I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was in a bit of a spot with an botched electric shower that was being installed by a cowboy (came on my landlord’s recommendation) - long story short. The part installation was unsafe and the cowboy... See more
Company replied
Easy to book. Good availability (had not managed to find a plumber from our usual firm).Jack messaged to let us know what time to expect him. Clean and tidy. Job was done and unexpected complications... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic response time and Service
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Natasha,
Thank you for your kind feedback. We are happy to hear that you were pleased with our response time and the service provided.
We appreciate you taking the time to share your experience and your support means a great deal to the team.
Kind regards,
Pimlico Plumbers
Woken at 3am to the sound of running…
Woken at 3am to the sound of running water , phoned Pimlico Plumbers at 4 am to book an appointment . They phoned back at 7.30 to say someone would be there between 08.00- 14.00 hrs arrived at 8 problem sorted by 10.00. Great service , polite and helpful plumber who did a thorough job.
26 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Margaret,
Thank you for your kind feedback. We are pleased to hear that, despite the early disruption, our team were able to respond quickly and resolve the issue for you that morning.
It’s great to know the plumber was polite, helpful, and carried out a thorough job, and we will be sure to pass your comments on to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Slow response to urgent request
Ben the electrician was great, communicative etc. But here I am 2 weeks later and I still haven't received my electrical safety certificate after being told it would take a couple of days. 2 phone calls during that time when I was told the certificate would be expedited but still nothing.
12 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sam,
Thank you for your feedback. We are pleased to hear that Ben provided a great service and communicated well during the visit.
However, we are sorry to hear about the delay in receiving your electrical safety certificate and appreciate how frustrating this must be. Unfortunately, we have been unable to locate the job details using the information provided in your review, which means we are currently unable to investigate this further.
We would appreciate the opportunity to look into this properly and resolve the matter for you. Please contact our Customer Services team directly with your job reference details so we can prioritise this and provide an update as soon as possible.
Kind regards,
Pimlico Plumbers
Reconnecting Electricity Supply.
Soon after the electrician arrived, I was confident that my electricity supply would be reconnected on the correct footing. Electrician was friendly, confident and methodical, Didn't waste one second.
24 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Paul,
Thank you for your kind feedback. We are pleased to hear that you were confident in the service provided and that our electrician was friendly, methodical, and efficient throughout the visit.
We really appreciate you taking the time to share your experience, and we will ensure your comments are passed on to the engineer involved.
Kind regards,
Pimlico Plumbers
Needed 2 new ceiling lights installed
Needed 2 new ceiling lights installed, the first being in a stairwell and not easy to access, the 2nd in the living room and Rory did a great job on both. And we had a great chat too, a great guy and wishing him all the best
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Patrick,
Thank you for your kind feedback. We are glad to hear that you were happy with the installation of your ceiling lights and that Rory did a great job, even with the more challenging stairwell access.
We will be sure to pass your comments on to Rory, as it’s always great for the team to hear when their work and professionalism are appreciated.
We really appreciate you taking the time to share your experience and wish you all the best.
Kind regards,
Pimlico Plumbers
Lone females BEWARE
Lone females BEWARE! The bathroom is worse after he had spent a day there - before he came I had a damaged shower back board and by the time he left he had upscaled a simple job to the point where both the bath and the shower were out of action: he knew my urgency and deadlines for a new tenant . He changed my roll top bath chrome plugs and chain without asking me for a new modern look that I wouldn’t have bought myself, broke my shower handle, bought the wrong waste trap for my roll top (he spent all day in the bathroom but didn’t realise until just before he’d finished that the bath was too low and needed a specialist piece of kit that I could order next day delivery and he’d come back to fit it - at a price obvs). The whole experience has left a bitter taste in my mouth. One of being taken for granted, a plumber that was more like a salesman on the make for the next job and how much he could make from the job.
I DO NOT recommend single females use them and shame shame on you PP for actively supporting this behaviour. This whole thing has been a farce and cost me a fortune over the bank holiday weekend to fix his mistake.
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Alison,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the distress this has clearly caused you. We understand how important it is to feel confident and comfortable when inviting a tradesperson into your home, and we take concerns of this nature extremely seriously.
Having reviewed the job notes, the initial attendance identified significant underlying issues within the bathroom, including failed fixings, leaks within the system, and defects in the existing installation. As a result, further works were recommended to properly resolve these issues, including removing and replacing compromised pipework, addressing leaks within the wall, and reinstating affected bathroom areas to ensure a long-term and safe repair.
During the second visit, our engineer carried out a number of remedial works, including replacing defective pipework, addressing leaks, installing new fittings, and testing the system to ensure it was watertight. At the time of completion, no active leaks were identified. Certain additional elements, such as tiling and finishing works, were discussed as separate works due to the scale and specialist nature of the repairs required.
We are, however, very sorry to hear that you feel dissatisfied with the outcome and that there were aspects of the experience that caused you concern. This is not the standard of service we expect from our engineers, and we take your comments very seriously. We also want to reassure you that we do not condone any behaviour that leaves customers feeling uncomfortable or unsupported in their own home.
We would welcome the opportunity to review this matter further and address your concerns directly. Please contact our Customer Services team so we can investigate fully and ensure your experience is properly looked into.
Kind regards,
Pimlico Plumbers
Great customer service
Great customer service, friendly and efficient, big thank you
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Christopher,
Thank you for your wonderful feedback. We are happy to hear that you received great customer service and found our team friendly and efficient. Your kind words will be shared with the team, and we truly appreciate you taking the time to leave a review.
Kind regards,
Pimlico Plumbers
Excellent efficient service.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jamal,
Thank you for your kind feedback. We are happy to hear that you found our service to be excellent and efficient. Providing a high standard of service is very important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Expensive but worth it.
22 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Howard,
Thank you for your feedback. We appreciate your comments and are pleased to hear that you felt the service provided was worth it. We always strive to deliver a high standard of workmanship and customer service, and your support means a great deal to us.
Kind regards,
Pimlico Plumbers
Disingenuous, dishonest and totally inadequate
I would give zero stars if possible because my appliance still is not fixed. I do have to say that the call handlers are very friendly and try to be helpful but their charging policy is not fit for purpose. However as a single teacher who cannot take time off to wait for an engineer I previously found them convenient and flexible for central heating issues. However I booked ( an expensive) visit with a washing machine engineer because my machine was leaking. He made a cursory inspection, did not listen to any of my concerns and said bar tightening the seal for the pump found nothing wrong. My washing machine is still leaking and I have only been able to do very small short washes to minimise the escape of water. When I called Pimlico today the plumber responded that it must be another issue that had occurred since his visit as he found nothing wrong. Pimlico said the only service they could offer me was an assessment of the work done ( which evidently was non existent) and if they felt their work was satisfactory and that the leaking was a ‘new issue’ they would have to charge me for another visit. This is the second time in a year where Pimlico have asked me to pay an additional charge because the issue was not fixed on the first visit. Their guarantee of work done is not fit for purpose and one wonders whether first visits are encourage to be cursory so that new charges can be added. I obviously told Pimlico that I was not prepared to take the risk of another charge, bearing in mind that the engineer was so unsatisfactory. I have asked another company to come and look but quite frankly I am at the point where it might just be easier to order a new washing machine ( despite the current one being less than 4 years old and an expensive brand). I am totally disgusted with Pimlico Plumbers and their disingenuous engineers.
22 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
We are very sorry to read about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, particularly given the inconvenience caused and your concerns regarding the service provided.
Unfortunately, we have been unable to locate the details of this job using the username provided on the review. We have also requested further information through Trustpilot but, to date, have not received a response.
We would appreciate the opportunity to investigate this matter fully, address your concerns as a priority, and work towards a resolution. Please contact our Customer Services team directly with your job reference number and contact details so that we can review this urgently for you.
Kind regards,
Pimlico Plumbers
Quick response and helped with sorting…
Quick response and helped with sorting the blockage
22 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Charles,
Thank you for your feedback.
We’re pleased to hear you were happy with the quick response and that we were able to help resolve the blockage efficiently.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Great skilled work application
Great skilled work application, along with a friendly face and demeanour
19 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Seiriol,
Thank you for your lovely feedback.
We’re happy to hear you were pleased with the skilled workmanship provided, along with the friendly and professional service received. We will be sure to pass your comments on to the team
We really appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Fast & Efficient
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Steve,
Thank you for taking the time to share your positive experience and the 5-star review
Kind regards,
Pimlico Plumbers
Simon’s communication and workmanship…
Simon’s communication and workmanship plus being able to solve problems was first class. Highly recommend his ability
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mark,
Thank you for your kind feedback.
We’re really pleased to hear Simon’s communication, workmanship, and problem-solving were all first class during the visit. It’s great to know you were so happy with the service provided.
We appreciate your recommendation and will pass your comments on to Simon.
Kind regards,
Pimlico Plumbers
I was very impressed the booking…
I was very impressed the booking process was easy and the person who I spoke to was very polite. Everything was done at a fast pace. Mitchell who came out to the site was very polite and efficient with his work. Would definitely recommend
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rupa,
Thank you for your kind feedback.
We’re pleased to hear you found the booking process easy and that our team member you spoke with was polite and helpful. It’s also great to know Mitchell attended promptly and carried out the work efficiently and professionally.
We appreciate your recommendation and will make sure your comments are passed on to Mitchell and the team.
Kind regards,
Pimlico Plumbers
Outstanding service.
I thought Pimlico Plumbers sent an outstanding guy that knew exactly what the problem was and acted accordingly.
Thank you.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your kind feedback.
We’re pleased to hear that the engineer was able to quickly identify the issue and deal with it effectively. It’s great to know you were happy with the service provided.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Pimlico plumbers
Pimlico plumbers
Lee and Tony changed my water heater within hours. Tested it and explained everything I needed to know. They were courteous and left the area clean. I would not hesitate to recommend this company.
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi John,
Thank you for your kind feedback.
We’re happy to hear that Lee and Tony were able to replace your water heater so quickly and took the time to test everything and explain the installation clearly. It’s also great to know they were courteous and left the area clean and tidy.
We appreciate your recommendation and will make sure your comments are passed on to both Lee and Tony.
Kind regards,
Pimlico Plumbers
We rang Pimlico plumbers as an…
We rang Pimlico plumbers as an emergency water leak had occurred, they sent out relevant drain specialist the same day and he then recommended that a plumber would come the next day and would also be needed to order and refit parts we needed to complete the job. it was a bit expensive as Plumber and Drain specialist needed separate payments for the work they did. Overall we are happy that there was a solution to the leak and repairs were done.
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave your feedback.
We’re happy we were able to respond quickly to your emergency and get the relevant specialists out on the same day to help resolve the leak. It’s good to hear the issue was identified and that the follow-up plumbing and repair works were completed to get things back in order.
We understand your comments regarding the overall cost and the separate visits, and we appreciate your honesty on this.
Most importantly, we’re glad the situation was resolved and everything was put right for you.
Kind regards,
Pimlico Plumbers
Chris West is an absolute pleasure to deal with....
Chris is an absolute pleasure to deal with, He gets straight to the task at hand with a 'nothing is a problem' attitude. His advice is genuine and his workmanship is exceptional.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jorge,
Thank you for your kind feedback.
We’re pleased to hear your positive comments about Chris. It’s great to know he approached the job with a helpful, can-do attitude, provided genuine advice, and delivered work to a high standard.
We’ll be sure to pass your feedback on to him.
Kind regards,
Pimlico Plumbers
Andrew was truly competent and professional
Andrew was prompt, quick to identify the problem and suggest solutions and effective in getting those problems resolved very quickly. He was also extremely kind and helpful.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jenny,
Thank you for your feedback.
We’re glad to hear that Andrew arrived promptly, quickly identified the issue, and was able to offer clear solutions and resolve the problem efficiently. It’s also great to know you found him kind and helpful throughout the visit.
We’ll make sure your comments are passed on to Andrew.
Kind regards,
Pimlico Plumbers
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