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Review summary

Created with AI, based on recent reviews

Looking at 515 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major problems with incorrect orders, missing items, long delivery delays, and frustrating technical difficulties when attempting to place food requests through the official website. Furthermore, the overall quality of the food consistently fell short of expectations, with widespread complaints about dry crusts, unappealing taste, and missing ingredients. Some reviewers were happy with the staff, noting that the local employees were welcoming, friendly, and provided great assistance during their visits. A few consumers also mentioned enjoying fresh, hot meals and tasty options when their food orders were finally prepared correctly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a wide range of differing experiences. While... See more

Order

Customers consistently note negative experiences with order, highlighting prolonged delivery delays, missing... See more

Staff

Customers had ambiguous experiences with staff, reflecting a high level of disagreement regarding service... See more

Quality

Clients share negative opinions on quality, consistently highlighting issues like dry, soggy, or burnt crusts... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions ranging from extreme frustration to great... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We ordered a LG. Pan Pizza it was soggy with too much sauce and floppy where you needed a fork. The crust that used to be a PAN pizza must no longer exist because it appears to be Traditional. We were... See more

Rated 2 out of 5 stars

We had a family birthday party for 8 people at Pizza Hut Castleford (M62 Junction 32). We were charged £100 for parking in the Pizza Hut car park. We appealed, and included our meal receipt, and it w... See more

Rated 3 out of 5 stars

Nice enough place, staff were friendly and we were seated straight away. However, the pizza on the buffet was warm at best. There was a decent selection on the salad counter, but not so on the pizza... See more

Rated 1 out of 5 stars

Im being asked for a tip at online order for pick up and at pick up window again. So if I dont tip at online then they ask me to tip again at window are they spitting in my food? I thought about the i... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway
  5. Restaurant
  6. Take Away Service

Information provided by various external sources

Pizza Hut – home of America’s favorite pizza, delivering delicious hot pizza and WingStreet buffalo wings straight to your door. Order your Pizza Hut pizza, pastas, WingStreet wings and pizza sides online or over the phone.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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1-star

No history of asking for reviews

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2.5

All reviews

(3,592)

569 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I tried the pepperoni pizza meny at a…

I tried the pepperoni pizza meny at a gas station from pizza hut and it was wet so When i lifted it ut it split in half so i had to use knife and fork but it just got Worse When i tried lifting the pizza with the fork only the cheese stuck to the fork and ist tastes piss dont buy from pizza hut no matter what

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Unbelievable

Unbelievable! It took me about an hour to choose what I wanted until the cart was right. It took another 30 minutes to try to place the order. It wouldn't go through so I went back in and canceled the order. Piece of 💩

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered via Just Eat in ELY

Ordered from Pizza Hut via Just Eat in ELY, Cambridgeshire.

Food never arrived.

I rang the restaurant a couple of times but the calls were never answered. It is like the place doesn't exist but they collect your money.

Just Eat are fine and will likely refund me.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

We arrived at Pizza Hut

We arrived at Pizza Hut, Copdock, Ipswich just after 9, we were told they were starting to clear up as they shut at 10. When we ordered the manager recommended the sour dough base with garlic ‘powder’. WOW! The pizzas were delicious! He was more than accommodating, waiting for us to order and help ourselves to the salad bar before starting to clear up. He then asked again if would like to visit the bar again before taking the salad items away.
What a fantastic manager you have - very friendly and chatty!

24 June 2026
Unprompted review
Rated 1 out of 5 stars

I'm 63 yo.and in all my born year have…

I'm 63 yo.and in all my born year have I ever paid $25 for a thin crust medium pizza! The service was the worst of any restraunt I've ever been to! They gave no plate, no utensils till I had eaten! Slower than moleasses in January!
Forest City NC. I won't be going again anytime soon!
And I gave no tip.!

22 June 2026
Unprompted review
Rated 1 out of 5 stars

The Pizza Hut location in Centreville

The Pizza Hut location in Centreville, VA consistently fails to have orders ready for pickup, creating significant delays that impact the entire delivery process. When I informed the staff that I could not wait beyond a reasonable timeframe, the rude employees a caucasian male and asian male at the counter became openly hostile and aggressive. Instead of addressing the service delay, they resorted to intimidation tactics and verbal harassment, actually shouting at me to 'not come back.'
Let’s be clear: why on earth would I want to come back to a store that doesn’t have their act together? I am an independent contractor, not their employee, and I have absolutely no interest in wasting my time or my gas waiting for a kitchen that can’t manage its own operations. They are only highlighting their own incompetence. If you are a driver or a customer, avoid this location if you value your time and expect a professional environment.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Pizzahut Delivery


I would never recommend this Pizza Hut location. I placed an order and later called to add more pizzas to the same order, about three hours before delivery. Instead of combining the order, they split it into two deliveries and charged me two delivery fees. I also had to pay two separate tips because two drivers delivered the food.
I called to resolve the issue, but they ignored my complaint and did nothing to fix it. Very disappointing customer service.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Waste of my time

i scheduled an interview at the Pizza Hut in Valrico Florida and I was amazed about how I got an interview set for Monday at 03:00pm, Monday comes around I go in for the interview only for the front desk lady to say that they have no open availability

Why would you schedule me an interview if you didn’t have any open availability

Why waste my time driving over here to have an interview for a job that I thought I would actually like

Why have a nasty attitude about it as well I dislike the way she said it to felt like it came with an attitude

I am very disappointed in the business that I once favored and cherished for its amazing pizza

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Used to be my favorite pizza.

Used to be my favorite pizza. Been that way for years. Used to buy after long hard days at work. Their pepperoni was my favorite. Then disaster struck today. After a series of glitches on the pizza hut app they forced my account to shut down, destroying the years of points I had accumulated for no reason without any recourse.

Fine, if you want to take those points, fine, but you will never see my business for the rest of my life. Pizza hut is dead to me.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

I just spent $45 on a Pizza

I just spent $45 on a Pizza. That was supposed to have extra cheese, not having extra cheese breadsticks with no sauce Pizza's cold. I'm not happy I tried to call the store, but nobody answers the phone. I need someone to take care of this. This is crap. I'd like someone to get ahold of me and fix this again. $45 for a cold, not special, not good meal I want my money back It was so bad that I had to make dinner for the kids

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Overcharged for PPP

Overcharged for PPP. Manager not authorized to offer a refund. Said DM was authorized and she was not working. Employees were too busy talking to take our order when we arrived and too busy to clean dining area even though it was middle of afternoon and we were the only customers.

17 June 2026
Unprompted review

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