PizzaExpress Reviews 

1,163
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the staff, describing them as welcoming, attentive, and friendly, often highlighting specific individuals who made their visits enjoyable and memorable. People frequently commend the excellent service received, noting that staff go above and beyond to ensure a positive dining experience. The food is often described as delicious, top-class, and cooked just right, with some reviewers even calling it the best pizza they've had outside of Naples. However, some customers also noted issues with understaffing and staff being unhelpful or inattentive, leading to long waits and poor treatment. There are also concerns about the quality of the food, with complaints about dry, unseasoned, or undercooked items, and pizzas having less topping or being smaller than before. A few other people also felt that the overall quality of the experience has declined, with some locations being particularly disappointing.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, attentiveness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the amazing, world-class service,... See more

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding the quality... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the food as excellent,... See more

Location

Users describe ambiguous interactions with location, with many reviewers mentioning specific branches they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have visited Sidcup Pizza Express twice on a Saturday lunch time: 7/3 and 21/2. Food is good, when it arrives. The branch is understaffed given the number of customers that arrive. The problem is with... See more

Rated 2 out of 5 stars

Neurodivergent nightmare. Brought my boyfriend here for his birthday, surrounded by screaming children. Waited 20mins for a drink and initially denied an app voucher my boyfriend had for a desert be... See more

Rated 2 out of 5 stars

We came on a Sunday around 5:30pm to Pizza Express in Bristol, Southgate. The restaurant was completely empty (I’ve uploaded pictures to show this), yet the staff refused to let us sit in the open... See more

Rated 5 out of 5 stars

Pizza Express Wimbledon Broadway Amazing service, great staff and management. Clean, cool and comfortable on ean extremely hot day. Ollie, was welcoming and a great host to my friend's, daughte... See more


Company details

  1. Take Away Service
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway

Information provided by various external sources

Experience the finest ingredients, eye-catching design, friendly and efficient service - all wrapped up with the passion for pizza which infuses everything we do at PizzaExpress?


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,163)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a scam

What a scam, they charge you 12.5 % service.. nowhere to be found on the menu, and the service aint that good... went there with a group of 3, some drinks and a pizza and it set me back 127£...

8 November 2025
Unprompted review
Rated 1 out of 5 stars

vastly overpriced

it seems to me they have so priced themselves out of the market. £19 for a pizza and £27 for the house wine!! It is only a pizza and the toppings are not generous. Esher closes at 9.30 so you can't even spend the evening there. We used to enjoy going to Pizza Express but won't be going again. it simply is not even remotely value for money.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Loyalty Prevails

Ok, so Pizza Express is celebrating 60 years of serving the best pizza's you ever could eat. I've been eating Pizza Express pizza for 42 years, in many cases on a weekly basis, it's true. Admittedly I wrote a piece here some months ago about not being able to get freshly chopped garlic added to my pizza. WELL! Thankfully all that has changed. I've been eating in at Pizza Express Norwich and South Mimms just left south Mimms in fact and as usual I ask for extra garlic either on my pizza or on the side, either way I got it. Yippee! For all you garlic and pizza lovers out there, get yourselves to Pizza Express and enjoy a warm and friendly greetings, fantastic waiting service and of course super dooper pizza. Happy Birthday Pizza Express we Love you. ❤️

4 November 2025
Unprompted review
Rated 5 out of 5 stars

The food was amazing

The food was amazing. The service was extremely good. Peter and Phillipe were amazing and very kind. I recommend if you want fantastic food and make beautiful memories.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Jordie @ Chertsey Pizza Express

@Bain Capital @Allan Leighton @Lawrence Harvey please look at this review about the Chertsey branch and the staff:
From stepping into the Chertsey Pizza Express for my daughters 5th birthday on Tuesday, we we welcomed with big smiles from the very friendly staff. My family and I were amazed with a wonderful waiter (Jordie) he truly made the whole experience amazing, not only was he very patient with our change in orders , he was friendly , smiley and understood the situation with us having 4 young kids and made it extremely easy by being his great self.
Usually a night out at a restaurant can be a bit of a chore, however, due to the wonderful staff at this branch/restaurant, my wife and i were actually able to relax and enjoy our very well presented meal.
To top it all off, the Chocolate Sundae which my daughter still talks about really made her night.
I want to say a special thanks to Jordie and the staff at Chertsey Pizza Express. Thank you all for the wonderful night , Jordie you are a true asset to the company, I hope your manager will flag this to the chairman and recognise how skilled you truly are .
PERFECT DINING EXPERIENCE
Thank you Jordie

From
Jay, very happy daughter and a very happy family (repeat customers for sure).

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Meadowhall Pizza Express . Poor to excellent in one pizza !I actually received a very poor leggara…

I actually received a very poor leggara pizza with little topping and very dry .
I explained to the first server that it wasn’t the usual standard only to be told it was supposed to be less than 600 calories hence it didn’t have much topping !
Another lady called Erin then asked how our meals were and I explained again how disappointed I was .
She immediately apologised and offered a new one which I accepted . What a difference . It was beautiful and nothing like the one before .
Erin was an excellent example of good customer service and I would go again because of her approach . Sadly the other person was exactly the opposite !

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Very disappointed that my 16 year old suffered a bait and switch scam at pizza express Epsom. He was induced to book a table on a 40% discount then when he arrived was given the standard menu and once he realised they said it was too late to have the deal.

Very sharp practices against a child.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Pizza Express Xscape Castleford, Don't Bother!

We had a table booked for 530pm yesterday Sun 5th October, we were seated and it took 45 minutes to take our drink order, another 30 minutes for our food order, which then arrived 40 minutes later.
Whilst around 15 take away delivery people arrived to collect telephone orders.
We were treated very poorly, the staff looked bored and could not be bothered to make your visit worthwhile.
First and last visit, spoilt a 16th birthday meal, and the prices are a rip off too, best avoided

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Pizza Express Banstead

Pizza Express Banstead

Was served by Faruq who went above and beyond. Was very helpful and patient and help download the app and showed us how to use. Explained all the different options. An asset to you company and gave 100% service with care and a big smile. Well done Faruq and thank you. Sue & Sian.

28 September 2025
Unprompted review
Rated 2 out of 5 stars

Very Disappointing – Poor Treatment of Disabled Customers

We came on a Sunday around 5:30pm to Pizza Express in Bristol, Southgate. The restaurant was completely empty (I’ve uploaded pictures to show this), yet the staff refused to let us sit in the open area. Instead, they wanted my mother, who is in a wheelchair, to sit pushed into a corner where she could not even move.

This is unacceptable and felt like mistreatment of a disabled customer. When we explained, the staff were not helpful at all. In the end, we decided not to stay and eat.

Pizza Express should take this matter seriously and ensure that disabled people are treated with dignity and given the same access as everyone else.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Delicious food and outstanding service…

Delicious food and outstanding service from Sebastian, who went above and beyond to make our visit special. He engaged us in genuine conversation, surprised us with complimentary extras, and even chased after us when we accidentally left a cap behind. A real credit to Pizza Express, and we wish him every success in his future career.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great food

Always enjoy the food in this place and the service is always great too lots of different variety options of vegetarian food which really suits me always go back

28 August 2025
Unprompted review
Rated 1 out of 5 stars

I’m so disappointed I drove to Cabot…

I’m so disappointed I drove to Cabot circus to go to pizza express paid for parking got to the restaurant less than half full got table to then be told it would be at least half hour wait for pizza because they had to many Deliveroo orders shame on you pizza express I thought you were a restaurant not takeaway with some seating you’re pizzas are best in the restaurant crap when shoved into a dirty bag belonging to who no”s sweating conjilling cheese home delivery instead of customers in the restaurant buying drinks starters and desserts tipping your staff?

29 August 2025
Unprompted review

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