Softener Refill Pack Reviews

4.7

(10 reviews)

A product’s star rating is calculated as the average of all its reviews.

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12.1K Reviews

4.7

The information on this page is based solely on product reviews written by customers of Phox Water via Trustpilot.

Here’s what people highlighted

Quality

4.9

9 ratings

Value for money

4.7

10 ratings

Product details

Brand: Phox Water

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Product variants
Image	Title	Pack size	GTIN	Shop
	Default Title	12 Month	GTIN 5060726550352
	—	3 Month	GTIN 5060726550345

All reviews

Aug 28, 2026

I like the product and it fits my big box filter great but my biggest issue is it stops filtering and I have to remove it and give it a gentle shake every day which is irritating which I rarely had to do with the other brands . If you have any thoughts on how to help this issue I would be grateful.

Quality: 4

Value for money: 4

Reply from Phox Water

Sep 4, 2026

Hi Diane,

Thank you for leaving us a review. I'm so sorry to hear you've been running into flow issues with your filter. I've just sent you a direct message so we can get this sorted out for you right away.

Kind regards,
Ana

Aug 25, 2026

A good product that removes limescale from my drinking water, because of the minimal packaging and that it's recyclable there is very little waste.

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 26, 2026

Hi Jackie,

Thank you so much for taking the time to leave this review!

We're so happy you're enjoying using our products!

Best wishes,
Ana

Aug 25, 2026

Great to have our next batch of Phox water softener refill for our water jug

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 25, 2026

Hi Fiona,

Thanks so much for leaving this feedback!

Best wishes,
Ana

Aug 23, 2026

Excellent value for money and quality of the product

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 24, 2026

Hi Ellen,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Aug 20, 2026

Easy to use , and keep clean , keeping my water fit to drink . Good value

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 20, 2026

Hi Carole,

Thank you so much for taking the time to leave this review!

We're so happy you're enjoying using our products!

Best wishes,
Ana

Aug 19, 2026

The reason I like this product is that it avoids plastic waste, unlike other filter brands.

Quality: 5

Value for money: 4

Reply from Phox Water

Aug 20, 2026

Hi Kevin,

Thanks so much for leaving this feedback!

Best wishes,
Ana

Aug 18, 2026

Very good product. Makes the water taste so light.

Value for money: 5

Reply from Phox Water

Aug 19, 2026

Hi Zakaria,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Aug 18, 2026

It makes the water in this area drinkable - result!

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 19, 2026

Hi Sue,

Thank you so much for taking the time to leave this review!

We're so happy you're enjoying using our products!

Best wishes,
Ana

Aug 17, 2026

I think its good the only thing is I can’t last the 3 months that the only thing I fine but part from that it all ok

Quality: 5

Value for money: 4

Aug 17, 2026

The main reason I started using Phox is because there's no plastic waste with each refill, I'm very pleasantly surprised to find the water quality is great too.

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 17, 2026

Hi Sue,

Thank you so much for taking the time to leave this review!

We're so happy you're enjoying using our products!

Best wishes,
Ana