Pinnacle Surveyors Reviews 

308
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly staff who make scheduling appointments and interactions exceptionally smooth and pleasant. People also appreciate the incredibly fast response times, noting that detailed property valuations and paperwork are delivered quickly. Many consumers find the services to be very affordable, reliable, and convenient for their needs. However, some customers also noted issues regarding brief property inspections and unexpectedly low valuations. A few reviewers expressed frustration over a perceived lack of transparency and unhelpful responses when questioning the results. Others mentioned difficulties with inflexible company policies regarding appointment updates.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, competence, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split opinions regarding support... See more

Response time

Reviewers express high satisfaction regarding response times, consistently highlighting short wait times and... See more

Price

Customers had ambiguous experiences with price, reflecting a distinct split in opinion. Some reviewers felt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on t... See more

Company replied

Rated 5 out of 5 stars

Having sold quite some time ago, we finally found what we thought was our perfect next house. We decided to instruct a survey because we had picked up a few things whilst viewing the house that we wa... See more

Company replied

Rated 5 out of 5 stars

Really professional service provided by Pinnacle Surveyors. Visit lasted 30 mins or so and report available by the end of the day. Had a Help to Buy valuation done and pleased with the valuation.

Company replied

Rated 5 out of 5 stars

The surveyor was extremely professional and polite. I was provided with the property valuation within 2 days of the visit, which is a very fast turn around. The survey report provided was detailed and... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Appraiser
  3. Real Estate Surveyor
  4. Surveyor

Written by the company

Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(308)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and thorough survey…

Professional and thorough survey Conducted. Survey completed and report received promptly. Telephone call received to discuss report after a few days and all queries were dealt with. Very happy with service and highly recommended.

9 June 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Hannah

Thanks for your 5* review - I am really glad to hear you are happy with the survey.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional & Fast Service.

My survey was carried out the following week after sending my authorisation form & payment.
I received my valuation report the day after the RICS Surveyor had visited my property.
Very happy.

23 May 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Sam

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Great service

They were really prompt got us booked in straight away, sent the report over 3 working days after and rang us 2 days after to talk us through the report. Very thorough and knowledgeable.

16 May 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Charlotte

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 4 out of 5 stars

Good service

Very professional and took time to ask my consent to share information with mortgage broker. My flat was in a unique situation so took longer than anticipated to get the report but luckily I'm not in a rush. Would have liked to know about the delay sooner as I had to wait a few days but my surveyor was happy to be contacted at a convenient time for me.

28 April 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Eleanor

Thanks for your 4* review and thank you for your feedback. I will be speaking to our team about providing faster updates about delays in future.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Swift professional service

Swift professional service. Report was issued within 3 working days.

5 April 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Jennifer

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Excellent service

Excellent service, great communication throughout, highly recommend

1 March 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Clement

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional and efficient

Professional, clear and speedy response

24 February 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Kirstie

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional service which provided a…

Professional service which provided a prompt service.

21 February 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Sarah

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

5 star service from Pinnacle!

Only good things to say about Pinnacle. Our surveyor Andrew was excellent, he took the time out to explain the survey findings and ensured that we were well informed before making purchase. I had a query whilst Andrew was on annual leave and one the directors returned my call to respond, the service that pinnacle delivered was exceptional. They went above and beyond to deliver efficiency and excellency. Well done to your team!

20 February 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Shab and Zack

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Brilliant!

Fast, efficient and professional.
Phone call after the survey to go through the report was excellent.
Definitely recommend!

8 February 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Sarah

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 4 out of 5 stars

Excellent service and they actually…

Excellent service and they actually contact you for you to ask any questions and the best thing was that they highlighted some crucial information that detered us from buying a property... that could have potentially ended up been a big mistake. So thankyou

7 February 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Gayle

Thanks for your 4* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Homebuyers survey

I am glad I chose these for my homebuyers survey. They arranged to attend the property directly with the seller. I received the report the day after the survey was completed which was brilliant. It was very thorough and detailed. The surveyor called me a few days later to discuss any queries I had.
They also responded quickly to further queries which I emailed to them. Would definitely recommend for a thorough job.

7 February 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Beckie

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

My experience was very good

My experience was very good. Very helpful. Friendly and super fast.

7 February 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Holli

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Andrew was helpful and friendly on the…

Andrew was helpful and friendly on the phone and gave a full survey of everything that you could think of. Great service!

25 January 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Mrjiggs

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

I was hoping for a detailed and in…

I was hoping for a detailed and in depth survey of the property I am buying and that is exactly what I got. Speedy and efficient,many thanks pinnacle

18 January 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Jamie

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 1 out of 5 stars

Waste of time

Waste of time. Used them for a property I was buying and ended up with numerous problems that aren’t highlighted. Complained and escalated to a director who simply used excuses and get out of jail cards.

16 January 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Dear Samantha

I am sorry that you are not satisfied with the response that you received after complaining. In accordance with our Complaints Handling Procedure, if you are not happy with the resolution of the complaint then you should refer this onto CEDR.

Regards, Joe @ Pinnacle Surveyors

Rated 4 out of 5 stars

Gets the job done

To redeem a help to buy equity loan, I needed a RICS certified valuation report on my house. I was recommend Pinnacle Surveyors from my mortgage advisor so I decided to go ahead with them. I had got a few other quotes and they were competitively priced. A date was arranged for the property inspection and the inspection was carried out swiftly. The report was emailed to me a few days afterwards. The only suggestion would be that Target HCA have a .pdf size limit for the report and the file from Pinnacle Surveyors was larger than the file limit. However, that was easily rectified by compressing the file.

10 January 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Bhav

Thanks for your 4* review - I am really glad to hear you are happy with the service we provided. Thank you also for your feedback, I will pass this onto our admin team.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional and Efficient

I found my experience very easy from my initial enquiry right through to receiving my survey. I dealt with Ed and Cathy and both were very respectful when entering the property of the house we are buying and the house we are selling. Survey was delivered quick and very informative.

7 January 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Carlene

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look