good casino 5 stars from me

AWFUL AWFUL AWFUL customer service, I have been waiting 2 weeks for my money they asked me to verify to which I have sent multiple times and no one responds to my emails. I have raised a formal complaint and not got a response. I am having to go to IBAS OR UKGC just to get my money back. DO NOT USE THIS CASINO THEY ARE THEIFS

I played twice, the first time I withdraw £50, the second time, however, I won £2200 with a £100 deposit.
On my second withdrawer, I got an email for income and identity verification. The process wasn't as smooth as expected. I only give 4 stars because I should have been asked for verification on my first withdrawer.
However, the whole process took about 2 days, after my documents were approved my winnings were in my bank account within 5 hours.

Submitted 3 withdrawals last night woke this morning to one in my bank and the other two had been cancelled! So seeing this I went on to live chat to inquire for them to be rude and zero help whatsoever apparently it was a fault and they are checking this which is now been 12 hours may I add!!

I’ve checked the banking page and apparently the process time on withdrawals are instant yet I’ve had mine pending for 12 hours so little false advertising there!!

Biggest issue is the attitude of the customer service they are no help and rather rude!

First and last experience on the site I wouldn’t join if I was looking for a casino!

I recently joined through a link which offers 100% match up to £100. When I’ve gone on the site the offer isn’t there when asking about it these are what am told...

Hi Jade,

We have been in contact with our bonus department.

Please be informed that you are not eligible for that bonus.

There was no reason at all just told I wasn’t eligible so I replied asking why and this is the sites response....

Hi Jade,

This was a bonus from one of our affiliates.

You had already signed up via another affiliate, so you could not receive this bonus.

Best regards,

Tim - PlatinCasino Support

Again I’ve not signed up for the welcome bonus I signed up for the offer they cannot now offer me why offer something then not give it.

I’ve decided to ask them to close the account especially after reading all the reviews on here. Stay away people hard getting the bonuses and hard being paid from what I’ve read

I won a lot! € I am so excited to get the payout, I’m just waiting for the platincasino to approve the documents for the identity of mine 👍🏻👍🏻👍🏻

i have joined this site over a week ago. They took my money no problem and I can still deposit now but cannot play games or withdraw. I thought this was bad but accepted this. I had to send documents which was accepted and I still could not withdraw. At this point I thought I would ask on live chat and explain the matter. The person I spoke to said he had to forward it to the relevant department and I would hear from them. When I asked when there is no answer, so I pointed out what is the point in live chat if they cannot answer me. Anyway am now going to have to log back on every day and chat everyday to see wether or not I can withdraw my money as I have not been told a time frame. I am disgusted they can take your money ask for ID and you can comply but when you ask one thing of them being when will I get my account sorted they cannot answer. I am a member of other casinos and if I ever have a problem if it cannot be solved there and then am told 24hours or a time frame. I will edit this post whennits sorted and say how long it took at the minute am very disappointed with what I have seen. I cannot say the casinos games are better or worse than any other site as I believe that you can win or lose on any site. But the customer service and answers I have been given is very poor!

Since this happening I’ve managed to be told my money would be coming I got sent this in an email.

Hello,

Please be kindly informed that your block for withdrawals has been removed.

Before your document request was fulfilled your pending withdrawal was 178 GBP.

Would you like to initiate a withdrawal of that 178 GBP, or would you rather cancel it?

In case you decide to cancel the previous withdrawal, you confirm that you are solely and fully responsible for the cancellation of the withdrawal of 178 GBP.

Best regards,

Tim - PlatinCasino Support

To which I tried to withdraw again and still had no success in doing so again I had to email them again they got back to me this time saying this....

Hi Barry,

Thank you for contacting us.

Please attempt at making another withdrawal request as you had some open freespins rounds I have gone ahead and canceled.

Best regards,

Johannes - Platincasino Customer Support

At this point I’ve provided them with both side of my driving licence and bank card and a bank statement and been told am able to withdraw I thought the process was long and drawn out but accepted it... anyway a few days past I’ve still not got my money so sure enough I go to emails to read this.....

Dear player,

Please upload following documents on your account for us to be able to verify your account.
Please note that we do not accept scanned documents. All documents have to show all four corners.
​
ID next to face
We need you to hold the ID close to your face and take a photo. The photo has to show your face as well as the text on the ID clearly.

If you have any questions, please contact our Customer Support team.

Best regards,
The Authorization Team
Viral Interactive

They have not said what they cannot verify as a few days before everything was accepted and was told I could withdraw my funds now there wanting this. Again I can accept this but why wait to ask me for this it’s just a con so they can keep peoples money for as long as possible and is badly run. If they had paid up straight away and not messed around I wouldn’t of written a bad review but I’ve noting good to write. I would stay well clear of the site unless you can accept being messed about for all documents am not even sure if this will be the end of it yet. I will finish this post off when they finally sort things out but it’s gone on for weeks and weeks. I put £130 in and cashed out for £178 can’t imagine what would of happened if it would of been more.

could well be my new favourite casino,joined yesterday and made a small deposit,hit a load of bonuses really quickly and made a sizeable withdrawal which was paid into my account about 2 hours later,excellent

another scam casino that dont pay any money while playing and its not even fun