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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an owner of a site ,it works well but it does encourage reviews, which are often annoying! We have a small site a dozen pitches, so cannot offer what a large site can. Customers expect all singin... See more
Company replied
Booking was easy and affordable, Pleasantly greeted on our first day and felt welcome. Beautiful atmosphere on the campsite during our stay, owner was attentive and informative. The showers and toile... See more
We booked with Barley Meadow Touring Park in Cockenwell last week and it was lovely. A beautiful setting. The site itself was spotless and the toilets and shower were immaculate. Probably the best we... See more
Company details
- Travel Agency
- Campground
- Holiday Accommodation Service
- Recreational and Vacation Camps
- Travel Aggregator
- Vacation Rental
Written by the company
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Contact info
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, United Kingdom
- enquiries@pitchup.com
- www.pitchup.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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We use pichup because any problems we…
We use pichup because any problems we thought we would be covered if we wanted a refund for not getting what we paid for on a campsite but how wrong was we we didn't get any help or a refund they didn't even want to help us do they was absolutely terrible in this situation and won't be using them again never, what a let down....Just adding this as we have a reply, we have all photos as proof to show that the pitch was clearly not available and all parties here have been sent all the photos that we have taken but they have chosen to ignore this or mention this ,duscusting service and what is the point in booking with pitchup if you can't protect me from campsites that con you out of your money....
28 October 2025
Unprompted review
Reply from Pitchup.com
We appreciate you taking the time to share your experience, and we're sorry we did not meet your expectations. We're aware you were not happy with the decision the site made regarding your refund.
When you make a booking on Pitchup, you are booking directly with the property (campsite or holiday park), and its cancellation policy applies. In this case, we've tried to support further and informed the campsite of your complaint and requested further information to see what could be done. The site advised that the pitch originally booked could have been made available, but another was accepted instead. As balances are paid directly to campsites, any refund can only be issued by the site itself and is subject to their terms and conditions.
Pitchup.com is an online marketplace, and each campsite has full control over its own bookings, prices, availability, and policies, so on-site experiences are usually resolved swiftly between the customer and the site.
We appreciate you taking the time to share your experience, and we're sorry you were not able to get the resolution you were looking for on this occasion.
We were in a rush to find a campsite
We were in a rush to find a campsite. We always choose Pitch up. Easy to navigate and quick and simple to book. They never let us down
24 October 2025
Unprompted review
I always use pitchup
I always use pitchup, all the campsites in one place and I've never had an issue.
23 October 2025
Unprompted review
I booked the plough and harrow in Deal …
I booked the plough and harrow in Deal Kent. It was closed when we arrived, We had to book a second site through pitch up.
The ste said they would refund then changed their mind. Pitch up wouldnt refund the booking fee so they got 2 booking fees grom one valid booking, will never used iether again.
21 September 2025
Unprompted review
Reply from Pitchup.com
Thank you for taking the time to share your feedback, and we’re very sorry for the inconvenience you experienced during your stay.
We appreciate how disappointing it must have been to arrive and find the pub attached to the campsite temporarily closed. As mentioned, your Pitchup deposit has already been refunded following your rebooking at another campsite. The remaining balance was paid directly to the campsite, and any additional refund is subject to their own cancellation policy.
We understand your frustration regarding this situation. We will be following up with the campsite to help prevent similar issues from occurring in future.
If there’s anything further we can support you with, please don’t hesitate to contact our customer service team.
Really friendly welcome
Really friendly welcome, shown my pitch in person (so many places just send you off to find it alone).
Helped me with directions and advice on parking at the venue I was going to later.
Site nice and quiet and I felt safe which as a lone female is very important.
It’s near a motorway and you can hear it but it’s just like white noise which actually helps me sleep!
18 October 2025
Unprompted review
Well made a booking for one night at…
Well made a booking for one night at whitby Abbey, all seems fine so far 👍
17 October 2025
Unprompted review
Straight forward easy.
17 October 2025
Unprompted review
Brilliant
Used pitch up for booking, Bryn Gloch Caravan and Camping Park
Betws Garmon, Caernarfon, Gwynedd, Wales, LL54 7YY
From the moment I arrived was made to feel most welcome, staff were amazing in explaining where to go, what there was to do locally and generally extremely helpful with any questions had
The park was very tidy and layout was spot on, everything you needed was on hand. washing facilities, drying room and showers/toilets were all clean and tidy, kept and maintained well.
Would 100% come back here, ideally located to do Snowdon summit with a few paths only a few minutes drive away.
Pitches were a very good size, I choose the elec hock up with water and drainage, perfect for what i needed.
Yes I did come through the quiet season so not very busy, but busy enough as plenty of people were coming and going.
Cant wait to book again, as for me this was the perfect spot for when visiting the area.
21 September 2025
Unprompted review
GREAT CHOICE AND EASY TO BOOK
GREAT CHOICE AND EASY TO BOOK. RANGE OF PRICES WHICH ARE VERY AFFORDABLE.
10 October 2025
Unprompted review
VERY EASY TO UNDERSTAND AND BOOK .
8 October 2025
Unprompted review
Clunky website …
Clunky website that takes you round the same pages numerous times.
5 October 2025
Unprompted review
Reply from Pitchup.com
We’re really sorry to hear about the difficulties you experienced navigating our website. Being taken around the same pages repeatedly is certainly not the smooth, straightforward experience we want for our customers.
Our system didn't highlight any issues, so we reached out to you via Trustpilot to confirm your details so we can properly investigate this issue, but unfortunately, we haven’t yet received a reply. We take any technical problems very seriously, and your feedback is incredibly valuable in helping us identify and fix potential bugs in our system.
Our customer service team is always here and happy to help. If you’d like to discuss this further or need assistance with anything at all, please don’t hesitate to get in touch with us here: https://www.pitchup.com/about/contact/. We’d love the chance to make things right.
Good and easy.
1 October 2025
Unprompted review
Excellent site
Excellent site. Very generous pitch sites with good spacing between pitches. I would highly recommend the woodland pitches. Very friendly greeting on arrival. This is a basic site though. Maybe not your thing if you want hot showers every day.
27 September 2025
Unprompted review
Book with campsites NOT through pitchup!
Booked a campsite via pitch up, and it was double booked meaning our booking got cancelled. I’ve been going back and fore with a huge email chain trying to chase my refund (that I’m entitled to!). The campsite owner is stating she doesn’t ‘know’ how to resolve this or give a refund, and pitchup have done nothing to try and get this sorted for us, reimburse us, or assist in chasing the payment. Book directly through campsites to save yourself from this issue!
17 August 2025
Unprompted review
Reply from Pitchup.com
Thank you for taking the time to share your experience, and we’re very sorry for the inconvenience and disappointment this situation has caused. A double-booking and the resulting refund issues are absolutely not the smooth, straightforward booking experience we strive for.
As soon as we were informed of the issue, we contacted the campsite and explained the refund requirements under our Terms & Conditions. Throughout the process, we repeatedly guided them on how to issue the refund correctly, contacting them 11 times with detailed instructions, including clarifying where the payment was made, what actions were needed in their payment account, and how to resolve the insufficient balance preventing the refund from going through.
We also advised them on two separate occasions that, if the refund was not completed, a bank dispute may be raised. During this time, we kept you updated on the options available to help you receive your funds as quickly as possible.
Unfortunately, while we can provide direction and support, payment is made directly with the campsite; they therefore control the payment account, and the refund cannot be completed until they take the required action. We fully understand how frustrating this is, especially given the amount of time you’ve spent following up. As a result, the campsite have now been removed from accepting further bookings on Pitchup.
We have continued to press the campsite for resolution, and we’re very sorry that your experience hasn’t reflected the standard we aim for.
Don’t bother!
My brother has been fighting a refund that he is entitled to as they cancelled, not us. Very disappointing that a big company like pitch up aren’t willing to give money back to customers who struggle to pay for holidays as it is. I will never be booking through this website again, as it appears it’s easier and cheaper to do so through the campsites themselves. They have benefitted greatly from this and it’s honestly shocking to me that they are keeping someone’s money without needing to.
22 August 2025
Unprompted review
Reply from Pitchup.com
We’re very sorry to hear about your brother's experience and understand how frustrating this has been. We want to assure you that we weren’t passive in this process; we contacted the campsite on 11 occasions, with full details of the refund due, including clear instructions on how to process it. We also advised twice that a bank dispute may be raised if they failed to act.
Despite all efforts, the site still has not completed the refund, and as a result, they have now been removed from accepting further bookings through Pitchup.
To clarify, the payment for your booking was sent directly to the campsite. Our terms state they are responsible for issuing refunds, but we do everything possible to support our customers when issues arise, and we understand your disappointment. We have strongly urged the campsite to resolve this, as they are the holder of the funds.
Regarding your comment about booking direct being easier and cheaper, Pitchup is designed to provide a simpler, transparent way to find and book campsites, at no extra cost. All campsites agree to our pricing parity rule, meaning bookings via Pitchup must be the same price or cheaper than booking direct.
In most cases, this offers the convenience and reassurance customers are seeking, and we are genuinely sorry that your experience did not reflect that.
Refund
They attempted to recover a refund for our booking that was cancelled. Classic for a company who act as the middle-person, owner of campsite against pitchup. They don't seem to care for their customers and as such I will not be booking with pitchup again. I will caveat that it's listed out in their T&C's are that they are not liable but that shouldn't mean little attempt at recovering the funds we were due. Don't really understand why they exist just book through the campsite it's easier, more guarantee and more often than not cheaper. Profit isn't inevitable unless you protect your customers eventually they will part, enjoy millions of profits for now!
4 September 2025
Unprompted review
Reply from Pitchup.com
We’re very sorry for the frustration you’ve experienced, and that you weren't aware of what we were doing behind the scenes to support you – we contacted the site on 11 separate occasions with full information on the refunds due, including step-by-step instructions. We also advised twice that a bank dispute might be raised if the refund wasn’t completed. Despite these repeated efforts, the campsite has still not processed the refund. As a result, they have now been removed from accepting further bookings on Pitchup.
To clarify, the funds for your booking were paid directly to the campsite. While our terms do state that the campsite is responsible for issuing refunds, we always do everything we can to assist when issues arise, and we fully understand why you’re disappointed. We have strongly urged the site to take immediate responsibility for resolving this.
Regarding your comment about booking directly being easier: Pitchup.com is designed specifically to make finding and booking campsites simpler and more transparent, at no extra cost to you. We act as an online marketplace, offering a wide choice of sites in one place, and all campsites must comply with our parity agreement, meaning bookings through Pitchup must be the same price or cheaper than booking direct. In most cases, this provides the convenience and reassurance customers are looking for, and we are sorry that your experience did not reflect that.
Worst Camping Experience
I booked a campsite through Pitchup “Hideaway in the Hills” llanbedre. The worst campsite ever. I booked a pod which was dirty and damp, clearly had not been cleaned prior to our arrival. The toilet block was dirty and broken parts which made it, in my opinion a health hazard. The owner was unwelcoming. We sent photographic evidence to Pitchup but unfortunately they could not help with this area of complaint, although they did contact the owner for other issues. We had to leave as we felt it was not fit for purpose.
23 September 2025
Unprompted review
Reply from Pitchup.com
We appreciate you taking the time to share your experience, and we’re sorry to hear that your stay did not meet your expectations.
When you make a booking on Pitchup, you are booking directly with the campsite, and its day-to-day operations and on-site facilities are managed by the site itself. Pitchup is unable to intervene in on-site experiences such as cleanliness, maintenance, or staff conduct, unless advertised facilities are not available.
We hope you can understand our position, as we were not on site when these Issues happened, so in the majority of cases, these are resolved between the guest and the campsite directly. We're sorry this wasn't the case.
We raised your concerns with the campsite and contacted the site to request that, when walking information or trail leaflets advertised on their listing are unavailable, guests are kept informed in advance by email or text to help ensure this part of the experience is clearer for future visitors.
We appreciate you sharing your feedback and are sorry that you were not able to get the outcome you were hoping for on this occasion.
Simple and effective.
23 September 2025
Unprompted review
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