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Planet Cruise Reviews 

12,181
•
TrustScore 5 out of 5

4.8

Cruise Agency
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Review summary

Created with AI, based on recent reviews

Looking at 978 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are exceptionally helpful, polite, and knowledgeable when organizing custom holiday trips and accommodations. Customers also deeply appreciate the remarkably smooth booking process, professional personal guidance, and surprisingly reasonable prices offered throughout. Many travelers highlight that representatives go above and beyond to ensure every detail is properly handled. Some reviewers were not happy with response times, experiencing frustrating communication delays regarding their upcoming holiday bookings. Consumers noted severe difficulties reaching support agents on the phone and exceptionally long waits for email replies.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Booking process

Clients share positive opinions on booking process, frequently praising the helpful and knowledgeable staff... See more

Service

People report positive experiences with service, frequently praising staff members for their extensive... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, friendly, and... See more

Price

Consumers find satisfaction with the pricing, frequently highlighting competitive rates, helpful price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Angela was amazing! Informative & super helpful when I was unsure what to choose ie deck, cabin, etc. Able to answer all my questions. I never felt rushed. Great price too. I will definitely use Pla... See more

Rated 5 out of 5 stars

I had a wonderful experience with Samantha at Planet Cruise. She was very helpful and went above and beyond to help me with my cruise, hotels and transfers. She made everything easy and stress-free,... See more

Rated 5 out of 5 stars

We used the online search to narrow down our choice, then booked our bespoke fly / stay / cruise holiday with Janet, who could not have been more helpful and knowledgeable, and guided us to a great... See more

Rated 5 out of 5 stars

Glen was very helpful completing our booking as we had not received a security code from our bank. He went through the whole booking again & also linked it to another booking for us. He was very poli... See more

Company details

  1. Cruise Agency

About Planet Cruise

Written by the company

Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Planet Cruise is financially secure and is ABTA and ATOL protected. 



Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also find answers to many questions on our online Help Centre.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(12,181)

957 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Cruise Specialists

I booked a cruise with Planet Cruise and the Sales person was very helpful and completely understood my requirements a very pleasant experience I will always use the company for all my future cruises

30 August 2026
Rated 2 out of 5 stars

I have not had a reply to my emails…

I have not had a reply to my emails which asked for confirmation of booking and a form to confirm Elite status with Celebrity Cruises. It is almost impossible to speak to an agent on the phone as the time spent hanging on is unreasonable. There has been no effort to answer my emails or deal with the query.

23 August 2026
Planet Cruise logo

Reply from Planet Cruise

Thank you for your feedback. 

We are very sorry to hear that you had trouble reaching us.
We have tried to contact you but unfortunately missed you. 

Please be assured that our agent has contacted Celebrity Cruises and emailed you regarding your concern. 
Should you need anything else, please do not hesitate to contact us. 

We wish you all the best and thank you for your patience.

Kind regards 
Customer Experience Team

Rated 3 out of 5 stars

The online booking process is fairly…

The online booking process is fairly good but it does need an upgrade to allow requests to be added at the time of booking preventing calls to a busy call centre.
A field to input Defence or Blue light card details for additional OBS would prevent calls or chats to the busy call centre which would save everyone a lot of wasted time!

29 August 2026
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Reply from Planet Cruise

Thank you for sharing your feedback with us.

We are always looking for ways to improve our online booking process and make it as easy as possible for you to manage your holiday. 
Adding special requests and Defence or Blue Light Card details directly when booking is a great suggestion. 

We completely agree that this would save valuable time and streamline the experience without the need to get in touch via phone or Live Chat in My Booking.
I have passed your thoughts on to the relevant team to review as we continue working on upgrades to our website.

Kind regards,
Customer Experience Team

Rated 5 out of 5 stars

A grateful thank you to lynn…

A grateful thank you to lynn threadkellbrown who phoned me re a pre booking of a cruise before they went on general sale the pre booking did not appear to go though and lynn was going to investigate she then priced matched for me really nice to get personal service after a live web chat greatly appreciate the human touch

21 August 2026

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