Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
We recently had our machine installed and I was really impressed with the service provided. Matt Lake was extremely knowledgeable and clearly understood the equipment inside out. He took the ti... See more
Company replied
We had a visit on the 17the April from your engineer Neil. He immediately asked us for the problems we were experiencing and then set about repairing the franking machine. He was very polite, professi... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Trouble-free
Steven, Field Support Specialist was very helpful. He updated our machine remotley and made sure everything was in working order.
19 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Mario,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steven was very helpful, updated the machine, and made sure everything was in working order.
Thank you for your comments.
Kind Regards,
Client Experience
Mike was very helpful and talked me…
Mike was very helpful and talked me through every stage, he also followed up with a call to as promised.
23 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mike was very helpful, talked you through every stage, and followed up with a call as promised.
We appreciate your comments.
Kind Regards,
Client Experience
Extremely good customer service…
Extremely good customer service,very cheerful and efficient engineer, very pleased
23 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Aaron,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the customer service was extremely good, and the engineer was very cheerful and efficient.
Thank you for your comments.
Kind Regards,
Client Experience
Roderick arrived on the day expected…
Roderick arrived on the day expected and is very friendly and knowledgeable. Thank you for the training and the aftercare.
Sam Martin
10 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Roderick was friendly and knowledgeable.
We appreciate your comments.
Kind Regards,
Client Experience
Your engineer Stuart Burton
Your engineer Stuart Burton, is always helpful, listens and is totally professional
18 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ashley
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart is always helpful, listens, and is totally professional.
Thank you for your comments.
Kind Regards,
Client Experience
So easy to do
So easy to do. Just give Steven access and he does the rest. Couldn't be easier.
19 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello George,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steven made everything easy,
We appreciate your comments.
Kind Regards,
Client Experience
Franking Machine Service Review
i called PB earlier this week and they arranged for an engineer to contact us to arrange a service date.
Alan Archer (local service engineer), contacted us this morning and was on site within 90 minutes. He checked our machine and also fixed some bugging issues and reconfigured our keyboard to the UK version.
Great work!
19 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Delroy,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Alan was on site quickly, checked your machine, and fixed any issues.
We appreciate your comments.
Kind Regards,
Client Experience
Dave Perry is fantastic
Dave Perry is fantastic, he always goes the extra mile for us and helps explain every detail when required to help us understand how the machinery has broke. Thank you for everything you do Dave!!
19 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Katie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave is fantastic, always goes the extra mile, and helps explain every detail.
Thank you for your comments.
Kind Regards,
Client Experience
Dave Perry
Very helpful engineer, Great at what he does, good knowledge of the machines and common faults , goes above and beyond. Overall a good person.
18 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave was very helpful, had good knowledge, and went above and beyond.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that when you contact us, we will give the help needed.
Thank you for your comments.
Kind Regards,
Client Experience
Installation of a folder/ inserter machine
Graham Milburn and Mark came to install a new folder/ inserter machine today. It was a seamless job from start to finish and they then delivered comprehensive training on how to use the machine.
17 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lydia,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham and Mark made the job seamless from start to finish and delivered comprehensive training.
We appreciate your comments.
Kind Regards,
Client Experience
Mark Grant was great!!
Mark Grant was great! Very polite, efficient and a clean&tidy worker. Kept us update with his ETA and arrived on time. Thank you Mark G!
16 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark was great, very polite, efficient, and kept you updated.
Thank you for your comments.
Kind Regards,
Client Experience
Neil was super helpful
Neil was super helpful, ran through all the troubleshooting steps that we couldn't.
Although the unit wasn't fixed, I feel like we're in good hands.
16 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Neil was super helpful and walked you through all the troubleshooting steps.
We appreciate your comments.
Kind Regards,
Client Experience
Mike was really helpful
Mike was really helpful. He phoned us promtly and talked us through our problem and solved it quickly. He had a fiendly helpful way and made it easy for us.
16 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Peter,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mike was really helpful, phoned you promptly, talked through the problem, and solved it quickly.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent Engineer Service!
Warren, our engineer came out very quickly to sort our machine issue & not only did he resolve the main issue very quickly, he also fixed another few we weren't aware of! Very friendly & knowledgable, Warren is a credit to Pitney Bowes.
16 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Warren resolved the main issue and also fixed other issues you were not aware of, and they were very friendly and knowledgeable.
We appreciate your comments.
Kind Regards,
Client Experience
The franking machines printer motion
The franking machines printer motion was broke and the case was created and this was successfully fixed on the same day we called. top service from Stuart.
12 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Garry,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart fixed the issue the same day and provided top service.
Thank you for your comments.
Kind Regards,
Client Experience
Friendly and efficient customer service
The setting up was very straight forward, and Jim (Mitchell) very patient and friendly throughout the whole process.
12 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very patient and friendly throughout the process.
We appreciate your comments.
Kind Regards,
Client Experience
Jim Mitchell visited our office on…
Jim Mitchell visited our office on Tuesday 10th March to repair our franking machine, as always Jim was very knowledgeable and professional and completed the work to a very high standard. He also gave us great peace of mind by thoroughly testing the machine before his departure. A true professional.
11 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Donald,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very knowledgeable, professional, and completed the work to a very high standard.
Thank you for your comments.
Kind Regards,
Client Experience
Putting your imporant needs first
12 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kenneth,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we put your important needs first.
We appreciate your comments.
Kind Regards,
Client Experience
1st Class Service!
We had an issue with our 1st Class and 2nd Class Barcodes. We contacted David R Martin for advice who immediately contacted Steven Simpson.
Steven very kindly took the time to explain what we needed and helped resolve our 1st & 2nd class graphics, then the next day David R Martin arrived on site to remedy the situation.
Both Steven and David went above and beyond to help, with such a quick turnaround, we cannot thank them both enough.
We received a 'First Class Service' from start to finish - thank you both.
13 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Wendy,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Steven and David went above and beyond to help.
Thank you for your comments.
Kind Regards,
Client Experience
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