50 free spins plus 40 and no wins, this is not the way to treat new customers even a small win is expected when joining a new site, do not trust go to coral or paddy powers. They are fair with there p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Started off good then really bad after that 270 quid in 2 days on 50ps hit twice both 9 quid spin after spin just rubbish spins. Dont think i can win something back after reading the review from lilly... See more
Company replied
Made a withdrawal of £100 through bank transfer (same method I made my deposits) as pink casino said this would be the fastest withdrawal method and the money would be in my account within afew minu... See more
Company replied
Been gambling for years and only company ive appreciated with actioning requests so quick with payments team. Received my winnings 4k within minutes after winning however bank held on to it for a re... See more
Company replied
Company details
Written by the company
Pink Casino is a well-established online casino, slots and bingo site. Pink Casino is a leading online casino in the UK. We have a selection of different games for you to play, including online slots like Rainbow Riches and Starburst, as well as Live Casino games and different Bingo games. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@pinkcasino.co.uk
- www.pinkcasino.co.uk
You should know
2.9
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My day today
I love the way they take my money and give it back to me it fills me with joy and splendor
16 August 2025
Reply from Pink Casino
Hi,
Thank you for this fantastic and uniquely worded review! We're thrilled to hear that you're enjoying the full gaming experience with us – from the excitement of the games to the satisfaction of a win.
Our main goal is to provide a secure and entertaining platform, and it's wonderful to know we're succeeding in bringing you joy.
We truly appreciate you taking the time to share your positive experience. We wish you the best of luck and remind you to always play responsibly.
Best regards,
The team at Pink Casino
Reply from Pink Casino
Hi Sally,
Thank you so much for this fantastic review!
We're thrilled to hear you're enjoying our games and finding the app user-friendly.
That's exactly what we aim for!
Kind regards,
The Pink Casino team
Disgusting
EDIT* 12th aug
HAVE BEEN TOLD THEY MESSAGED ME AND STILL NOTHING! MY BROTHER HAS DONE NOTHING WRONG FOLLOWED EVERY RULE BUT YOUS ARE GENUINELY NOT TRYING TO EVEN HELP AT ALL! He feels it it is pointless because he has been lied to 3 times!!! Disgusting! Stole my brothers money and won’t pay him said he needs more verification! He sent all this and still no withdrawal , it was quite a big win so this stressed him out to which he explained that to the agent!!! They have now added another block for safer gambling team all because he was stressed and wanted his winnings!!!! SCAM STAY AWAY
11 August 2025
Unprompted review
Reply from Pink Casino
Hi there Courteney,
Thank you for raising this serious concern regarding your brother's withdrawal and account.
We understand that delays with a significant withdrawal, combined with verification and safer gambling reviews, are incredibly stressful and frustrating. We ha
ve strict regulatory obligations for both player verification and safer gambling, which can require thorough reviews, especially after a large win, to ensure we protect our players and meet our legal duties.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Pink Casino Team
Reply from Pink Casino
Dear Stardust,
Thank you for your positive feedback.
We're glad to hear you're enjoying our games and are satisfied with the fast payouts.
We always strive to provide a pleasant and efficient experience.
Kind regards
Pink Casino,
Greatsite for me
Been gambling for years and only company ive appreciated with actioning requests so quick with payments team. Received my winnings 4k within minutes after winning however bank held on to it for a review asked for further info . I requested confirmation of payment had what I needed within 1hr . Customer service been great to . Nice to have a site who action things straight away rather than keep you waiting :) 10/10
7 August 2025
Unprompted review
Reply from Pink Casino
Hi there Gibby,
Thank you so much for your wonderful feedback!
We truly understand how reassuring it is to have swift payment processing and responsive support, especially when dealing with external bank queries.
We are dedicated to providing an efficient and excellent experience for all our valued players.
Regards
The Pink Casino Team
This site has been fair and very…
This site has been fair and very helpful when need help payout takes a while as I use apple but you d get it very pleased with this site so far
7 August 2025
Reply from Pink Casino
Hi There!
That's fantastic to hear!
We're thrilled you find our site fair and our team very helpful.
We also appreciate you highlighting the withdrawal process. While processing times can vary between different payment methods, ensuring you receive your winnings securely is always our top priority.
It's wonderful to know you're very pleased with your experience so far!
Kind Regards,
Pink Casino
Won’t process my withdrawal
So I finally got a big win, and when I’ve come to withdraw my account has been blocked and I have been asked to provide verification documents. I submitted these promptly.. however still no sign of my withdrawal. I have contacted live chat & email with them several times and each time I’m told my account so under review which apparently is completely normal.. however 1. How long does this take? They have asked me for personal information which I’ve sent and they’ve accepted and yet still have to do a review. 2. It shouldn’t take this long for a withdrawal!! I am honestly feeling at this time they have conned me and I’m not getting anywhere hence why I’m giving them a review. I wouldn’t normally do this, but I don’t know where else to turn.
EDIT - since doing the review I’ve spoken to email and still not had any progress. I’ve also provided my details as requested by them in their reply below… but as of yet heard nothing. I’ll keep updating.
2 August 2025
Unprompted review
Reply from Pink Casino
Hi there,
Thank you for sharing your distressing experience regarding your recent big win and the subsequent account review and withdrawal delay.
I truly understand how incredibly frustrating and concerning it must be to face these delays and feel conned, especially after securing a significant win and promptly providing requested documents.
We are committed to resolving this immediately, clarifying the review process duration, and expediting your withdrawal.
We will investigate the specifics of your account review to ensure a swift resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Pink Casino Team
very good ❤️❤️❤️❤️❤️❤️❤️
1 August 2025
Reply from Pink Casino
Hi There!
That's wonderful to hear! We're absolutely thrilled to see all the love. ❤️
Knowing you're having such a great experience is what we strive for every day.
Thank you so much for your fantastic feedback!
Kind Regards,
The BetMGM Team
10p roulette from Gamvey is tampered
10p roulette from Gamvy is tampered and ball rotates sometimes slow and fast land on different place where u didn’t bet .
You can see when ball is rotating when it’s about to stop the dealer pushes it more .
Restricted me to all promos too so that secret cheating is not revealed to public .
Lier fraud
Pink casino and BETmgm are same make sure you don’t play on both sites.
All games are fraudulently set to loose your money and time .
BetMGM and pink Cheap casino they will remove from you for permotions to save their £2 or £4 .
28 July 2025
Unprompted review
Reply from Pink Casino
Hello Skindar,
Thank you for your feedback.
I am sorry to hear that you feel that the game has been tampered with. I can assure you all our games are checked regularly by our regulators to make sure they are all compliant.
We would love to look into this further for you, I have sent you an internal request for further information via Trustpilot.
All the best, Pink Casino.
Games are unique navigation could be…
Games are unique navigation could be better thought out it's not as intuitive as a most of the other game platforms
27 July 2025
Reply from Pink Casino
Hello Mark,
Thank you for your feedback.
We're glad you find our games unique.
We also appreciate your honest opinion on the navigation. We continuously strive to improve our platform and make it as user-friendly as possible.
Regards, Pink Casino
Reply from Pink Casino
Hello Andrew!
Thank you for the fantastic feedback and high recommendation!
We're thrilled you're enjoying our exciting selection of games and fast payouts.
We believe a top-tier gaming adventure is built on two key pillars: a universe of great games to explore and the peace of mind that comes with swift, reliable withdrawals.
Your satisfaction confirms we're on the right track! 🦁
Kind Regards, Pink Casino
You won’t let me withdraw my winnings
Pink casino helped me withraw my winning , all great thank you .
10 July 2025
Reply from Pink Casino
Hi Martin,
Thank you for bringing this matter to our attention.
We can certainly appreciate how frustrating an issue with a withdrawal would be.
To resolve this, a thorough investigation into the specific circumstances is required. We treat all such concerns with the utmost urgency and importance.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Pink Casino
Deposited far to much before winning a…
Deposited far to much before winning a quarter back!
10 July 2025
Reply from Pink Casino
Hi there Jacob,
Thank you for sharing your feedback regarding your deposit and win experience.
I understand it can be frustrating to feel like you've invested a lot for a smaller return.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Pink Casino Team
Reply from Pink Casino
Hi Ashley,
Thank you for your positive feedback!
We are very pleased to hear that you are enjoying our games and finding them fun.
Providing an enjoyable experience for our players is always our aim.
Kind Regards,
Pink Casino
Upstanding casino
Upstanding casino, does their job as they should, no funny business. Good vibes and a fun place to be playing around at!
4 July 2025
Reply from Pink Casino
Hello there Xander,
What a fantastic way to put it, thank you!
Our entire aim is to be a straightforward and trustworthy casino, so your comments about us being 'upstanding' and having 'no funny business' are genuinely brilliant to read. That's the standard we hold ourselves to every single day.
To know that you're also getting 'good vibes' and finding it a fun place to play is what makes it all worthwhile.
Thanks ever so much for leaving such a glowing review.
Kind Regards,
Pink Casino
Reply from Pink Casino
Hi Bryan,
That's fantastic to hear!
We're thrilled you think we're a great casino and that you're really enjoying the app.
Our goal is to create the ultimate gaming adventure, and knowing you're having a great time on our app means the world to us.
Thank you for the wonderful feedback!
Kind Regards,
Pink Casino
Well it can start by letting us a win…
Well it can start by letting us a win as you can see I've put on but never win big iv must ov put over a grand on it since I've stated playing it not that good to be honest
30 June 2025
Reply from Pink Casino
Hello Donna,
I appreciate you sharing your experience.
I understand it can be disheartening when you don't experience the wins you are hoping for.
To reassure you, every game on our platform operates with a certified Random Number Generator, ensuring that all outcomes are entirely fair and random.
We are fully committed to providing a transparent and secure gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Pink Casino
Slots keep going down
30 June 2025
Reply from Pink Casino
Hi Sandra,
Thanks for your feedback. It is understandable your frustration with the slots going down.
We apologise for any inconvenience this has caused. We are committed to reviewing its platform's stability and working with game providers to ensure a seamless and enjoyable gaming experience for all players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards
PinkCasino
Reply from Pink Casino
Hello Michelle,
Thank you for your review.
I understand your frustration with the perceived chances of winning.
We want to assure you that all our games operate with a certified Random Number Generator, ensuring fair outcomes.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Pink Casino
Very helpful
Very helpfull and understanding. Clear instructions and short waiting time for withdrawals. Thank you
27 June 2025
Reply from Pink Casino
Hi There !
That's wonderful to hear!
We're thrilled that our team was very helpful and understanding, and that you found our instructions clear with short waiting times for withdrawals.
We strive to provide the world's greatest iGaming experience, and your feedback truly reinforces our efforts.
Thank you for your kind words and for playing with us!
Kind Regards,
Pink Casino
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