The delivery of the tin of varnish I bought from Pirates Cave Chandlery was very poor. I got the product 5 days after. However, the service was good, Jessica managed to get the product delivered t... See more
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Ordered a automatic life jacket on a Friday but understand it wasn't getting dispatched till the Monday then it took 5 days to arrive, which was to late as we were away on holiday on the Friday mornin... See more
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... See more
I have just recently taken up kayaking at the tender age of 68. Knowing little about the subject I looked online to find out where I could purchase a personal floatation device and found this excellen... See more
Company details
Information provided by various external sources
Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.
Contact info
6 Kendon Business Park, Maritime Close, ME2 4JF, Rochester, United Kingdom
- 01634 295233
- customerservices@piratescave.co.uk
- www.piratescave.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Good price and good items
Delivered what I wanted and very quickly
very quick service
Great company.
Great company.
Quick delivery and fair prices.
I wish some other companies I deal with operated like this.
Easy and quick to order
Easy and quick to order, very good price. I knew when the parcel would arrive. Very little packaging to dispose of.
Small hick up on order 1 phone call and…
Small hick up on order 1 phone call and all was put straight ,
helpful staff and parcel delivered the very next day ,
Thank you Pirates Cave ! :)
Excellent efficient service
Meant to give you 5 but my finger…
Meant to give you 5 but my finger slipped.
Excellent service. Nice to have bits and bobs to fall back on in an " emergency "
Cheers
Great stock of useful chandlery…
Great stock of useful chandlery equipment, plus a great source of helpful practical advice.
Would buy again👍
I don't give 5 star reviews lightly..
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish their service, delivery and communication were exactly as it should be. Superb. Can see further transactions in the pipeline. One day all companies will handle customer service like this.
Great product value for money
Great product value for money, very pleased with the swift delivery. Thankyou!
These inspection covers do not come…
These inspection covers do not come with bolts, they are good quality and look great. Arrived fast. Nice product. Will use again.
Very quick delivery
Difficulty online purchase with Isle of Man address - sorted by phone, very helpful staff.
Tried to make an online order but found it difficult as I am an Isle of Man resident. Made enquiry by telephone and the gentleman I spoke to was most helpful, it was a smooth transaction buying Seago inflatable tender, rapid delivery with tracking - now looking forward to using it - thank you.
Great service and product
Great service and product . Will certainly use again ****
Cheaper than ebay
Fast delivery cheaper than ebay perfectly described
Item arrived ok
Item arrived ok, though slightly delayed
phone support was good
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