Planet Home Improvements Reviews 

Brilliant service and quality product.

Dianne

Contacted Planet in August '25, and had a quote. Kevin was incredibly knowledgeable, experienced, and patient with my several versions (with and without doors, different options for a french door). Called his superior to also check whether we could specify no trickle vents in our circumstances. Also had a quote from a different, national company, who were several £k cheaper, but were incredibly pushy, whereas Kevin was just the right combination of keeping in touch but not too pushy.

Didn't get to actually buying until January. Purchase was smooth, and process clear. Survey for pulse test (airtightness) arranged easily, and fitting date confirmed for approx 6 weeks from purchase. This was reconfirmed 2 and 1 week prior.

Fitting was easy, clean, tidy and quick - quoted 3 days and done in 2. All windows and doors are as specified and incredibly minimal damage to paintwork.

Only slight gripe is that Planet play on their local, experienced team, but appear to have now a partnership or buyout by CO Home Improvements - I was surprised that this was the payment account, as I was not aware of this.

I have had ongoing problems with the Installation of my front door, carried out by the old Planet company, several years ago.
New planet rectified these quickly and efficiently after years of hassle and ongoing remedial visits.

We are very pleased with the new roof on our large conservatory which has transformed an almost unusable space into a comfortable room. The project, which included a redesigned shape, effective insulation and improved electrics was completed pretty seamlessly by a team of tradespeople. A minor hitch over replastering was addressed with apologies. We were particularly impressed by the quality of the workmanship and the end result is even better than we had hoped.

We have now had all our windows and our balcony doors replaced by Planet. From the initial appraisal to the completed fittings, we cannot praise Planet enough. Very professional throughout . Thank you.😊

This is the 2nd time I have used Planet, kendal. It was great that the same salesman has dealt with me both times as I find him very pleasant and easy to chat too. He puts no pressure on you which i appreciate. New windows were ordered and communication was clear and detailed. Measuring up was fast and efficient, date set for installation. Unfortunately the first installation team that came to the house were incredibly messy and I was very disappointed with the first stage. I received no communication from the 'installation manager' when i tried to contact them. Fortunately that team never returned and I have to say that the next team that came were completely different, very professional and I was pleased with their workmanship and finish which is why I have still scored a 5 star review.
My house is now cosy and warm , thank you.

Helpful and efficiently dealt with our enquiry.
The engineer was prompt and thorough.

We used Planet for the windows and doors in our renovation and extension project. They were very helpful and supplied product in batches as we were ready for them, which other potential suppliers had not been able to do. We have had a couple of issues since we moved in but these have been resolved quickly and efficiently by Planet. No fuss. Came when they said they would and problem solved. I am very glad we chose Planet and would definitely recommend them.

One year after fitting new windows one of the trickle vents broke. I reported it to Planet who promptly sent a technician out and replaced the faulty part. Good communication and after sales service.

When a stray cat moved in with us we soon tired of letting him in and out so decided to replace a tired looking door with a new double glazed one, as well as fitting a cat flap. Someone from this Kendal glazing Company visited us to assess and discuss the best door and also the fitting of a Microchipped type of cat flap.
The fitter arrived on the appointed day and time and installed the new door. The result is perfect - the new door is lovely and the cat flap superbly fitted. The old door and all the packaging was removed. The fitter was lovely and would make a great cat owner! Oscar the cat is also very happy with his new independence and regularly brings us some breakfast. An all round success.

Its hard to know where to begin with the appalling experience we have had. Will cover the main points for the purpose of warning those thinking of using Planet South Lakes.

The first point to note is that Planet isn't actually Planet anymore. As we discovered, they have been bought out by Clearview and chose to keep the name. Presuming this is because of the positive reputation Planet had - please be aware this is NOT the same company anymore.

Had our conservatory roof changed to a warm roof. This was done during the worst weather and the property was left overnight with not one attempt at any protection. Long story short this caused significant water damage to the walls, floor, electrics and Internet. Needed taking back to brick. Our project manager left and when we finally got hold of our new one he said they wouldnt cover repair of floor. Took legal advise and had to write to them to explain their responsibilities under the LAW to get the damage repaired. I wont go into all the details as you'd be here all day listening to the dire experience but will cover the main points.

- Communication is awful. Good luck trying to get hold of your project manager who will be based elsewhere (ours was Manchester - 2 hours from where we live). They also leave the company and you are blissfully unaware and trying to ring them for weeks, until you try head office to find out what's going on. Contractors will not turn up when expected (when you've taken time off work) and others will turn up out of the blue when you're at work. Lack of communication applies up the chain of command - requested multiple times to speak to our project managers boss (the Operations Director) but to this day he has never been in contact with us. Was told "he doesn't talk to customers so it'll just be me" (from Project Manager). Reached out to them on socials to try and just speak to someone when Project Manager was AWOL, Marketing Director also failed to ring me when she told me via message she would. You just get passed back to your project manager even though they are part of the problem.

- Quality of work is terrible. What they do is subcontract to another company (in our case Storm based in Whitehaven 1.5hrs away from us) who then find the cheapest possible local guy to come and do the job. No care taken and no pride in works. Won't go into details but just think cowboy builders and you're in the right area.

- Work is painfully slow. What they advertise as "5 day roof change from start to finish" took us 18 weeks and we did so much chasing ourselves. Had a half repaired room for Christmas. Dont worry though, they are super fast at getting in touch with you when they want paying!

I hand on heart, need to warn anyone thinking about using Planet to seriously reconsider. The stress and worry we have endured has been beyond what we ever thought would happen and we deeply regret using the company. The financial worry was also put on us over Christmas when they refused to repair the damage and we had to fight tooth and nail to just get the room put back to normal after they left the room open to torrential weather. I never, ever want to come across this company again so take heed!

Great service. Two doors and a window installed. From the initial consultation to fitting was smooth service. Good quality materials and good service. Will definitely use Planet again.

I was impressed by all personnel and the way they responded from the initial visit, through communication with the office staff to the fitter.
All were polite respectful and efficient. I was kept up to date with the progress of tge project and I am very pleased with the work done.

Great response from the customer service team. We had a problem with the rainwater down pipe of the new extension coming apart in strong winds. Contacted the service team , sent in a few pictures to show the problem and within an hour they had arranged an appointment for the following week. Fitter attended and added some more pipe clips. All sorted, good service.

Two window catches replaced under guarantee with no fuss

First the positive, the guy came out and measured up, very professional and the receptionist ladies have been very helpful.
But that's as far as it goes:
First instalation didn't arrive as the door was sent to the wrong warehouse, several call later and it was arranged for the next Friday.
Second instalation same story, except this time after a bit of investigation it turns out the door that was made, that was STILL in the wrong warehouse, was also the wrong door. After several calls nobody could get back to let me know what was happening.
Monday rolls round and still nothing
First call I was promised a call back, nothing
Second call I was promised a call back, nothing.
Third call and eventually spoke to a manager who promised me a call back, which eventually arrived 10 mins before they shut.
Multiple apologies offers to rush the door.
As if I am going to trust a rush job when they can't do a normal speed job.
Refund demanded. Business taken else where.
If only somebody had rung me back without me having to make 10+ calls first

We had a new kitchen door fitted by Planet Windows
We chose them because we have had a new front door installed and a new bay window in the past, and as we were very pleased with all the work done that’s why we went back to them
We developed a fault with the kitchen door lock rang up & was assigned someone who came at the time arranged and adjusted things perfectly
Definitely would recommend Planet Windows

This our second time using planet ,would highly recommend them .very polite and professional. The fitter was excellent

Phone calls are answered quickly and pleasantly, everyone was efficient and pleasant. The work was to a high standard and I felt comfortable with all who came to my home

The fitted door is very good and far better than doors we have had fitted in previous properties.It looks great and feels as if it’s built to last just as the Planet people said it would be and not to forget that all the staff that we met were first class.