Ordered an iPad - all looks great, but the charging cable( lightning )wasn’t compatible with the iPad model ( USB C)- well, assuming it’s a mistake, but still ( how the h*** I’m going to charge it ?!)... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order came a little bit later than should have however my notes in the basket were heard and I am very much satisfied! The iPhone 8 is working great.
Company replied
DO NOT BUY A PHONE FROM HERE I payed almost 5000kr for a iphone 12, the wireless charger was faulty, I asked ti get it fixed and they came qith an excuse. I decided to live with that problem,... See more
Very good service at shop and also webshop.
Company replied
Company details
- Cell Phone Store
- also in
- Cell Phone Accessory Store
- Electronics Store
- Mobile Phone Repair Shop
- Used Computer Store
Written by the company
Phonetrade køber, sælger og reparerer iPhones og iPads. Besøg os på vores webshop eller kom ind forbi vores butik i Hellerup. Du får rabat ved køb af ny iPhone, når du samtidig indleverer din brugte iPhone til os. Vi yder 14 dages fortrydelsesret og 3 års garanti. Vi er eksperter i reparation af iPhones og iPads og udfører stort set alle slags reparationer, mens du venter.
Contact info
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice phones and very affordable
Nice phones and very affordable
Timely in deliver services
Kudos
25 November 2019
Unprompted review
Reply from Phonetrade
Dear Aiya
Thank you for your positive review.
We hope to see you again sometime.
Have a nice day!
Kind regards
Phonetrade ApS
Super great service.
Super great service.
My phone was fixed quickly.
I recommend the store in Hellerup
28 September 2019
Unprompted review
Reply from Phonetrade
Hi Qeinoms
Thank you for your review.
We are so happy that you are satisfied with our service :)
Hope to see you again soon.
Kind regards
Phonetrade ApS
Great customer service, people very friendly there :)
Great customer service, very friendly people in the østerbro store like I met aksel take a look :))
29 August 2019
Unprompted review
Reply from Phonetrade
Hi Alexander
Thank you for your positive review.
We hope to see you again soon :)
Have a nice day!
Kind regards
Phonetrade ApS
I was at Phonetrade in Vesterbro to…
I was at Phonetrade in Vesterbro to repair the broken screen for my Iphone about two weeks ago, and with the experience I was given, its an absolute must for me to recommend this place. By FAR the best service for tech-repair I have ever gotten and for (probably) the best cheap price around. I was met by a young, friendly and energetic guy who knew about giving customer down to his bones and fixed the Iphone in literal 20 minutes. I cant remember his name, but he definetly deserves a shout-out. This has now become my go-to place in the future if having problems with my phone.
Endnu engang 1000 tak til den unge fyr bag desken i starten af måneden! Sublim service!!
20 August 2019
Unprompted review
Reply from Phonetrade
Hi Huttan
Thank you for your positive review.
We are so happy that you are satisfied with our service :)
Hope to see you soon!
Kind regards
Phonetrade ApS
Very good service
25 July 2019
Unprompted review
Reply from Phonetrade
Hi Jit
Thank you for your positive review.
We hope to see you again.
Have a nice day!
Kind regards
Phonetrade ApS
Terrible service
Terrible service. Terrible service. Clearly forgotten the importance of customer care. I’m never going back.
21 June 2019
Unprompted review
Reply from Phonetrade
Hi Alastair
Thank you for your review.
You turned your phone in to us stating that it was fully functional.
However after we examined it we became aware that your touch-ID did not work.
This is a critical defect as it cannot be repaired.
When we disclosed this to you, you asked to have your phone back as you were not content with the price we were offering.
The phone was returned to you the same day.
We are sorry that this have left you dissatisfied with our service
You are always welcome to contact us at info@phonetrade.dk.
Have a nice day!
Kind regards
Phonetrade ApS
Good service, good products.
2nd purchase from Phonetrade.dk. I am very satisfied with my first purchase. I had some problems with my 2nd order but Mie was helpful, friendly and replied very fast. She explained the issues and provided solutions. I have already recommended phonetrade.dk to my friends, and will continue to do so. Thank you!
10 December 2018
Unprompted review
Reply from Phonetrade
Hi Caitlyn
Thank you for your kind words.
Mistakes happen, but we always try to correct them in a timely manner :)
Hope to see you again some time.
Kind regards
Phonetrade ApS
Terrible business to deal with
Customer services is unwilling to correct any small mistakes, and are essentially holding your phone hostage. Contacting them is basically a waste of time as they are unwilling to help you and once you hand over your phone to them, you will never get it back, even if you disagree with their assessment. Avoid at all costs.
21 November 2018
Unprompted review
Reply from Phonetrade
Hey Matt,
Thank you for taking time out of your day to review us.
I'm sorry to hear about the issue you've experienced, and I hope you got it solved.
If not, feel free to contact us.
Have a great day!
Best regards,
Phonetrade ApS
Super god service og nemt at handle med.
5 March 2018
Unprompted review
Reply from Phonetrade
Kære Anders
Tak fordi du har givet dig tid til, at give os en anmeldelse med på vejen :)
Den er værdsat!
God weekend.
Bedste hilsner
Phonetrade ApS
Credit for your fantastic services
12 February 2018
Unprompted review
Reply from Phonetrade
Dear John
Thank you for your e-mail.
It is much appreciated :)
Have a nice day!
Kind Regards
Phonetrade ApS
This shop is my life saver!
The shop is located rights in the city center, 5min walk from the central station. The staffs are all so friendly and extremely helpful, a small part of my phone went missing and they just got me a replacement without any charge. Definitely recommended!強力推薦！
19 October 2017
Unprompted review
Reply from Phonetrade
Dear Polly
We are so happy that you are satisfied with our service.
Have a nice day!
Kind regards
Phonetrade ApS
Super service
13 June 2017
Unprompted review
Reply from Phonetrade
Kære Susanne
Mange tak for den fine anmeldelse!
Bedste hilsner
Phonetrade.dk ApS
Excellent service
Friendly atmosphere - excellent and professionel service.
25 April 2017
Unprompted review
Reply from Phonetrade
Hi Carl
We are very happy to have been of service to you :)
Come back anytime.
Kind Regards
Phonetrade.dk ApS
Reply from Phonetrade
Kære Charlotte
Mange tak fordi, at du tager dig tid til, at give din mening til kende :)
Det har stor betydning for os som virksomhed.
Rigtig god dag!
Bedste hilsner
Phonetrade.dk ApS
Reply from Phonetrade
Hi Christian
We are very happy to have you as a returning customer :)
Come again soon!
Kind regards
Phonetrade.dk ApS
God service.........
3 April 2017
Unprompted review
Reply from Phonetrade
Kære Emilie
Vi er glade for, at du er tilfreds :)
Rigtig god dag!
Bedste hilsner
Phonetrade.dk ApS
Reply from Phonetrade
Kære Tina.
Mange tak for den gode respons.
Vi er glade for at høre, at vores medarbejdere yder en god service!
Hav en dejlig fredag! :-)
Bedste hilsner
Phonetrade.dk ApS
Reply from Phonetrade
Hej Banja
Vi er glade for, at vi kan yde en god service.
Mange tak for at vælge os.
God dag :-)
Bedste hilsner
Phonetrade.dk ApS
Sublim service!
21 February 2017
Unprompted review
Reply from Phonetrade
Hej Peter
Mange tak for den gode anmeldelse.
Det var en fornøjelse, at have dig forbi Vesterbro.
Hav en kanon dag! :-)
Bedste hilsner
Phonetrade.dk ApS
Superior Customer Service
I had an issue with my Sim Card tray on my iPhone 6 and the man at Phone Trade helped me immediately and thoroughly. No questions asked. Highly recommend
9 February 2017
Unprompted review
Reply from Phonetrade
Dear Andrew
We are happy that everything works and that you had a great experience with us.
You are always welcome.
Have a nice day :-)
Kind Regards
Phonetrade.dk ApS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.