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Pipelagging.com Reviews 2,673

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be effective and well-suited for their needs. Many people also highlight the reasonable pricing and the efficient delivery service, noting that items often arrive promptly and well-packaged. The ease of the online ordering process is frequently mentioned as a positive aspect. However, some customers also noted issues with the delivery process, including packages being delivered to incorrect addresses or experiencing significant delays. A few other people also felt that the product descriptions or images online could be misleading, leading to ordering the wrong item.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality, describing items as "A1... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast and efficient handling of... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the product quality,... See more

Order

Clients share ambiguous opinions on order. Many customers found the online ordering process easy, with clear... See more

Price

Consumers find price to be positive. Many reviewers praise the reasonable cost and good value, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reasonable cost with P&P even for my small order which left me with just over 30cm of spare lagging. It looks the same type of lacking that this has replaced, in which case thats another 20 years use... See more

Rated 5 out of 5 stars

Fast and efficient at handling orders through to delivery. Products a good and sold at a not bad price point.

Rated 5 out of 5 stars

Really happy to have discovered pipelagging.com. I was searching online for different sizes of pipe insulation and was checking the usual places (B&Q, Amazon, eBay etc.) but these guys have a far g... See more

Company replied

Rated 5 out of 5 stars

Online ordering very easy with clear directions to quantity and payment, delivery very quick and well packaged. Installation very quick and self seal works well.

Company replied


Company details

  1. Insulation Materials Store
  2. Building Materials Store
  3. Construction Company
  4. Marine Engineer
  5. Oil & Natural Gas Company
  6. Plumber

Written by the company

PipeLagging is a family-owned and operated company that has supplied professional insulation, service tools, and equipment for over ten years. As one of the fastest-growing companies in this market, PipeLagging.com's name is synonymous with world-class quality, service, and uniquely innovative product design. With a never-ending focus on new technology, PipeLagging has been at the forefront of new products from the beginning. PipeLagging is the UK-approved supplier of Armacell products and thus has the backing of the market leader in foam insulation products. Pipelagging.com is a website that sells various types of pipe insulation and lagging products for domestic and industrial applications. We offer products from leading brands such as Armacell, Rockwool, Kingspan, and Knauf. We also provide free UK mainland delivery on orders over £50. Rockwool wall insulation is a type of insulation that is made from stone wool, which is a natural material derived from volcanic rock. Rockwool wall insulation benefits thermal, acoustic, and fire performance in buildings. Pipelagging.com also provides customers with building insulation, accessories, tools, and technical advice. Pipelagging.com aims to offer high-quality products at competitive prices, fast and reliable delivery, and excellent customer service. Armacell Armaflex is a brand of flexible, closed-cell foam insulation products designed to prevent heat loss, condensation, and corrosion in pipes, ducts, and vessels. Armacell Armaflex products are made from synthetic rubber, which has a low thermal conductivity and a high resistance to water vapour transmission. Armacell Armaflex products also have built-in Microban® antimicrobial protection, which reduces mould growth and bacteria on the insulation surface.

Pipelagging.com For All Your Insulation Needs

Written by the company

Rockwool, Armaflex and Kingspan Kooltherm Insulation and Lagging.
We are the UK's number one supplier of Pipe Insulation Systems. At Pipelagging, we pride ourselves on our FAST delivery of top-quality insulation products such as Rockwool pipe lagging, Knauf Insulation, Kingspan Kooltherm pipe insulation and Armaflex Insulation at prices you'll find hard to beat. You'll find the most comprehensive range of thermal insulation products and accessories. Whether for a simple domestic plumbing job or a primary industrial application, we have all the products to suit. We supply only quality original products from the world's leading manufacturers. We're the number one authorised UK stockist of the FULL range of Armacell Insulation Systems - the world leader in technical pipe insulation products. We supply to trade and retail customers - whether it's a single piece of insulation for your hot water boiler or you have an oil rig to insulate - here at Pipelagging.com, we can supply everything you need. Call 0161 775 1190 or order online for a great deal today!

Number one for Armacell, Armaflex and Rockwool Insulation

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Contact info

Promotion box for Pipelagging.com

Your One Stop Shop For Insulation

Full Range of Insulation Products Available

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

10mm pipe lagging

Good quality, reasonable price and prompt delivery. What more can you ask for.

7 January 2026
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Reply from Pipelagging.com

Thank you for the fantastic review! We are thrilled to hear that you found the product to be of good quality and a reasonable price, and that the delivery was prompt. Providing great value and efficiency is exactly what we strive for. We look forward to your next order!

Rated 5 out of 5 stars

Lagging came quickly and was fit for…

Lagging came quickly and was fit for the job.

7 January 2026
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Reply from Pipelagging.com

Thank you for the fantastic review! We are thrilled to hear that the lagging arrived quickly and was perfectly fit for the job. Providing high-quality products and efficient service is exactly what we strive for. We look forward to your next order!

Rated 5 out of 5 stars

Very good service

Very good service. Exactly the pipe lagging I needed, promptly & safely sent at a good price.

1 January 2026
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Reply from Pipelagging.com

Thank you for the wonderful feedback! We are so pleased to hear that the pipe lagging was exactly what you required and that it arrived promptly and safely. We take great pride in offering quality products at a fair price, and it's great to know we hit the mark for you. We look forward to your next order!

Rated 5 out of 5 stars

Products as described and good …

Products as described and good communication, thank you. 🤩

30 December 2025
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Reply from Pipelagging.com

Thank you so much for the 🤩 review! We are delighted to hear that the products were exactly as described and that you found our communication helpful. Providing clear information and great service is what we aim for, and we appreciate you taking the time to share your experience. We look forward to your next order!

Rated 5 out of 5 stars

Top job

Top job, excellent product and easy to use it’s great stickiness really does the job

18 December 2025
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Reply from Pipelagging.com

Thanks for the great feedback. We’re delighted to hear that the product was easy to use and that the adhesive performed exceptionally well for your job. If you need any more materials or advice for future projects, we’re always here to help.

Rated 5 out of 5 stars

Delivery as expected and on time

Delivery as expected and on time. Can't ask for more

11 December 2025
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Reply from Pipelagging.com

Thank you for your review. We’re glad to hear your delivery arrived exactly as expected and on time. If you need anything else for future projects, we’re always here to help.

Rated 5 out of 5 stars

Will definitely use them again

Really happy to have discovered pipelagging.com. I was searching online for different sizes of pipe insulation and was checking the usual places (B&Q, Amazon, eBay etc.) but these guys have a far greater product range and had every size/type that I required. Very good value for the price and I would definitely use them again.
Delivery charge was pretty steep at £7.50 and despatch did seem a bit slow, but that is a minor point.
However, I would highly recommend that they use a different courier as DHL are totally unreliable and tell lies!
DHL emailed me to say the order had been delivered and signed for by me which was a total lie, as I had been working at home by a window that has a clear view of the front door all day and they had not delivered it. I later wondered up the road trying to locate the front door that was shown in the delivery photo and it turned out that my order had been delivered to someone else's address 5 doors up the road, and this person wasn't even in, so no way it could have been signed for as DHL stated! My order was simply left on the doorstep at the wrong address, and during the run up to Christmas parcel thieves are on the up, not impressed with DHL at all!

24 November 2025
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Reply from Pipelagging.com

Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you found the range and value of our products helpful, and that we were able to supply all the sizes you needed.

We’re sorry to hear about the delivery issues you experienced. That certainly isn’t the level of service we expect from our courier partners, and we understand how frustrating it must have been — especially when the tracking information was incorrect. We’ll be raising this with DHL to ensure it’s looked into properly.

We appreciate your feedback and your recommendation, and we hope to make your next experience a smoother one from start to finish. If you ever need assistance with an order or delivery, we’re always here to help.

Rated 5 out of 5 stars

Product was sent quickly

Product was sent quickly and was perfect for the job.

3 December 2025
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Reply from Pipelagging.com

Thank you for your feedback. We’re really pleased to hear the product arrived quickly and worked perfectly for your job. If you need any further materials or support with future projects, we’re always here to help.

Rated 5 out of 5 stars

Turned up quickly

2 December 2025
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Reply from Pipelagging.com

Thanks for your review. We’re glad to hear your order arrived quickly. If you need any more materials or help with future projects, we’re always here to assist.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, really good product which was easy to apply to pipe work

1 December 2025
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Reply from Pipelagging.com

Thank you for your feedback. We’re really pleased to hear the delivery was prompt and that the product was easy to apply to your pipework. If you need any further materials or support with future projects, we’re always here to help.

Rated 5 out of 5 stars

Great communication and assistance

Great communication and assistance. Fast shipping and processing.

20 November 2025
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Reply from Pipelagging.com

Thank you so much for this wonderful review! We are delighted to hear you were happy with our communication and the assistance provided. We also appreciate you noting the fast shipping and processing—we work hard to be efficient at every step! We look forward to your next order.

Rated 5 out of 5 stars

Pipe lagging

Good product fast delivery

21 November 2025
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Reply from Pipelagging.com

That's great to hear! We aim for the best product and the fastest delivery. Thanks for the review!

Rated 1 out of 5 stars

Poor customer service

I ordered the wrong item (totally my fault). To return items you are required to speak to the customer services department. I have heard nothing back for two weeks which means I will be out of time for a refund. Really frustrating as I am now out of pocket and left with an item i dont require. I found what I needed on another website due to the delays here.

10 November 2025
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Reply from Pipelagging.com

Good morning
Thank you for your review
I have checked with our team and we cannot find any correspondence from you regarding returning your order
Please drop us an e-mail sales@pipelagging.com and we will get this sorted for you

Rated 4 out of 5 stars

Item exactly what we needed

Item exactly what we needed, easy to fit. We it was posted quickly. Only complaint was the cost of postage.

4 November 2025
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Reply from Pipelagging.com

Thank you for your review! We're delighted to hear that the item was exactly what you needed and that you found it easy to fit, as well as being pleased with our quick dispatch.

We understand your feedback regarding the postage cost. We strive to keep our shipping rates as competitive as possible, reflecting the cost of fast, reliable delivery and careful packaging.

We value your business and hope to supply you again soon!

Rated 5 out of 5 stars

Great product quick delivery

Great product quick delivery

20 October 2025
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Reply from Pipelagging.com

Thank you so much for your kind review! We’re delighted to hear that you were happy with the product and our quick delivery. We really appreciate your support and hope to serve you again soon!

— The Ryan Air Con Spares Team

Rated 1 out of 5 stars

Take a careful look at the pictures of…

Take a careful look at the pictures of products online and label them correctly, you have two different items with the same picture, no wonder I ordered the wrong thing.

13 October 2025
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Reply from Pipelagging.com

We are very sorry for the confusion. Thank you for pointing out the error in our product images—you are absolutely right!

We are correcting the pictures and labels on our website immediately to ensure this doesn't happen again. We understand this was frustrating and appreciate you taking the time to let us know.

Rated 1 out of 5 stars

Absolutely rubbish parts

Absolutely rubbish parts, as they won't fit 70 mm pipe as advertised.

The clamps are 70 mm at the opening but go to around 65 mm at the rounded end, so unable to fit 70 mm round pipe.

Asked to return for a complete refund but so far haven't had any response

So very dissatisfied and wouldn't recommend them or purchase anything else in the future

Thanks will do an email shortly

Thanks for the information, I'll take some pics and email you later today, to hopefully show you my concerns.

8 October 2025
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Reply from Pipelagging.com

You ordered a 70mm pipe clamp and was sent a 70mm pipe clamp, what seems to have been the issue Mike?

I have checked and cannot see any record of this being reported previously or a request to return the items being made. Please drop us an email at sales@pipelagging.com, and we will confirm how to proceed with returning the goods

The inside diameter of a clamp is often smaller than its inside height, which can be confusing. This design ensures the clamp does not sit flush against the wall. A smaller inside height causes the saddle to rest above the pipe, leaving a gap between the clamp and the wall. As the fixing bolts are tightened, the plate flexes slightly toward the wall, creating the clamping force on the pipe. If the clamp sat flush against the wall from the start, it would not grip the pipe effectively.

Rated 4 out of 5 stars

Quick delivery,

Quick delivery,
Unfortunately the order was incomplete, but after a quick phone call the remainder lagging was sent out ASAP.
Andy
A C plumbing and heating

19 September 2025
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Reply from Pipelagging.com

Thank you for taking the time to leave us this feedback, Andy! We are glad to hear the delivery was quick.

We sincerely apologise that your initial order was incomplete. While we aim for perfection every time, we're very happy that our team was able to resolve the issue with the missing lagging so quickly after your phone call.

We appreciate your business and look forward to serving A C Plumbing and Heating again soon!

Rated 5 out of 5 stars

Pipe Lagging

Items arrived intact and in reasonable time.

8 September 2025
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Reply from Pipelagging.com

Thank you for your feedback! We’re glad to hear your items arrived intact and in a reasonable timeframe. We appreciate your support and are here if you need us for future orders!

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