I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on t... See more
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Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands.
Stores Road, DE21 4BD, Derby, United Kingdom
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Replied to 30% of negative reviews
Typically replies within 1 week
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Professional and thorough survey Conducted. Survey completed and report received promptly. Telephone call received to discuss report after a few days and all queries were dealt with. Very happy with service and highly recommended.

Reply from Pinnacle Surveyors
My survey was carried out the following week after sending my authorisation form & payment.
I received my valuation report the day after the RICS Surveyor had visited my property.
Very happy.

Reply from Pinnacle Surveyors
They were really prompt got us booked in straight away, sent the report over 3 working days after and rang us 2 days after to talk us through the report. Very thorough and knowledgeable.

Reply from Pinnacle Surveyors
Very professional and took time to ask my consent to share information with mortgage broker. My flat was in a unique situation so took longer than anticipated to get the report but luckily I'm not in a rush. Would have liked to know about the delay sooner as I had to wait a few days but my surveyor was happy to be contacted at a convenient time for me.

Reply from Pinnacle Surveyors
Swift professional service. Report was issued within 3 working days.

Reply from Pinnacle Surveyors
Excellent service, great communication throughout, highly recommend

Reply from Pinnacle Surveyors

Reply from Pinnacle Surveyors
Professional service which provided a prompt service.

Reply from Pinnacle Surveyors
Only good things to say about Pinnacle. Our surveyor Andrew was excellent, he took the time out to explain the survey findings and ensured that we were well informed before making purchase. I had a query whilst Andrew was on annual leave and one the directors returned my call to respond, the service that pinnacle delivered was exceptional. They went above and beyond to deliver efficiency and excellency. Well done to your team!

Reply from Pinnacle Surveyors
Fast, efficient and professional.
Phone call after the survey to go through the report was excellent.
Definitely recommend!

Reply from Pinnacle Surveyors
Excellent service and they actually contact you for you to ask any questions and the best thing was that they highlighted some crucial information that detered us from buying a property... that could have potentially ended up been a big mistake. So thankyou

Reply from Pinnacle Surveyors
I am glad I chose these for my homebuyers survey. They arranged to attend the property directly with the seller. I received the report the day after the survey was completed which was brilliant. It was very thorough and detailed. The surveyor called me a few days later to discuss any queries I had.
They also responded quickly to further queries which I emailed to them. Would definitely recommend for a thorough job.

Reply from Pinnacle Surveyors
My experience was very good. Very helpful. Friendly and super fast.

Reply from Pinnacle Surveyors
Andrew was helpful and friendly on the phone and gave a full survey of everything that you could think of. Great service!

Reply from Pinnacle Surveyors
I was hoping for a detailed and in depth survey of the property I am buying and that is exactly what I got. Speedy and efficient,many thanks pinnacle

Reply from Pinnacle Surveyors
Waste of time. Used them for a property I was buying and ended up with numerous problems that aren’t highlighted. Complained and escalated to a director who simply used excuses and get out of jail cards.

Reply from Pinnacle Surveyors
To redeem a help to buy equity loan, I needed a RICS certified valuation report on my house. I was recommend Pinnacle Surveyors from my mortgage advisor so I decided to go ahead with them. I had got a few other quotes and they were competitively priced. A date was arranged for the property inspection and the inspection was carried out swiftly. The report was emailed to me a few days afterwards. The only suggestion would be that Target HCA have a .pdf size limit for the report and the file from Pinnacle Surveyors was larger than the file limit. However, that was easily rectified by compressing the file.

Reply from Pinnacle Surveyors
I found my experience very easy from my initial enquiry right through to receiving my survey. I dealt with Ed and Cathy and both were very respectful when entering the property of the house we are buying and the house we are selling. Survey was delivered quick and very informative.

Reply from Pinnacle Surveyors
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