I wanted to pay two months rent to go on vacation and now I have spent my july 4th weekend responding to these guys and their questions. I am not sure why they want to know my reasons and specifics b... See more
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An absolute garbage “service”. I just wanted to pay my property tax bill and they asked bunch of security questions making me feel like am i a criminal of some sort. What a GARBAGE!!!
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the ot... See more
Company replied
I am using over 2 years Plastiq to pay china vendors with wire payments, very good experience, I only have twice problems with individual payments both were handled and completed with their support... See more
Company details
Written by the company
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward. Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
Contact info
360 9th St., 94103, San Francisco, United States
- support@plastiq.com
- www.plastiq.com
1.9
Poor
960 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 24 hours
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Still clunky to use and navigate…
Still clunky to use and navigate through the payment process. Doesn't link well with my accounts
30 April 2022
Slower than the Pony Express and no customer service.
It is unbelievable how slow the wire transfers are. Whereas a bank will do a wire transfer in hours, I've been waiting over three days, when it was guaranteed for one business day. It's almost end of day by the absolute last day they said it would be and I don't even have an update. The worst part is there is no number to call (there is but it is not monitored and it just says to go to the site) and no human on live chat (it just directs you to the FAQ). There is an email but there is no guarantee they will read it or respond to it, and even if they did, it's just as slow. When I'm transferring money for a deadline, I want to talk to someone, GODDAMNIT. I've now missed the deadline on buying my property for Friday and have to wait til Monday which means lots of fees I will have to eat and it makes me look extremely bad to the real estate company.
I would never use Plastiq again if you paid me.
30 April 2022
Unprompted review
I have used Plastiq to pay for my…CRA Taxes
I have used Plastiq to pay for my Revenue Canada Taxes for many years, always on time and reliable
I highly recommend Plastiq
29 April 2022
Money came out of my account two days…
Money came out of my account two days ago but the business is still waiting to receive it. For the percentage they charge they should be on top of it so I would not be charged a late fee.
29 April 2022
I appreciate the convenience of having…
I appreciate the convenience of having rhis option to pay taxes by credit card. It is quick and easy and the only painful part is having to pay taxes!
29 April 2022
CRA PAYMENT ON TIME AND RECEIVED
CRA PAYMENT ON TIME AND RECEIVED GOOD JOB
Now cut your rates
28 April 2022
Great way to pay bill that can't be…
Great way to pay bill that can't be paid with a credit card!! No issues and promt payment!!
27 April 2022
Excellent Service and faster than…
Excellent Service and faster than announced. I will use them again.
27 April 2022
I was billed twice for the same payment
26 April 2022
Reply from Plastiq
Hi Mark, we are sorry to hear about your experience and appreciate your feedback. Our customer support team has been able to locate your case ................. Please feel free to reach out to us directly if you need any further assistance: support@plastiq.com. Sincerely the Plastiq Support Team
The amount is too high
25 April 2022
Reply from Plastiq
Hi Gabriela, we appreciate your feedback! Your insights will be passed along to our product team so we can continue to improve the Plastiq experience for everyone. Please feel free to contact us via Live Chat or via email support@plastiq.com if you're ever experiencing difficulty with your Plastiq Account. Sincerely the Plastiq Support Team
easy to use
easy to use, was very helpful in using credit card transaction to pay loans that only accept bank accounts
24 April 2022
This is my first time using your site…
This is my first time using your site after a year. The interface is simple and clean but I couldn’t figure out what to do until I clicked around the front page and get familiar with it myself.
24 April 2022
NOT HAPPY
At this moment not very happy with Plastiq. I have tried to reach out several times regarding my payroll and all I get is a generic email. NOT very customer service. The previous month my company missed out on credit card rewards do to a very Lame (for lack of another word) excuse that it was the credit card company's fault. Regardless, again I reached out and all I got was a generic email. It would be GREAT to actually reach out and speak to a human and not get a generic email. So NO, I am not happy with Plastiq.
24 April 2022
Reply from Plastiq
Hi Gloria, we are sorry to hear about your experience and appreciate your feedback.................. Please feel free to reach out to us directly if you need any further assistance: support@plastiq.com. Sincerely the Plastiq Support Team
It worked ok though the charge to use…
It worked ok though the charge to use is steep and so i don't think it was the best solution for me but I had no choice other then to use it.
23 April 2022
Amazing service and team support!
23 April 2022
why do I even need plastiq
why do I even need plastiq? why am I being asked to pay the middleman an extra fee when I just want to pay my tuition?
22 April 2022
I love the flexibility this gives me.
22 April 2022
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