Pinnacle Promotions Reviews 

2,437
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

They said it was possible to deliver on time and day of the event they said it will not get there. They did give us a refund but It was to late to get a backup and it cost me a client. Very bed expe... See more

Rated 3 out of 5 stars

Working with our Rep has been a great experience. Quick to resolve issues with product, shortages and shipping damages. Product has been lacking in quality here and there. Shirts arrived with oil l... See more

Rated 2 out of 5 stars

I ordered 4 items. 2 of which were fine, but the quality of the other 2 items was very poor. One top I ordered, a split neck tunic style with 3/4 sleeve has awful material (itchy, felt like a cheap ki... See more

Company replied

Rated 5 out of 5 stars

We purchased leather luggage tags with our logo embossed on one side. They arrived in perfect condition, well packed and on time. They are a quality product that we know our conference attendees wil... See more

Company details

  1. Promotional Item Store
  2. Business to Business Service

Written by the company

Pinnacle Promotions is a promotional marketing agency with expertise in design, sourcing, and production of branded merchandise and corporate apparel. Since 1994, we have helped some of the world's most recognized brands and institutions Make the right impression™ by selecting quality promotional products that are flawlessly customized and delivered faster than ever thought possible. Please call 877.300.2007 for additional information.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(2,437)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Small cups order

From the point of placing my order to the proof with Lindsey, to the quickness of the order, the cups we ordered were exactly what we were envisioning. Thank you for a great product!

7 April 2022
Rated 5 out of 5 stars

Great to deal with

Great to deal with. Have been purchasing business apparel and promotional items from Pinnacle for many years and have always had a positive experience including prompt international delivery.

6 April 2022
Rated 5 out of 5 stars

Denise and Taylor were just wonderful

Denise and Taylor were just wonderful! Tyler helped me with the products layout and selection and Denise helped me with billing and shipment that she made sure, the products arrived at our business store correctly! The products were very good for price and colors were descent ~ I’m so excited giving them to our customers for appreciation and I’ll order some more!! 🥰💗

2 April 2022
Rated 4 out of 5 stars

NEOPRENE PERSONALIZED TECH TACOS

We really liked the tech tacos and our logo came out great! The only reason we are giving this item a 4 star review is that our "brand" is red and we thought the scarlet color was more red in color (the proof we received appeared more red also) than the actual color it came out ....more of a burnt orange! A bit disappointing but a fun item to pass out to our potential clients nonetheless. Thank you!

1 April 2022
Rated 5 out of 5 stars

Great product!

I recently purchased a zip-up hoodie and I absolutely love it! It’s good quality material, super soft on the inside and extremely comfortable. I ordered a large and would say the size runs true. I definitely recommend and will be purchasing future products!

7 March 2022
Rated 5 out of 5 stars

Thank you, Pinnacle!

Thank you, Pinnacle, for your timely work on a quality product. I especially appreciate your patience and helpful guidance as we made some changes in our usual order. The product turned out great!

7 February 2022
Rated 4 out of 5 stars

Customer Service is great but Product Offerings are Unreliable

Jordan is always extremely responsive and helpful with our orders. She is timely and a wonderful partner.
My review is 4 stars due to availability. I think it would be helpful if you did not include products on your website that you do not or will not have in stock because it leads to customer disappointment. Or if you do not have them in stock, have some suggestions with it along with listing that it is in limited supply, so I can prepare myself and my team that there may be change.
Jordan kindly recommended some similar options, but ultimately when we received our items, it was not what we had initially expected with the substituted item (to no fault of Jordan). Though we can most certainly empathize with supply chain issues, I think you may be able to handle these better with the way you advertise your product offerings on your website.

Overall, your products are high quality and service is reliable. The customer service experience is always great.

4 February 2022
Rated 5 out of 5 stars

Due to supply chain issues with another…

Due to supply chain issues with another company I had to look else where for some items they weren't able to provide. I found you guys and love that you are local-ish! Also Curtis who helped me with my items is great, super fast and responsive.
Thank you.

2 February 2022

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