Photospecialist Reviews 

Delivery was never attempted and failed, then I received an email stating the item was being returned to them and I would get a refund so ordered from somewhere else. The item was then delivered 2 days later. Trying to return the item, have filled in contact form no response, have rang them and promised a returns authorisation with prepaid postage, never received this. Next stop seems to be credit card company to get a refund as they don’t do anything at all!

Buy from somewhere else where else and save yourself the hassle of dealing with them

Great range and a great price. Easy to order.

Photospecialist is a UK front-end of the dutch photography juggernaut Kamera Express so your order is actually fulfilled and sent from the Netherlands.

The Pro:
- Their products are often cheaper in price than UK retailers because of their pan-european scale.
- You can actually call them up and talk to another human being.

The Con:
- Shipping takes longer and (for expensive lenses) subject to higher transit risks.
- No "in-person" experience.

As long as you are fully aware of what you are sacrificing in order to obtain the lower price, from my personal perspective, I think it's worth it.

Ordered a camera bag and it took so long to arrive, there was no expedited delivery available. Customer service was responsive and helpful tracking it down though.

The bag arrived badly scuffed, overall quite a disappointing experience.

I got a great deal for the limited edition Instax Mini Evo in Gentle Rose in this shop. Although it’s overseas (NL), it only took 4 days to arrive. It was neatly packaged too so it’s safe and seamless to buy stuff here. Thank you team!

an email reply would be nice too as I emailed days ago about the warranty info.

All went well apart from a small point: the expected tracking link wasn't provided in any of the emails received but when I inquired 4 days after the order it was then provided. This hadn't caused a delay in the delivery, the item was actually delivered later on the same day as the tracking information was provided.

The item was as described, well packaged and arrived quickly (given I'm in the UK). Overall I'm very pleased. I'm a return customer and trust them.

Ordered a flash, Didn't receive the full item, flash missing. Still waiting a refund

Great price,great service and excellent communication

Good value and the lens was in good condition, but lens did not have original box, lens hood, lens bag etc which was disappointing.

Great deal and a decent delivery time

Above all, the availability of the product I was interested in.
Speed of service and professionalism.
Perfection : )

STOLE MY MONEY!!!
This website is a SCAM!!! They were very responsive until I made payment and then went completely silent. They have scammed me out of $2,000+.

I am escalating with the UK and Dutch police.

One of the worst companies i have ever delt with.
sent printer without UK plug Euro 2 pin supplied. Was delivered by royal mail. Return though was via UPS closest drop of point was a 20 mile 4 bus ride which took 2 hours in total and cost me £12. Afterall it was there error. Sent message via website outlining issue. They never replyed to it. So phoned first 4 calls were terminated when selection to department was chosen. 5th time got through. Appologetic but of no real help as i was expected to rectify there mistake. Be very careful with this shambolic company. Wold not recomend and would leave a minus five stars if it was possible. Ordered from Currys on Saturday and the correct item was delivered to me on Sunday and £15 cheaper.

super friendly service. I was very critical after all the negative reviews, but decided to try and was not disappointed. so everything fine for me!

I placed an order for Raynox250 filter online on 13.01.2026. The website said that item will be delivered in 2-3 days. 9 days later I still have no information about it despite calling them on phone twice. On both occasions I was told that the item has been sent to me via Royal Mail. On tracking on Royal Mail, it says that they are expecting an item ! This message has been there for almost a week now.
The attitude of company's reps on phone has been least helpful. I did not expect such a disappointing experience with a big photography store. Today when I spoke to the agent on phone and asked for refund. He said he cannot issue refund and will investigate the matter which might take few days! How pathetic service this is. I don't think I'll be purchasing anything from them again

I ordered Vortex Diamondback HD 8x42 Binoculars for £208 from Photospecialist/Kamera Express UK, expecting a brand new product. What arrived was clearly damaged and had been previously used.
The issues identified:

Broken plastic loop on the lens cap
Visible damage to the rim next to the front lens
Clear signs of previous use despite being sold as "new"
Delivery exceeded the promised 3-5 day timeframe

I paid full price for what was advertised as a new product and received damaged second-hand goods. After reviewing other customers' experiences, it appears I am not alone in receiving used items sold as new.
Following my complaint, obtaining a refund required numerous emails over several days. I was also required to repackage the item, locate a suitable return point, and make two separate visits to a refund centre to complete the return. The process was time-consuming and required persistence that many customers may not be able to sustain.
I posted my original review on 9 November 2025. On 17 January 2026, over two months later, I received a request from this company via Trustpilot for "more details" – despite my original review containing the order reference, invoice number, dates, and specific defects. No genuine clarification was required. Customers should be aware that this mechanism exists and can result in reviews being removed if responses are not submitted within short deadlines.
Order reference: #15078503
Invoice: INV3958008
Date ordered: 31 October 2025
Product: Vortex Diamondback HD 8x42 Binoculars
I would advise caution when considering expensive purchases from this company.

So pleased I checked on here before risking placing an order!

I bought and paid for the camera but the camera never arrived...

Ordered a fujifilm printable camera. Said online it would take 3/5 days to arrive. Its been almost 3 weeks since i purchased it and customer support havent done anything besides saying they will investigate the problem with no resolution. Wish i went on here before hand otherwise i wouldn't of bought from this site most definitely