PicturesOnGold.com Reviews 

Purchased personalized softball earings for our granddaughter. They arrived on time and we're wrapped for a Christmas gift. Opened Christmas day, but we're not taken out of the box until several days later. Once removed one earring the post was broken off and the other one was bent. We contacted customer service, sent pictures of damaged product. After several days the response was for $15 dollars plus shipping they would repair the earings. This is unacceptable. You pay good money for a product and they want you to pay for repair and shipping. Honestly they should replace the product and ship to me at no charge. I wish I would have looked at their reviews before even placing an order. Lesson learned. Do not purchase from this company and read all reviews, over 90% are defective products and dissatisfied purchases. By the way, when you try the numbers for customer service it goes to voicemail and then states voicemail is full. The only way we finally got through was by pushing extension for purchasing. Waste of time and money. Wish I could not have even rated one star!
UPDATE: I Received a call from a supervisor stating that my first response back from customer service was standard. After reading my review she wanted to contact me directly. I was promised a new set of earings. They arrived today and seem to be fine. I appreciate the accurate response and time to getting the damaged product replaced.

Service and product quality could not be worse. Huge scam! Do not order from them. They do not take returns at all even though they advertise that they do. I wasted $250 on a product that is complete junk.

Scam. I ordered an engraved medallion. It arrived not engraved. I asked for refund. They told me they have a no refund policy and have not offered a way to get refund.

Very disappointed for the money paid. The locket is very small, and the chain in the picture when ordered is the smallest chain I have ever seen.......but the picture does not depict that. Way way overpriced from what I received. I wanted something nice to remember my dog that had passed for my wife, and what I got was as substandard as you can get for almost $1,000. It is a total rip off.

Placed order on 12/8. Still have not received it as of 12/27. Was told it was an error with Amazon shipping and they would be sending a replacement immediately. I have called daily. Each time I was assured I would have it by Christmas. Finally on 12/24 I called and it still had not been shipped out. I told them to cancel the order and refund my money as I now had to go out on Christmas Eve and attempt to find a replacement gift. Called back on 12/26 and was told it was shipped on the 24th. I call bull on this as I told them to cancel the order after they told my it was not shipped. Asked for a return call from a member of management. Was assured I would hear back from them by the end of the day. Again the company had lied to me. Do not use this company.

my boyfriend ordered me a locket for our last christmas together before he’s off at boot camp and it is a mess. $200 for a locket that doesn’t even close. straight out of the box it was dirty and the clasp was damaged. how do you guys send out jewelry like this? this website is just a huge scam for people trying to do something sweet for their loved ones it’s sad. The photos on the inside, make him look like he has lipstick on and again it came completely filthy. it was supposed to be gold and has black streaks all over it like it was dragged across concrete and rubbed in dirt. will be refuting the charges since this place doesn’t like to do refunds or even attempt to acknowledge or help:))) every bad review just gets the same automated apology.

Ordered a double sided scapular medals set from "Pictures on Gold" Dec 16,2025, a Christmas gift for my husband. Paid extra $49 to overnite it to receive it before Christmas. Was delivered December18,2025 however medals were both one sided with flip sides blank. Called them on December 19, 2025, emailed pictures of the blank medals, they stated they would send replacement and assured it would be sent overnight. No email recieved advising the replacement had been sent. Called again December 22, 2025 was told there was no record that anything was sent. Again stated they would send a replacement. No email acknowlegement was received. December 24,2025 still have no replacement and no contact from seller for what was to be a Christmas gift. Called seller again but there was no answer to the phone. Customer service is non-existent with promisses made and no follow through.

I would rate this company lower if there were a lower rating. Complete scam. Their pics of products are misleading, and the jewelry is nowhere near the quality, size, or what they show in their photos online. The dimensions they post are misleading; they stated the crucifix was 1.4" in length, it's barely 1.25 which is a big difference. The 'chain' is almost a thread. Their refund policy is none...after looking through their website, they are calling this "custom" and non-returnable. I won't waste time chasing them and taking this as an expensive lesson. I was in a hurry for Christmas and failed to scrutinize them more closely...Then I found all of the poor ratings of people being so disappointed. Don't fall for them; avoid the loss of money and embarrassment.

I spent over $100 on a St. Michael pendant and the product I received looks absolutely nothing as advertised. It is a complete waste of money. I emailed them as soon as I opened the package because this was a Christmas gift for my boyfriend and I was truly shocked at how poor the quality was. They have ignored my 3 emails to rectify this issue. I didn't even ask for a refund, I asked for them to remake the pendant to have the quality they swear by and also advertise. This website is a scam and I highly recommend getting jewelry elsewhere. I could've gotten a much cheaper product for a quarter of the price. I am extremely disappointed.

I’ve had the worst experience with your company. I ordered a personalized charm for a very special baptism on November 18. It was lost in shipping. I’ve spoken with 2 different representatives on 2 occasions. Each confirmed it was lost. Each confirmed they would look into it and either call or email me how we would move forward. No one called me back. No one emailed me. I emailed you and no one responded. I have never given a company a bad review but your company has disappointed at every level. I have gone through the normal channels in trying to get this resolved. Your silence is deafening and duly noted.

I ordered a personalized fire department charm for my husband for Christmas. This is cheap and not as pictured. VERY disappointed and I wanted my money back, can not even discuss that though BECAUSE their customer service is as awful as awful as their product and I cant get a call back.

Michelle Curtin

Pictures on Gold is THE WORST! I placed a VERY EXPENSIVE order for 2 photo-engraved necklaces at the end of November, and received one email saying my order was placed, and another stating that my order shipped. In the "order shipped" email, there was a "Track My Order" link. Here it is nearing the END of December, and when/if the "track order" link is clicked it offers NO INFO beyond the date that the order was shipped - back in November! Since I want my order here in time for Xmas, I reached out via their website's "chat window", and spoke/typed with a rep. who BARELY spoke English, and took over 40 mins between responses - the last response, after I gave them my order number, never came, and I disconnected after an hour of waiting. I emailed them directly looking for ANY kind of update - no response. I tried calling their order telephone number - no help. So here it is, Xmas approaching, money spent/WASTED, and no info, or update, about when, or IF, I will get my items. Save your money. Stay away. I repeat, THEY ARE THE WORST!

Do NOT buy product from this company. Product came damaged and quality of the laser picture is faint and can barely be seen. They do not refund and only give credit on another purchase. But wait there’s more terrible news…they charge $50 to exchange and charge you shipping! BUYER BEWARE!!! I’m out $169.00…lesson learned.

$1104.65 for the most flimsiest necklace I have ever seen!!! it is horrible quality

I originally wrote a review because I was not getting a response on my emails from this company but they called me and they said they did reply. Not sure why I didn't get them but they were nice enough to call me and get it straightened out. Erica was very helpful and said my order would ship the end of this week. I would recommend this company as they do follow through. Thank you Erica.

I am willing to change my rating if they make this right. I ordered a necklace for my husband and it is poor quality. It did not come with a chain, and the engraving is so small you can’t read it. The back of it is buckled. It cost over $100. I want to return it.

The product came out exactly how I wanted it, I had a small issue with the order and they quickly reimburse me the money for an overcharge. Shipping was extremely fast.

Do not do business with these incompetent people. I placed an order at the end of July for my daughter‘s birthday at the end of September thinking I had plenty of time. Wrong! I received a pendant that was unpolished and half finished! I had to send it back and have them redo it and they did it extremely sloppily and uncentered. I sent it back again to do it right, and this time they sent me a proof before sending it, and it was still uncentered and had enamel splattered across the pendant. By now it’s near the end of September. I impressed upon them the importance of receiving this ASAP and at this rate, it would have to be overnighted to me. They agreed to FedEx on a Thursday, but it did not arrive on Friday.

It ended up in Connecticut! I called them and there was nothing they could do. I worked with FedEx and all I could do was just put in a ticket for it and have FedEx locate it. When it finally got to my state, which is 2 hours over from where they are located New Jersey, FedEx said they were not delivering it to me on Saturday (the next day) but rather Monday! My daughter already bumped her trip back by a week after her birthday and was coming at 3 PM on Saturday afternoon in Oct now. They told me not to drive to the FedEx facility to pick it up because they wouldn’t have access to it. I drove to the FedEx facility anyway on Saturday 3 hours before my daughter was arriving for her birthday. An amazing FedEx worker was able to locate my package in one of the sealed cans and manage to get it out for me. It took her nearly 35 minutes, but I appreciate that she worked to make this happen for me. I got home 30 minutes before my daughter arrived, and barely had time to wrap it.

To add to the aggravation, I received a notification that a credit was issued for the FedEx shipment. It went to Pictures on Gold, not to me! I’m the one that took 3 hours out of my day to go chase the damn thing down because they couldn’t do their jobs!

I called to talk to someone several times to complain about the service and the credit they received and didn’t deserve, and Pictures on Gold said somebody would call me back. I told them they are not entitled to that refund, I am, because I am the one that had to track it down, and they dropped the ball not getting it to me on time after their disappointing production process. They never called back. They knew the f-ed up and didn’t care.

Working with them was nothing short of aggravating. And, no, I still have not heard back from them… A bunch of incompetent thieves! It took from July to October 4 to receive my order, and I had to do all the legwork to get it!

3 months to get the order right, and I had to drive an hour each way to pick track it down on a Saturday. Absolutely infuriating!

EDIT: I did reach out to you about the awful product and service. More than once. And each time I was told someone would call me back. You haven’t! I waited two months for you to call, and now your stuck with this 1 star detailed review from me across multiple sites. You had your chance. You probably thought if I stopped calling you wouldn’t have to address this. Wrong. Put up or shut up. Call me if you mean it.

Ordered a custom Maltese cross necklace for my husband. Said it was delivered Monday by Amazon courier and it was never delivered at all. (Home security camera shows no one made any deliveries on Monday) I called filed a claim on Tuesday, they said they would contact me. On Thursday I called again to figure out the status and was assured a new order would be placed for a replacement and that I would receive an email with tracking. It is now Friday evening with no email or communication at all about my replacement. This was an expensive order and I’m very disappointed in the lack of follow through and I am not confident at this point that I will receive my order in time for Christmas.

In response to pictures on golds reply I have called every single day for the past three days and still have no tracking information but I was assured it was sent out today. I guess I will be calling again tomorrow.

Updating - called again today have been on hold for 21 minutes so far. No tracking info, no shipping info, no eta nothing. If this isn’t solved today I’m filing a fraud case with my bank which still doesn’t solve the fact that I won’t have this gift for Christmas. It’s absolutely heartbreaking and disappointing. DO NOT buy from this company!

I ordered a photo locket of my deceased father for my mother. When I received the locket, it was scratched and the locket wouldn't latch, falling open when it was worn on a chain. I have called and attempted to leave a voice mail but it was full. I emailed three times with no response. This place is a scam praying on vulnerable people like my grieving mother.