Placesleisure Reviews 

1,445
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the clean environments, knowledgeable instructors, and well-equipped facilities available for daily fitness routines and relaxing swimming activities. Many visitors deeply enjoy the welcoming atmosphere provided by the team and find the fitness classes to be exceptionally engaging and supportive. However, some reviewers were not happy with ongoing maintenance challenges that frequently left gym equipment broken, pools out of commission, or facilities closed for extended periods. Some people also felt that front desk interactions could be frustrating due to unhelpful staff attitudes and occasional overcrowding in the swimming lanes.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from unhelpful service to welcoming... See more

Facilities

Customers had ambiguous experiences with facilities, ranging from praise to severe criticism. While many... See more

Location

Clients share ambiguous opinions on location, as experiences vary significantly across different sites. While... See more

Quality

Reviewers share mixed feedback about quality, with some highlighting highly skilled instructors, a great... See more

Service

People report mixed experiences with service, pointing to long wait times, poor communication, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had an incident when taking my little girl swimming and a member of staff, Dave Matthews I believe (reception staff, tall, Curtain styled hair and between 20 and 30 years of age) spoke to me, in fro... See more

Company replied

Rated 3 out of 5 stars

Pool was reduced length due to a technical problem, but no notice to that effect or an apology for any inconvenience. This sort of thing happens too frequently. Illustrates a lack of care for the me... See more

Company replied

Rated 3 out of 5 stars

Too many kids and the parking is awful, paying £50 a month to not be able to park because people are coming in to use costa is ridiculous, there needs to be parking for members and parking for people... See more

Company replied

Rated 3 out of 5 stars

Whoever Manages the Fairfield Site at Dartford needs removing. It is quite obvious by so many un-helpful, miserable Staff that there are internal Issues going on. Also, despite receiving 3 confirmatio... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

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3.3

All reviews

(1,445)

675 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very worried about going to a…

I was very worried about going to a swimming pool leisure centre. This centre is a high-quality staff were polite and made me very welcome. I am a 68 years of age with disabilities and they helped tremendously and satisfied me to join spent three hours there and was happy and felt good when I come away recommend them to anyone and I don’t live too far away. I did not know about this centre.

26 February 2026
Unprompted review
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Reply from Placesleisure

Hi Eddie, thank you for your review and lovely feedback, it's great to hear you've had such a positive experience and your nerves were put at ease. Happy swimming! Best wishes Vicky

Rated 3 out of 5 stars

Nice Gym Shame about the Sauna

Pros
Lovely gym. Great range of equipment in the main since they did a refurb. More equipment now, so less waiting for it. Staff are wonderful, helpful and encouraging. Other members are nice and non-judgy.
Cons
The sauna ,and steam room are often too cold. At least once or twice a week. This seems to stem from either them not being turned on promptly in the morning, or because they are turned off in the middle of the day, and then take a while to get up to temp again. Given that there are no other saunas and steam rooms in the area I would expect better. In their inate wisdom Wiltshire Council closeds lots of steam and sauna facilitties, leading to even more isssues. Membership cost has also risen this year, so I would expect better service.
No padlock lockers available in the swim area changing rooms.
No single sex changing rooms for swimming unless group change is available.
No EGym equipment after the refurbishment. I've used this at other Places Leisure sites and I am disappointed it is not here.
Overall
I still chose to join this leisure centre for another year. I did look at Norton Park Hotel, same cost, nicer experience, but their gym is tiny, so this one won for that reason only.

24 February 2026
Unprompted review
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Reply from Placesleisure

Hi Emma, Thank you for sharing your feedback, I am very sorry to hear this. If you could email enquiries@placesleisure.org with the centre this would relate too I can pass this on to the general manager. Thanks, Nikki

Rated 5 out of 5 stars

Always a pleasure to attend Blyth…

Always a pleasure to attend Blyth Placesleisure.
Great staff who are all knowledgeable. It's a clean well-equipped Centre.

24 February 2026
Unprompted review
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Reply from Placesleisure

Hi Jen, Thank you for 5* feedback. I will ensure this is passed on to the centre. Thanks, Nikki.

Rated 1 out of 5 stars

Dirty enviroment

Dirty enviroment, bordering on disgusting in places (Sauna is dirty, softplace is dusty and dirty)

23 February 2026
Unprompted review
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Reply from Placesleisure

Hi Mike, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the center this is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Great gym

Great gym, spacious and plenty of equipment

22 February 2026
Unprompted review
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Reply from Placesleisure

Hi Heather, thank you for your positive review we appreciate the 5 stars and lovely feedback. Best wishes Vicky

Rated 1 out of 5 stars

Evry time i go the pool is occupied for…

Evry time i go the pool is occupied for some activities. Things like that really puts you off swimming.

21 February 2026
Unprompted review
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Reply from Placesleisure

Hi Fadia, thank you for your review and feedback could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Great Customer service

Lovely pool and gym facilities at Bulmersh Leisure Centre. Staff are friendly and helpful. Especially Owen who was great, encouraging me on my return to regular exercise.

21 February 2026
Unprompted review
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Reply from Placesleisure

Hi Peter, thank you for your lovely review and feedback it's great to hear such positive feedback, we'll be sure to share this with the centre manager. Best wishes Vicky

Rated 3 out of 5 stars

Teaching pool has been closed for…

Teaching pool has been closed for months - to say that you're aware of and dealing with it is not good enough.

18 December 2025
Unprompted review
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Reply from Placesleisure

Hi, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Brilliant with children with additional needs

My son had adhd and gets very excited the staff treat him fairly and are very understanding also my niece had lessons and loves them and has been showing us her improvement

20 February 2026
Unprompted review
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Reply from Placesleisure

Hi Dawn, thank you for your review and positive feedback it's greatly appreciated. Best wishes Vicky

Rated 5 out of 5 stars

The organiser Keith is friendly and…

The organiser Keith is friendly and professional and very welcoming

20 February 2026
Unprompted review
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Reply from Placesleisure

Hi Gillian, thank you for your review and lovely feedback we greatly appreciate it. Best wishes Vicky

Rated 1 out of 5 stars

Nothing works…..ever

Nothing works…..ever! A gym without showers. A pool area with a hot tub out of service, along with the steam room. It’s a shame

19 February 2026
Unprompted review
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Reply from Placesleisure

Hi Nick, thank you for your review we appreciate your feedback could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 3 out of 5 stars

So dissapionted the pool has been out of…

So dissaponted the pool has been out of action for so long and expected to be so for several more months

19 February 2026
Unprompted review
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Reply from Placesleisure

Hi, thank you for your review could you please email enquiries@pfpleisure.org with your feedback and the centre is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Why Change to a non Dementia friendly locker system?

My Swimming Experience was great as always BUT why, why do you recently change the coin locker system, which I have successfully used here and several other places over the past Decades, to a Padlock system that requires customer provision of a Padlock and the memory of its code???.
I work in engineering and have a wise saying 'If it works, dont fix it'

18 February 2026
Unprompted review
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Reply from Placesleisure

Hi Chris, thank you for your review we appreciate your feedback and will certainly share this with the site. Best wishes Vicky

Rated 1 out of 5 stars

I had booked badminton today as I am…

I had booked badminton today as I am member it must be for free for a people you are playing with, I took my kids to play and been asked to pay £2.5 per person who are not members, on my question how they are expecting me to play badminton on my own there were no answer, my advice is if I have to pay for others then maybe membership price must be reduced and badminton not to include

18 February 2026
Unprompted review
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Reply from Placesleisure

Hi, thank you for your review we appreciate your feedback can you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Excellent rec centre

Lovely, clean and well equipped gym etc

18 February 2026
Unprompted review
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Reply from Placesleisure

Hi Michelle, thank you for your review we appreciate the lovely feedback. Best wishes Vicky

Rated 1 out of 5 stars

Not enough equipment available for the…

Not enough equipment available for the amount of members using the gym.

16 February 2026
Unprompted review
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Reply from Placesleisure

Hi Michael, thank you for your review could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Paul Hammond has set up a fitness plan…

Paul Hammond has set up a fitness plan for me following my degenerative knee problems. He is professional, helpful and has taken much time to assist me. He has taken time to explain what he considers to be correct exercises in regard to my condition. I thoroughly recommend him. David Hillier.

16 February 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for your review David. This is great to hear! Thanks for such kind words. We will ensure this is passed on to the management team. Thanks, Emma

Rated 5 out of 5 stars

Had a good day with my grandson

Had a good day with my grandson in the teaching pool.toilets in the same bit ,very handy 😀. Small slide they can go down. But I think a few floats or something should be available for ppl to use.

15 February 2026
Unprompted review
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Reply from Placesleisure

Thanks for the review and feedback Julie. This is appreciated :-) Thanks, Emma

Rated 5 out of 5 stars

Wonderful local facility

Wonderful local facility. Lovely pool for a swim and friendly helpful staff.

13 February 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for those 5 stars Emma and for such a great review! We love to see our customer's enjoying the facilities. Thanks, Emma

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