First class! Registration was simple and took less than 5 minutes with immediate access to the storage container. Thankfully it’s within a 5 minute drive from my house and had the last container... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I used the online booking system and process was clear and simple to follow. I did have a slight issue when I arrived at site as the unit I was allocated was in appropriate due to access. This was Ea... See more
Company replied
Absolutely amazing. Extremely clean storage units that dont feel stuffy at all. Great way to store things, especially as someone neurospicy who doesnt like talking to people haha
Company replied
Excellent customer service Access to storage so easy and quick with no fuss Great that rental periods are weekly and you're not tied in with monthly fees. Fees are very competitive, in fact cheaper... See more
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Company details
About Pinkstorage
Written by the company
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Contact info
United Kingdom
- 0800 313 4401
- info@pinkstorage.co.uk
- www.pinkstorage.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pinkstorage
Thank you for your wonderful review! We're so pleased to hear you found Pink Storage so easy to use. We aim to make the entire storage process as simple and hassle-free as possible, so it's great to know we've achieved that. Thank you for choosing Pink Storage!
Easy to arrange and not has a problem…
Easy to arrange and not has a problem to date. Would definitely rec comment.
17 June 2026
Reply from Pinkstorage
Thank you for your lovely review! We're delighted to hear that arranging your storage was easy and that everything has gone smoothly so far. We really appreciate your recommendation and are grateful you chose Pink Storage. If you ever need any assistance, our team is always happy to help!
First time using a storage container
First time using a storage container, our removals found it easy to get in and out and at the moment it is great time will tell
26 June 2026
Reply from Pinkstorage
Thank you for taking the time to leave a review! We're delighted to hear that your first experience using a storage container has been a positive one and that your removals team found access quick and straightforward. We appreciate your feedback and hope we continue to provide you with a great storage experience throughout your time with us. Thank you for choosing Pink Storage!
Reply from Pinkstorage
Thank you for your fantastic review! We're delighted to hear you found Pink Storage convenient and easy to use. Your recommendation means a lot to us, and we're grateful you chose Pink Storage. We look forward to continuing to provide you with a great storage experience!
Helpful staff Craig saved the day..
Helpful staff Craig saved the day... Was about to cancel when he called n really helped me...
3 July 2026
Unprompted review
Reply from Pinkstorage
Thank you so much for your wonderful review! We're delighted to hear that our team was able to provide the support you needed and turn your experience around. We pride ourselves on delivering excellent customer service, so it's great to know we could help. Thank you for choosing Pink Storage, and we really appreciate your recommendation!
Pink Storage
Great location
Great facilities
Clean and tidy, easy to access and use.
Very easy to reserve and competitively priced.
22 June 2026
Reply from Pinkstorage
Thank you for your fantastic review! We're delighted to hear you found our location convenient and our facilities clean, tidy and easy to access. It's also great to know that reserving your unit was straightforward and that you found us competitively priced. We really appreciate your feedback and thank you for choosing Pink Storage!
Reply from Pinkstorage
Thank you for your wonderful review! We're delighted to hear you found the process easy to arrange and that you received excellent customer service. Providing a simple, hassle-free experience for our customers is what we strive for. Thank you for choosing Pink Storage!
Reply from Pinkstorage
Thank you for your lovely review! We're delighted to hear that our location was convenient for you and that you found us to offer great value and service. We really appreciate your feedback and thank you for choosing Pink Storage!
Excellent customer service and price
Excellent customer service
Access to storage so easy and quick with no fuss
Great that rental periods are weekly and you're not tied in with monthly fees.
Fees are very competitive, in fact cheaper than other storage units
16 June 2026
Reply from Pinkstorage
Thank you so much for your fantastic review!
We're delighted to hear that you've found our storage easy to access and that our flexible weekly rental options have worked well for you. It's also great to know that you found our pricing competitive compared to other storage providers.
We really appreciate you taking the time to share your experience and look forward to continuing to provide you with excellent service.
Many thanks,
Reply from Pinkstorage
Thank you for your wonderful review!
We're delighted to hear you've had a great experience from the very start. Providing excellent service and making storage simple and stress-free for our customers is exactly what we strive for.
We really appreciate your feedback and look forward to continuing to assist you whenever you need us.
Many thanks,
Great price and very easy process
Great price and very easy process . Recommended if you need short or long term storage.
30 June 2026
Unprompted review
Reply from Pinkstorage
Thank you for your great feedback! We're pleased you found the process very easy!!
Very easy to book a container online
Very easy to book a container online. The container was in excellent condition and had a lovely clean smell. Access is easy and the price is great
23 June 2026
Reply from Pinkstorage
Thank you for your great feedback! We're glad you found booking easy, the container in excellent condition, and access straightforward. It's also great to hear you were happy with the cleanliness and pricing!!
Fantastic customer service as I had an…
Fantastic customer service as I had an issue online booking the storage unit. So easy to use the app to gain access and cancel etc. Would be nice to receive a confirmation email when you have cancelled unit to confirm all done etc. unit was spotless. I would definitely recommend
5 June 2026
Reply from Pinkstorage
Thank you for your great feedback! We're really pleased to hear our team was able to help with your booking issue and that you found the app easy to use. It's also great to know you were happy with the clean unit and overall experience. We appreciate your suggestion about cancellation confirmation emails and your recommendation!!!
Unauthorised Access to Storage Unit by Manager - Disabled Customer. Please do not use this company!
Dear Sir/Madam,
I am extremely disappointed with the way my account has been handled and wish to make a formal complaint.
I am disabled and have a physical impairment which significantly limits my ability to remove the contents of the storage unit myself. I have already explained my circumstances, yet there has been a complete lack of communication, understanding and reasonable consideration of my disability.
The current situation relates to my late sister’s belongings, which has been extremely distressing. Being told that I must remove everything before my cancellation can be processed, without any meaningful discussion about my circumstances or any reasonable adjustments, has caused me significant stress and has had a serious impact on my health. The level of stress has become so severe that I am on the verge of being hospitalised again.
I am also concerned that I was not provided with clear information regarding the introductory rate and the implications of using it previously. The lack of transparency and communication has left me in a very difficult position.
In addition, I wish to raise a complaint regarding the conduct of your manager, Craig. I found his manner to be rude, dismissive and lacking empathy. His approach has only added to the distress I have experienced.
As a disabled customer, I expect your company to comply with its obligations under the Equality Act 2010 by considering reasonable adjustments rather than applying your standard policy without regard to my disability.
I am also making a formal Subject Access Request under the UK General Data Protection Regulation and the Data Protection Act 2018. Please provide me with copies of all personal data you hold about me, including but not limited to:
* All emails, letters and correspondence.
* Internal notes relating to my account.
* Telephone recordings and transcripts.
* Copies of all complaints and complaint handling records.
* Staff notes and internal communications referring to me.
* CCTV footage, where I am identifiable and where available.
* My account history and payment records.
Please treat this email as both my formal complaint and my Subject Access Request. I expect acknowledgement of both within the required timescales.
I ask that you urgently review my case, consider appropriate reasonable adjustments in light of my disability, and respond with a fair resolution rather than continuing to apply charges without addressing the circumstances I have repeatedly explained.
I look forward to your prompt response.
Yours faithfully,
30 June 2026
Unprompted review
Reply from Pinkstorage
We are sorry to hear that you are unhappy with your experience and appreciate you taking the time to raise your concerns.
We acknowledge receipt of both your formal complaint and your Subject Access Request (SAR). Your SAR has been forwarded to our Data Protection team, who will respond within the statutory timescales under the UK GDPR and Data Protection Act 2018.
With regard to your complaint, we have reviewed your account and would like to clarify a number of points.
Firstly, we acknowledge the personal circumstances you have described and understand that dealing with storage arrangements can be difficult. However, throughout your tenancy we have applied our standard terms and conditions consistently.
Our records show that the account was opened in your own name using your own identification and personal details. At the time of sign-up, the account holder was confirmed as yourself. We were later informed that the unit was intended for your sister; however, this information was not provided when the agreement was entered into.
We have also identified that additional accounts were opened using your details while an existing tenancy remained active. As outlined in our promotional terms and conditions, introductory offers are available to new customers and are not intended to be used repeatedly by the same account holder.
Regarding the cancellation request, our records show that a cancellation was submitted confirming that the unit had been emptied. Following a routine inspection, it was found that the contents remained inside the unit and the key had not been returned. In accordance with our cancellation procedure, the tenancy therefore remained active and storage charges continued to apply until the unit was vacated in line with the agreement.
You have also raised concerns regarding the conduct of myself. We have reviewed the correspondence held on file. While we acknowledge that discussions became difficult, we are satisfied that all communication from our staff remained professional and focused on explaining the account status, the applicable terms and the available options. Unfortunately, during these exchanges, abusive and offensive language was directed towards me and members of my team, which is not acceptable. We remain committed to treating all customers with respect and expect the same courtesy to be shown towards our employees.
In relation to your comments regarding the Equality Act 2010, we take our obligations seriously and consider requests for reasonable adjustments on an individual basis. However, reasonable adjustments do not remove contractual obligations or permit inaccurate cancellation declarations. Where assistance is requested, we are happy to discuss appropriate options within the scope of our policies.
Your complaint will continue to be reviewed through our formal complaints procedure, and a final response will be issued once that review has concluded.
Yours sincerely,
Reply from Pinkstorage
Thank you for your kind feedback!!!
Reply from Pinkstorage
Thank you for your feedback! We're glad you found the whole process easy from start to finish!
Excellent service very helpful staff
Excellent service very helpful staff
29 June 2026
Unprompted review
Reply from Pinkstorage
Thank you for your kind feedback!!!
Highly recommended!
Easy to follow instructions on how to get in and to my container
Was lovely and clean
Would definitely recommend to others
Location is ideal as is the price
22 June 2026
Reply from Pinkstorage
Thank you for your great feedback! We're pleased you found the site easy to access and your container clean and well-presented. It's also great to hear you were happy with the location and pricing. We really appreciate your recommendation!!
Easy to book and use website
Easy to book and use website. By far the cheapest in stoke on trent. Highly recommend.
27 June 2026
Unprompted review
Reply from Pinkstorage
Thank you for your kind feedback!
This is probably the best storage facility in the UK.
This is probably the best storage facility in West Midlands. Did not expect a kind gesture of bottled water and goodies waiting for us in the container as you open door. The storage container was clean and smelled fresh and welcoming. The site is fully automated and clean. Offering proper privacy and security. It's out of this world! Best of all for such a pristine quality storage they offer the cheapest prices in the industry hands down for a 160 ft container. Affordable and quick to book online. I really recommend you try this first before going anywhere else for your storage solution. Totally awesome!
28 June 2026
Unprompted review
Reply from Pinkstorage
Thank you so much for your amazing feedback! We're thrilled to hear you were impressed with the cleanliness, security, and overall experience, as well as the little welcome touches. It's great to know you found the booking process easy and good value too. We really appreciate your recommendation and support!!
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