Photospecialist Reviews 

Excellent Service all-round!!
I was initially worried about ordering from this online shop after reading the reviews but did it anyway as nowhere else stocked what I needed.
I was very chuffed when my order showed up on time. Would definitely recommend & shop here again. 5 stars!!!

I Just cannot fault photospecialist.co.uk. Noticed prior to ordering that some reviews were extremely critical. Nevertheless, I gave them the benefit of any doubt I had and I am so pleased I did. The delivery took 3 days from order placement (Holland to UK) via UPS. The Binoculars for the price paid are just amazing, I cannot believe the quality and an unlimited lifetime warranty from Bresser as well! (They clearly have confidence in the robustness of their products). Based on the excellent service received I have no problem recommending photospecialist.co.uk

After reading reviews for this site I was cautious and a little reluctant! But I needn't of worried! Before ordering I thought I'd just see if there was anyone on the end of the phone....there was, a friendly chap who answered my questions. I ordered a compact camera which he had checked was in stock, so I went ahead and ordered. Placed order Tuesday, and it arrived Thursday. Perfect 👌 I had no issues at all with these guys and feel the whole process was simple and straightforward, and also saved me quite a few £££'s with the great prices.

Avoid at all costs! Purchased a projector at over £1000 11 days ago, everything looked ok, tracking was updated the next day with a delivery date, item never arrived that day and now my messages are being ignored. Do yourself a favour and do not use as this seems to be a regular occurence, really dissapointed as the projector was for a charity event and ended up borrowing a sub standard projector! No other option but to try and raise a dispute with my bank
Further to the reply on here which was pointless as the answer was just the same, which was that an investigation will take place which can take 2 weeks, i think its pretty shocking that its always the customer left out of pocket while these things take place! The issue has now been raised with my bank who will proceed in due coarse with a chargeback, just a shame you must go to these lengths to get your own money back!

Update on this.... We are now on 16th of April and still no projector, UPS accepted this was their fault cant find my parcel and have issued the seller with a claim and told me ths seller should send me a replacement or refund but 6 days of emailing this shocking company and not a single reply, absolute sbocking customer service and even though the loss of my parcel is not their fault i stand by my original review of avoid at all costs due to their customer service! Shocking!!

Photospecialist is there something up with your email? I've recently been talking to customer service about a sun lens defect since January that was suppose to be sent out months ago but now all my emails are being returned as your not accepting them??

We were after a digital camera for our daughters bday, the canon camera we wanted seemed to be out of stock most places, so when we saw they had one my husband rang to double check, they confirmed they had it ready to dispatch and if I managed to buy before 2pm it would go out that day. Guess what, took the money , sent an invoice . didn't ever contact us again no tracker as promised, no response to any contact, phone number on invoice not known!!
We should have checked them out but as they seemed to be so helpful we were disarmed. In the process of trying get trusted shops to realise they are scammers, they direct you to their site, as it has good reviews but impossible to actually review on that site without paying..
Some of the positive reviews on this site must be dodgy , which makes me less likely to trust this area too.

OK I was concerned by the reviews and was cautious. Having said that they were 20% less expensive than Any Other Offer and 25% than most. I had to phone a few times to get through and getting an email reply is hard but once you speak to staff they are helpful. I challenged the reviews and its obvious that 1st people complain and don't compliment 2nd Brexit has an impact but the goods arrived on time and exactly as described and with no additional charges. What you see is what you pay. To be clear I have only received the printer and not set it up so not needed support but the basics of the sale are good at a very good price.

Ordered a lens that arrived broken. When I returned it I asked for a different model which they confirmed was fine. When they sent me a confirmation mail it mentioned the original lens so I rang TWICE and they confirmed it was the one I wanted, but then the wrong one arrived. The one I wanted was then discontinued so I couldn't get it at all, and just settled for the wrong one. They offered to refund me €100 but just never did it. Then the one I wanted came back in stock, but they said they couldn't reserve it for me so I might send back the one I have with no guarantees. This has taken almost 3 months and has been extremely inconvenient. The staff are nice, but the service is outrageously terrible. I'd give it zero stars if I could.

4 weeks after my order was accepted AND paid, I have still not heard from the company...
Update: After writing here on Trustpilot, things speeded up, and I received the correct product in good shape in just a few days.

UPDATE 30/03
The issue was resolved thanks to UPS.
Photospecialist sort your email addresses out so people actually can get in touch with you before providing you with a bad review!

DON'T BUY. Bought some special paper and had to pay 10 pounds shipping. Send with UPS but sadly enough the shipping address they provided is incomplete. My flat number is missing. Clearly there address picker on the website is clearly not working with UK addresses as the second part of my address is missing. UPS "tried" to deliver but as the address is incomplete they can't. There is no way to change it.

Tried to get in touch with customer support but email is not correct. Get a "Your message to info@phot..... couldn't be delivered".

AVOID!

Poor response to emails, the addresses given aren't received. Following my previous angry post on Trustpilot Photospecialist did in fact contact me, sent my order and reimbursed me.

Ordered tripod head. Received in 2 days well packaged and great price. Will use again.

Customer service is almost non-existent:
1. When an email is responded to it has often not been read properly and the response is wrong or only partially addresses the issue.
2. Mostly, however, messages to the address on their website and paperwork get returned as undeliverable after two days because their email delivery system has timed out.
3. I ordered a Sabre Trigger and they arranged to send me one with a Nikon camera cable. I emailed as soon as I received this order confirmation and asked for a Canon N3 cable, but the email was returned to me undelivered a day after I received the Sabre, which of course came with the wrong cable.
4. I sent a further email after receiving the Sabre because one of the screw on port covers that keeps it waterproof was missing - again the message was returned un-delivered a couple of days later.
5. I telephoned twice today within normal working hours, adjusted for the time difference in their country, and was told the first time they didn't have anyone to answer my call, and on the second time I gave up waiting for the phone to be answered after 20 minutes or so.
6. They offer a call back service but this is often not feasible if one is moving around and unable to cart the paperwork with one. And on a previous occasion when I used it about a couple of months ago, no-one called me back.
So what do I do now? I need the correct cable and the missing port cover. Should I use Social Media or what?
Photospecialist needs someone to review their communication channels.
Follow up:
Photospecialist has now emailed me asking for further details which I have sent. And am awaiting a response.
Follow up 2: The company has now, March 28th, refunded me £15 as reparation, which is a step in the right direction for which I am grateful, however I would have preferred the situation to have not arisen in the beginning. Still, they have made a positive move towards dealing with my complaint seriously.

Purchased two memory cards from photospecialist, arrived very quickly, well packaged.
Excellent communication and tracking, have used this company before and highly recommended them.

I had bought a second hand Sigma macro lens, which disappeared during transport. Photospecialist was kind to send me a replacement lens of exactly same model before UPS had managed to find the missing parcel.

A new experience for me, on several fronts....
Wanted to buy a DJI Mini 2 drone with Fly-More Bundle, so did the usual on-line search. At £422 + £10 PP, Photospecialist was over £100 cheaper than Amazon and £150+ cheaper than other UK suppliers. OK, this is a Netherlands based 'shop' and so would be unrealistic to expect delivery in '2-3' days as advertised, but I was in no hurry - a week, maybe a week and a bit - no problem. But - there were lots of negative reviews on Trustpilot. Most of these 1 star 'complaints' are to do with incorrectly delivered items and more particularly poor after purchase customer service. People posting such complaints clearly have had bad experiences and so are right to warn others, but I can only report on my own buying experience, and for me, the absolute best price was the deciding factor - so I went ahead. Ordered late one Sunday evening. Instant confirmation email and a second with the sales invoice as you would expect. Monday, first thing, email to say item was being sourced from one of their shops, to be sent to their central warehouse and thence onwards to me - delivery expected 1-4 days. I replied with a 'thanks for the update', they replied by return with a 'thanks for the thanks' and they 'hoped I would receive the goods soon'. Nice personal touch I thought. On Wednesday, email from UPS giving me a tracking number and saying delivery was likely to be mid Friday. Subsequent tracking worked perfectly and my drone was delivered 12:30pm on the Friday - well packaged and in perfect condition - four and a half working days from order to arrival - what's not to like? So, on my experience so far, I'll have no hesitation in buying from Photospecialist again. And one more thing - when I was looking at the reviews for this company, I clicked on Trustedshops.co.uk - a new one on me - and the result of this is that I was given FREE insurance for my purchase (in fact for value up to £2500 GBP) to safeguard against difficulty in returning the goods if faulty/other expenses involved with this purchase if problems arose with the seller. Why free? - no idea - but I'm not complaining, and for me at least, another good reason to return to Photospecialist and buy again...

Amazing overall. My items arrived within 3 days, packaged well and perfect. I was very worried initially due to poor reviews, but I'm very happy with how things went.

I ordered an Instax Mini Evo I had my eye on, on the site, for over a week on a Thursday evening. Placed the order and received no order confirmation but did get an email from PayPal to say the money had been taken from my account?

I waited over the weekend before e-mailing the support line the next Monday and got confirmation that my email was received but that I should expect a reply within 1-3 days? I waited again and sent a follow-up email on Wednesday and still didn't get a reply.

I then called the support number (who are based in Holland) and spoke to Casper who then told me the product was out of stock? He said he will contact their supplier and ask when it's coming back in but that could take over a week. It had already been a week. So, I asked him to just cancel my order and send me the original order confirmation, as well as the cancel confirmation. I received neither.

Had to resort to opening a PayPal case to get my money back and even that took a couple days for them to reply to and send me an invoice for.

It has been a week since this was resolved now and i still never received my order confirmation, cancel confirmation or a reply to my emails, not that I need them anymore. I would give 0 stars if I could

Ordered a speedlight from these to UK. UPS messed up delivery (I never got it). fair enough not Kamera express fault BUT weeks go by going in circles. Received a phone call from UPS to say they would instruct refund or replacement but Kamera STILL won’t action anything.

Bottom line, gave them the money and not revived anything.

Terrible service

I ve received my photography backbag nearly on time. Only one day delay. Thanks.