Pinnacle Surveyors Reviews 

Amazing customer service

Satisfied, Thanks.

Professional and efficient service

So simple, cost effective communicative and fast.

The surveyor was extremely professional and polite. I was provided with the property valuation within 2 days of the visit, which is a very fast turn around. The survey report provided was detailed and covered all requirements. Overall I was extremely satisfied with the service provided.

Super easy to deal with, very friendly and really really efficient. Great job and will 110% use again if needed and recommend.

The actual Survey was very thorough no complaints.
Actually get a booking was a nightmare, then to get cancelled on the day and put back another 2 weeks was totally frustrating. To top it off it look 8 days from the surveyor attending the property to us getting the report. Far to long and stressful. In a nutshell we wouldn’t use them again.

Made the whole experience stress free,
And not even had to have the day off work for my home valuation,

Initially slow to confirm appointment for valuation however, once highlighted to Pinnacle, the team were excellent in responding, being flexible and completing the valuation rapidly and the surveyor was very polite and professional. The valuation report was also provided within 24 hours of the appointment.

My survey date expires on 30th June. I wanted a one month extension for help to buy but as it was dated 18th June (as I requested in advance of the date), help to buy will only extend until 18th July. I asked that the date be amended to help resolve this and was told by Lucy in enquiries its company policy not to do this. If somebody had called me and explained this beforehand I would not have proceeded until this date. Very disappointed.

On time polite helpful didn't get upset when my normally friendly dog took a dislike to her.

Very pleased with service. Jamie called me before the survey to get any specific instruction, and again afterwards to summarise his findings. His report was released same day

The surveyor was highly professional and knowledgeable throughout the process. He took the time to explain each stage clearly, ensuring that I understood what was involved and what to expect. His thorough approach and willingness to answer questions made the entire experience straightforward and reassuring.

The service they provided was very helpful the report was available for us to see within 24 hours which was really quick. I emailed them with a request and that was actioned almost immediately. We would highly recommend them. The service was very good value for the price we paid.

Very easy to contact and get the result very quickly and on time.
With RICS valuation report .

Swift, pleasant to deal with.
Price wasn’t beaten by anyone more local.

If I could give zero stars, I would. I instructed Pinnacle Surveyors to carry out a Help to Buy redemption valuation on my property in February 2026. They produced two separate reports, both of which were formally rejected by Help to Buy for failing to meet their mandatory requirements on comparable evidence.

The valuations were therefore not fit for the specific Help to Buy purpose for which they were commissioned and paid. As a direct result, I have had to withdraw from a remortgage process, pay for a replacement Help to Buy valuation from another firm, and deal with significant delay, inconvenience and stress during a time‑critical redemption.

What has been most shocking is the complete lack of meaningful remediation once the issue was raised. At no stage did Pinnacle:

Offer to provide a compliant replacement valuation report;

Offer to liaise directly with Help to Buy to resolve the non‑compliance; or

Offer to contribute anything towards the unavoidable cost of a new valuation.

Their final position has been limited to offering a refund of the original £275 fee only, presented as a “full and final” offer, with no recognition at all of the further financial and practical consequences caused by their reports being rejected.

I am not a surveyor; I am a client who reasonably expected a regulated, RICS‑registered firm to (a) deliver a valuation that met the published requirements of the scheme it was instructed for, and (b) take responsibility and put matters right when that did not happen. In my experience, Pinnacle Surveyors have done neither.

I am today on Friday 29th May 2026, having exhausted their internal complaint process, left with no choice but to escalate the matter to their independent redress scheme and to RICS for external review. Based on this experience, I would strongly advise anyone considering using Pinnacle Surveyors for Help to Buy redemption valuations to think very carefully before instructing them.