Planetcruise/it Reviews 556

Interlocutrice accomodante e precisa capace di coinvolgerti....ottima commerciale

Cancelled cruise/stay still waiting for refund although TUI have confirmed they paid back refund to planet cruise/iglu been waiting 200 days despite numerous emails and phone calls get same generic email back saying they are looking in to it.
Emailed CEO no reply will now have to go through small claims court report to ABTA also member of group of hundreds of people trying to get refunds from them.
Avoid this company!!

Do not give this company your hard earned money!
So just got off the phone from Princess Cruise to confirm that as we thought they never received the payment we made to Planet Cruise in March! Our cruise was cancelled about 6 weeks later and here we are 145 days on and Planet Cruise still have our £10K! Promised we’d have it in 90 days then 120 days, still waiting. Stopped ringing because I feel for the staff being forced to lie to me and tell me they are processing refunds in order! I know that is not the case. Be patient I’m told! I think I’ve been patient enough!!!

STILL waiting for a refund from Planet…

STILL waiting for a refund from Planet Cruise who are part of Iglu. Its well over the original 60 days and well over the 90 days that they promised by email to pay the money back. Various emails appear but no refund.

I made my first phone call to you ten days ago and an operator assured me 'ever so nicely' that they did have the money back from Marella Cruises and I was due a refund in a 'few days'. Still nothing has arrived in my bank account.

After joining the Iglu Refund Action Group on Facebook I have now had to write a poor review and will be emailing my MP Rachel Hopkins of South Luton for help in this matter.

I do have the option of revoking Section 75 with my credit card but hoping that Iglu will see sense and refund me immediately before it costs them even more money. My final option will be to bring a small claims court action with costs.

Come on Iglu - do the right thing. You couldn't wait to get the deposit off me when I booked.

If you want your business to continue treat your customers with some respect otherwise they won't be your customers in the future.

OMG 90 Days NO REFUND
Day 90 the promised deadline for refund and can anyone guess ? We booked a cruise 25/1/20 to travel for 20+ nights it was cancelled on 16/3/20.
On 4/4/20 I explained I’d not be rebooking due to my concerns about further outbreaks of covid 19 still email after email pushing us to rebook , I emailed on the 4/4/20 and i phoned Planetcruise on 7/4/20 to request a refund a member of the team at Planetcruise emailed me on 8/4/20 stating “ you called yesterday re a refund “ which clearly shows my intent was a refund . Numerous e mails later I’m still requesting a refund , on the 17/6/20 I received an email “ we’re looking into your refund “ my wife phoned to speak to Planetcruise about the further delay the team member stated “ what refund “ at this point as you can see Planetcruise no longer comment on posts , haven’t responded to e mails , returned phone calls . I’ve apparently been hande over to a manager as I requested their complaints policy , a representative of Iglucruising contacted me requesting confirmation of bank details to speed up payment yet nothing . The Planetcruise and Iglucruise representatives no longer respond to e mails you can expect no help when this is how customers are treated this way . YOU decide to book a Planetcruise cruise or an Iglucruise and if it goes wrong 90 days later and you’re still waiting while they profit from using our money to fund their business. THIS IS immoral !!! PLEASE ask when booking for a guarantee of when you’ll get your money back or be wise JUST DONT BOOK !!!!

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Michelangelo cruises

Personale preparato e disponibile. Servizi efficiente e puntuale.

amazing website, amazing cruises prices!