where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more
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Reviews shaping this summary
I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was... See more
Company replied
After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more
Great customer service as I was trying to find out a little more information about a product I was looking to get. Paul called me on their call back service and gave me alot of good advice which h... See more
Company details
- Telescope Store
- Binoculars Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Electronics Store
- Photo Shop
Written by the company
Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.
Contact info
Court Row Chambers, Court Row,, IM8 1JS, Ramsey,, Isle of Man
- www.picstop.co.uk
4.9
Excellent
848 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer experience
Excellent experience from ordering to delivery. Lowest price and prompt delivery... what more does a customer want?
25 March 2025
Terrible service
Terrible service, tries every excuse not honour a warranty on sd cards, makes stuff up, to not replace faulty sd cards , be careful using their free post service as items dont arrive when they do... also bad attitude when he's corrected on his nonsense excuses... lol
24 November 2024
Unprompted review
Reply from PicStop
Hello Richard Owen (Toe cutter)
We are disappointed to receive this 3rd negative review about the same order & issue from you.
This is in addition to the other reviews under aliases on Google (Chop Chop (Kingkong)) and Trustpilot (Mctavish). There was no problem at all for us to help facilitate a warranty claim, the manufacturer who offer the warranty (not the retailer) would have simply replaced the product (at no cost to us) had we received it. You posted the item without any tracking and told us you were concerned about sending via your local mini supermarket / post office. We suggest obtaining proof of postage or add tracking for a return with any retailer.
I'd give no stars if I could customer…
I'd give no stars if I could customer service is shocking so rude and sarcastic never again.
Reply below is all lies apart from my credit card company to me to do a charge back until resolved which didn't it took over 6 weeks because of there incompetence.
Move on picstop its getting rather tedious now
10 April 2025
Unprompted review
Reply from PicStop
Occasionally, a product we supply may unfortunately develop a fault, we would always apologise for the issue and endeavour to resolve the situation as quickly as possible for any customer. In this instance, we are quite sure we did our utmost to help this customer and responded to all 87 emails with this buyer professionally & courteously. Unfortunately, the buyer didn't agree and made a claim with his credit card company just prior to the replacement under warranty being shipped.
From reporting the issue, a replacement would have been received after 14 working days. As the manufacturer could not help resolve the issue remotely they requested the unit be returned for testing (as you would expect), only then would they release a replacement unit under warranty.
Here's exactly what happened:
- Buyer Orders Smart Telescope - Tues Feb 25, 2025, 1:29 pm
- Delivered Wednesday 26th February 2025 at 10:18
- Buyer reports issue with product. Mon Mar 24, 20:10
- We respond the following day - Tue Mar 25, 13:29, we didn't have the answer and sought support from the manufacturer.
- Manufacturer advised, please report fault through the telescope APP (Mar 25, 15:34), buyer does this.
- Sat Mar 29, 22:02, Four days later - Customer: "I've put a claim through my credit card"
- Manufacturer support replied: Mon Mar 31, 7:48 and advises returning for repair or replacement.
- Customer requests the unit is picked up, arranged for Thur 3/4/2025 (date buyer requested), and it arrived at our warehouse Mon 7/4/2025
- Unit shipped to manufacturer on the same day, Mon 7/4/2025
- Unit Arrives with manufacturer Tue 8/4/2025
- Manufacturer agrees to ship replacement Thu 10th April.
- Thu Apr 10, 12:57 - Confirmation of chargeback claim against us from credit card company, funds now withheld by card issuer.
"The buyer has filed a chargeback with their financial institution reporting that the item they received wasn't as described. "
- Shipment of replacement cancelled - Thu 10th April
- Friday 11th April, the day the replacement should have been received.
Note: Every business reviewed by this person on Trustpilot has received negative feedback.
good prices great service
26 March 2025
Great product at a great price 😃
25 February 2025
celestron starsense autoalign
the unit i purchased was faulty but Gary sorted it out as promptly as possible,thankyou
19 February 2025
Fantastic service
Great customer service from Gary and Paul, ordered Monday and got my Scope on the Tuesday morning. Just need some clear skies now to try it out.🙄
Will definitely be doing business again.
18 March 2025
Unprompted review
Astronomy equipment
After researching a product it is good to know that by using Picstop I will be receiving my order promptly and in good condition. Picstop are definitely my first choice when purchasing my astronomy equipment.
25 February 2025
Great price
Great price, almost 50% off RRP for a top quality product and speedily delivered
22 February 2025
The telescope came on time and in good…
The telescope came on time and in good condition. Have no complaints the delivery was fast and parcel well packaged.
Would use again.
22 February 2025
Great product and arrived very quickly.
21 February 2025
Excellent customer service all items in…
Excellent customer service all items in stock, great price with fast next day delivery, will definately use again in the future.
19 February 2025
Fantastic customer service
The buying and delivery process was super easy and fast, but where PicStop have excellend was dealing with an issue I had - no fault of their own, rather a defective part from the manufacturer. After a breif chat online, Gary from PicStop arranged for the supplier to send out a replacement - and this all happened within 24 hours.
I will 100% be using PicStop again, fantastic service.
26 February 2025
Unprompted review
Fast Delivery of a Competitively Priced Product
Straight forward ordering process for a really competitively priced product, even with Next Day Delivery costs. Product arrived in perfect condition.
Very pleased with the Service received from PicStop.
Many Thanks. JK
23 January 2025
Fantastic customer service
Fantastic customer service!
A huge thank you to both Gary and Paul for their outstanding customer service. I had a couple of inquiries regarding the ‘Vaonis Vespera II Smart Telescope’ and the prompt responses was very much appreciated. They both went above and beyond throughout the sales process and even after purchase. Telescope delivered within 1 day, same with stand, purchased separately.
21 February 2025
Unprompted review
Emailed when telescope back in stock so…
Emailed when telescope back in stock so ordered one as soon as and came within a couple of days we'll chuffed
15 January 2025
Unprompted review
Great choice and great value
Great choice and great value. My SD cards arrived on time and was well packaged. I’ve ordered from picstop on numerous occasions and will continue to do so as they offer good value for money.
31 December 2024
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