Pinnacle Group Reviews 238

I’ve had some issues with other people on my street however each time I’ve had to report something a lovely lady called Linda has always stepped in and tried her best to get it sorted. And has even h... See more

They are really good at responding to email requests and I am mindful Pinnacles are a lot better than other management companies. Emmanuel, as our site manager is very responsive and seeks to d... See more

Emmanuel has always been on hand for support and advice in the c. 10 years he's managed the Pavilions. We've not had an easy time, with poor building development from the original freeholders, Bellway... See more

Jocelyn has been a breath of fresh air, first Property Manager and company to get things done and put us right when we are exceeding the what could be possible. She has a tough job and always has a... See more

Moving into our new home was a smooth and genuinely pleasant experience. From the very beginning, the staff were incredibly kind, welcoming, and attentive. They made sure we felt comfortable right awa... See more

For our March Out at RAF Leeming, the Housing Officer, Jade Brown has been brilliant throughout. She was more than happy to come out and discuss any issues on multiple pre-march out appointments. Offe... See more

When I submitted my application, all my calls and messages were handled by very kind and courteous staff. Today, more than six months later, I am still waiting for the housing assignment. The worst pa... See more

David Bruce (Catterick) was professional in his work. He came well before the appointment time knowing I had to travel far to the new SFA. He also showed me what necessary steps I need to do when clos... See more

Via David Bruce we did a move in & out over the last year. Well communicated, professional comms, helpful advice. Moving home is never stress-free, but David's role in this was good. More generally, s... See more

I’ve had an ongoing issue with a leak in my property for a while, and I just want to say how helpful Emmanuel, property manager, has been in finally getting it sorted. He stayed on top of things th... See more

My pre move experience from Catterick was really good. I had a 2 month old at the time, and was already anxious with the packing and everything else. David Bruce was really reassuring. He not only exp... See more

If you have the option, avoid signing any contracts with them. The level of disorganisation, lack of accountability, and poor communication has caused nothing but stress and frustration. Be prepare... See more

Craig Watmough at the high impacts team has been very good for us. We were going around in circles after requesting SFA in a particular area due to a health issue. However, once I got a call from Crai... See more

I had an inspection at my flat for a broken window under warranty at the beginning of Agust. Since then, no one has returned to carry out the repair. I have sent more than twelve emails and even rea... See more

Very poor customer service and rude staff. Be aware that they have one email address that is accessed by many people therefore you have zero privacy and expect to have responses from different peo... See more

coming in the block and signing a sheet then leaving 2 seconds later with no equipment in hand whatsoever is not what I call cleaning, and they charge us money for these services! I call it FRAUD... See more

We wanted to take a moment to express our heartfelt gratitude for everything Liam has done so far, to help us secure our new home. Before we connected with Liam, the process felt overwhelming - call... See more

From viewing to move in at 404 Wembley Way, Zeeshan was nice and informative. He made me feel comfortable and was willing to answer any questions I had. The team who organised the viewing to the team... See more

For My Move Out at Catterick(Marne Barracks) with Housing Officer David Bruce. Everything was smooth and the process went well. David is very professional and well in touch with his role on the job, H... See more

I recently moved out of my SFA house with my young family at Catterick Garrison, & the experience, although sad, has been made easy with the great help & support from David Bruce, who has been our h... See more

Our march out at RAF Leeming was excellent. Jade conducted the pre-march out, which was thorough and provided an excellent framework to work towards providing a sufficient march out standard. David... See more

Can’t speak highly enough of our Property Manager Jocelyn who has been nothing but amazing. She has been great with communicating and keeping us informed on lot’s of things that we have had to deal wi... See more

We had a pre March out booked with David Bruce in Catterick, he arrived on time and was very clear in terms communicating the need of the pre march out. David provided valuable information on cleanl... See more

I recently moved into my new SFA in Catterick Garrison. I can’t thank my Housing Officer and the housing team at Pinnacle enough. They were so informative on the day of my move in and the house was to... See more

I wanted to take some time to highlight the amazing support and work that Alexandra Wilson has done. Knowledgeable and supportive, you can see the your in good hands with Alex and represents the Pinna... See more

I had a great experience with Mr David Bruce as he made me feel welcomed into my new home, he explained everything about the house to me with great clarity so that I have no issues down the line and a... See more

I struggled for over a week with forms and info needed for me to progress with my application. Michelle went out of her way to help me everyday. It was very heartwarming to hear how much Michell wan... See more

Dave moved me and my family out of a home and he was thorough with his checks, explained everything so we understand and I walked away knowing all the information I needed. Houses were well maintained... See more

Jocelyn has been very helpful, informative and responds quickly when emailing. She is very bubbly and you feel comfortable talking to her. Thank you for your help and being flexible with moving out pr... See more

David Bruce from Catterick visited this morning to conduct a pre march out. The process was fully explained to me and felt like there was no rush. He answered all of my questions and even left his con... See more

Zeeshan is the best person to manage Bowery. Since i joined Pinnacle FM, he has made my job easier and has communicated very well with me and helped me adapt. The residents echo this as well as I only... See more

Big thanks to Emmanuel, the property manager handling Pavilions in Tottenham. His prompt support with some paperwork helped ensure a smooth approval process with the lender. He even responded while... See more

I live on the bowery building and Zeeshan has been a great help to our building as a manager, making things happen he go beyond to try and help us with any issues we are having eg: lift breaking down... See more

Zeeshan from Pinnacle has been very productive and supporting residents within Wembley Park, the response rate from the team has been very good Keep up the good work. Cllr Akram

I was moved into our house in Catterick today by David Bruce he was lovely and had answers to any questions I had, explained everything perfectly with no dramas. Thank you David.

Communication was confused and each person that answered an e-mail contradicted the last response. It was like no-one was reading any of the other replies and resulted in me having 3 different tim... See more

I am following up on my previous review, which I posted in December 2024. I recently saw their response stating that they attempted to contact me via phone or email. However, I want to clarify that t... See more

This company are a disgrace. Call them asking to contact a site they managed as its a emergency and they don't even have the correct numbers for the office or staff. How can they work like this take m... See more

I’m really not happy. I was approached about a job, and after I shared my availability, the communication just dragged on. My messages were read, then I was asked if I could work a specific day. I... See more

Zeeshan has been amazing, every issue i had he has quickly sorted, he listens to the residents takes action and brings solutions. I appreciate all the effort and support he has provided.

Unfortunately we were moved to Pinnacle from another Housing Association which, stupidly, we thought couldn't be as bad as Peabody whom we were then with. How wrong can you be? They are even worse... See more

The issue was dealt within hours being reported to the Property Manager. He made sure that he was on site even if it was a Sunday and listened to all the complaints reported. Many thanks for the pro... See more

Disappointing. No gym, after 1 year of buying the property at Crossways. Electric charge for cat at 47p is a robbery. Service charge increase of 35% in the first year despite failure to provide gym. W... See more

Thank you to my housing officer Dave Bruce for organising for my march out appointment to be brought forwards. You have saved me a lot of extra stress and hassle between postings. I’m really grateful... See more

Would not even rate one star… appalling from start to finish. Double standards throughout, failure to complete any process on their part. Poor communication, inability to complete and retain and impor... See more

I am a serving member of the British army, entitled to surplus housing however I have not heard anything back from my application, and I am supposed to be moving in, in 11 days. I have inputted the d... See more

Utterly incompetent. Trying to sell my share of a Shared Ownership flat and the sale has been delayed for months due to their apathy and incompetence. Take forever to reply to emails. No one knows... See more

Absolutely loved my housing officer Jocelyn! One of the things I will miss, as i am now no longer a pinnicle tenant. She was always helpful, polite and very understanding.

Liam has been outstanding throughout our move process. He has been proactive, consistent and genuinely compassionate, and he has taken the time to understand the welfare pressures behind our move.... See more