Banner for Phoenix Health & Safety

Phoenix Health & Safety Reviews 

2,677
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being extremely knowledgeable, engaging, and professional, consistently making complex course materials both fun and remarkably easy to understand. People note that the online and classroom sessions are highly interactive, well-structured, and provide valuable personalized feedback that builds strong confidence for upcoming certification exams. However, some customers also noted that managing the exceptionally heavy course content requires significant personal effort and careful mental processing throughout the duration. Despite this intensive workload, reviewers consistently emphasize that the comprehensive learning resources and continuous staff support make the educational journey truly worthwhile.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their exceptional knowledge, guidance, and... See more

User experience

Consumers find user experience to be overwhelmingly positive, highlighting supportive trainers and... See more

Service

Customers report a high level of satisfaction with the service, highlighting a straightforward and... See more

Customer service

People report positive experiences with customer service, consistently praising the approachable, responsive,... See more

Quality

Users describe satisfaction with quality, highlighting that the provider combines industry expertise with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course tutor Wayne was excellent . His style and teaching methods made the course both fun and effective. ( Not death by PowerPoint) He is a credit to Phoenix . Training and reference materials we... See more

Company replied

Rated 5 out of 5 stars

I’ve just completed a 9 day course for the NEBOSH General Cert. It was clear and informative with some great interaction in the classroom. We had two trainers and they both put everyone at ease and th... See more

Company replied

Rated 5 out of 5 stars

I have just completed the 2 week NEBOSH general certificate course with Phoenix. Firstly the communication before the course and on the live chat was fantastic. I did the course through virtual clas... See more

Company replied

Rated 5 out of 5 stars

The course was informative and enjoyable, despite the amount of content that was needed to go though. Even though the course was 9 days it never felt like it dragged and all of us felt engaged throu... See more

Company replied


Company details

  1. Occupational Safety and Health
  2. Safety and Work Wear Store
  3. Training School

Written by the company

Phoenix Health & Safety provides a range of Health and Safety training courses, including IOSH Training, NEBOSH and IEMA Qualifications, and the NVQ Level 6 Diploma. Established in 2005, Phoenix is committed to providing the ultimate learning experience to its students, cutting through the jargon and red tape of the health and safety industry. We offer a range of learning methods for our training courses and qualifications. Students can book a Classroom course delivered in one of over 30 UK venues. You can get the same classroom experience online with our Virtual Classroom courses, with lessons delivered via video calls. Alternatively, opt for flexible e-Learning, where you’ll progress at your own pace, studying on our dedicated e-Learning platform. Employers wanting to book a course for their team can also choose our In-House study option, where the course is delivered at your premises, minimising disruption to your organisation’s work. Whatever method of study you choose, Phoenix students always benefit from the assistance of our Study Support team. Contact them by telephone or email, and they’ll give you study advice, exam tips, and explanations of course content. Phoenix also offers various Health and Safety Consultancy Services, including constructing your Risk Assessments, Audits, Inspections, and Health and Safety Policy creation. These support your organisation in meeting legal safety requirements and improving its Health and Safety Management System. Whether it be health and safety training or support for your organisation’s safety practices, Phoenix delivers an outstanding service, helping you meet your safety needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,677)

438 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cristina has been fantastic throughout…

Cristina has been fantastic throughout the duration of my NEBOSH Classroom training. The course was very interactive and engaging. She took her time to tailor the delivery of the course to individual needs and expectation. Thank you Cristina!

17 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Ade Akinniyi. It is great to hear how much you enjoyed your NEBOSH classroom training and found the sessions both interactive and engaging. We’re delighted that Cristina’s thoughtful, tailored approach supported your individual needs throughout the course, and that her delivery helped make the experience so positive. She’ll really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Cristina was an amazing trainer

Cristina was an amazing trainer , definitely made a good impact on everyone in the course and made it very enjoyable .

17 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback. It’s great to hear how enjoyable you found the course and the positive impact Cristina made on the group. Her engaging delivery and enthusiasm for the subject clearly helped create a welcoming and effective learning environment, and we’re delighted she made such a strong impression on everyone.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Excellent, informative and engaging

The course was informative and enjoyable, despite the amount of content that was needed to go though. Even though the course was 9 days it never felt like it dragged and all of us felt engaged throughout.

My trainer, Cristina, was friendly, engaging and kept the class engaged through the course duration. She presented the information in an easily digestible form and provided tips and support for the exams.

17 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Cameron Attwood. It is great to hear that you found the course both informative and enjoyable, even with the amount of content covered, and that the nine days remained engaging throughout. We’re delighted that Cristina’s friendly, approachable style and clear delivery helped make the material easy to understand and provided valuable support as you prepared for the exams.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Cristina is doing great job

Cristina is doing great job. Very enthusiastic personality , very intelligent and very professional ofcourse .
Keep it up .
Thank you so much .
Faisal

17 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Faisal. It’s great to hear how positive your experience was and the strong impression Cristina made throughout the course. Her enthusiasm, professionalism and clear expertise clearly helped create an engaging and supportive learning environment, and we’re delighted she made the training such a success for you.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Such an enjoyable and smooth…

Such an enjoyable and smooth experience. Especially with the trainer Christina who made the 9 days such a good experience. Will definitely recommend.

17 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Ismail. It’s great to hear that you had such a smooth and enjoyable experience throughout the nine‑day course. We’re delighted that Christina’s engaging and supportive approach helped make the learning experience so positive from start to finish. Your recommendation is very much appreciated.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Great experience with a top trainer

It is the 2nd time i attended a training course with Phoenix and I am very happy with outcome. The most recent course - Nebosh Fire Safety taught by Antony , really enhanced my existing knowledge and brought a different perspective about the importance of fire safety. Great company, great trainer.

7 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Marian. It’s great to hear that your second training experience with Phoenix was once again so positive. We’re delighted that the NEBOSH Fire Safety course helped enhance your existing knowledge and offered a fresh perspective on the importance of fire safety. Antony’s engaging and knowledgeable delivery clearly made a strong impact, and we really appreciate your continued recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

The result is fantastic, but it’s the journey that stays with me

I recently completed my NVQ Level 6 Diploma in Occupational Health and Safety with Phoenix H&S, choosing them after reading so many positive reviews on here — and I’m genuinely pleased to add my own to the list. Sue Hutching’s support and patience were invaluable, especially during the tougher parts of the qualification. The result is fantastic, but it’s the journey that stays with me, the hard work, the challenges, and the real sense of achievement that came with pushing through the blood, sweat, and tears.

15 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Wayne. It’s great to hear that you’re pleased to have completed your NVQ Level 6 Diploma in Occupational Health and Safety with Phoenix. This qualification requires real commitment, and your reflections on the challenges and sense of achievement truly reflect the journey it involves. We’re delighted that Sue Hutching’s support and patience helped you through the tougher stages and made such a meaningful difference along the way. Adding your experience to the many positive reviews means a great deal to us.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Great 3 days

Great 3 days, well structured IOSH Managing Safely course, lead by Danny. Had useful anecdotes and top tips that you can't get from reading a book and the chance to get feedback on our RA's.

8 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, R Clarke. It is great to hear that you enjoyed the three‑day IOSH Managing Safely course and found it well structured and engaging throughout. We’re delighted that Danny’s real‑world anecdotes, practical tips and feedback on your risk assessments added extra value beyond the course material and supported your learning.

All the best,
Team Phoenix

Rated 5 out of 5 stars

A Great experience

A Great experience
I had joined a great informative course for Nebosh Fire Safety certificate delivered by Tony Rothwell over 4 Days. From booking the course to receiving instructions for course materials and joining the class, the whole process was really smooth. Learnt a lot and had great support from Tony who answered our questions and queries and gave some great advice guidance on preparing and completing Fire risk assessments.

10 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Zulfiqur. It is great to hear that you found the NEBOSH Fire Safety Certificate both informative and smooth from start to finish. We are delighted that the booking process, course materials and joining instructions all worked well for you. Tony Rothwell’s support, clear explanations and practical guidance on fire risk assessments clearly made a strong impact on your learning experience, and it is wonderful to know the course helped you build real confidence.

All the best,
Team Phoenix

Rated 5 out of 5 stars

I attended and completed the Level 6…

I attended and completed the Level 6 NVQ Diploma in Occupational Health and Safety Practice. The course itself is a well-structured, easy to manage course with extremely supportive tutors which made the course both enjoyable and insightful at the same time.

I believe this course to be more suitable than others out there, as this qualification is based on the work you have done/are doing, not how well you can recite information which was my reason for choosing to complete this course.

10 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Zac. It is great to hear that you found the Level 6 NVQ Diploma well structured, manageable and genuinely insightful. This qualification is designed to reflect real workplace practice rather than memorising theory, and we are pleased to hear that this approach suited your learning style and professional experience. We are also delighted that the support from your tutors helped make the journey both enjoyable and rewarding.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Excellent guidance from assessor

I have just completed my Level 6 NVQ health and safety with Pheonix.
Rebecca Walsh was my assessor, was very helpful and giving advice when i was struggling with parts on the units.

9 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Neil. It is great to hear that you have completed your Level 6 NVQ in Health and Safety and that the experience was positive throughout. We are delighted that Rebecca Walsh’s guidance and practical advice helped you work through the more challenging parts of the units and stay confident as you progressed.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Great course tutor.

Great course tutor, very informative and knowledgeable.

7 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Mark. It is great to hear that you found your course tutor informative and knowledgeable. Clear, engaging delivery makes a real difference to the learning experience, and we are pleased the training worked well for you.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Great experience

I’ve just finished my level 6 NVQ in occupational health and safety practice and I’d like to say that Rebecca Walsh was always incredibly responsive and professional, offering all the support I needed along the way.

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Bobby Dolan. It is great to hear that you have completed your Level 6 NVQ in Occupational Health and Safety Practice and that the experience was so positive. We are delighted that Rebecca Walsh’s responsiveness, professionalism and support helped guide you smoothly through the qualification.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Just completed the Nebosh fire safety…

Just completed the Nebosh fire safety course. Instructor Shane Goss was excellent. Knowledgeable, patient and engaging. I wasn't particularly looking forward to 4 days class time, but the course was more engaging than I expected thanks to Shane and the rest of the group. It actually ended up being quite fun!
The course itself is a lot to get through in a short space of time and I think the benefit of doing it in person allows you to hear from others and their experiences. Fingers crossed for exam time now.

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Kirsteen. It is great to hear that you enjoyed the NEBOSH Fire Safety course and found it far more engaging than expected. Shane Goss’s knowledgeable, patient and approachable style clearly made a strong impact, helping the four days feel both productive and enjoyable. We are also pleased that learning in person gave you the chance to hear real experiences from others in the group.

Wishing you the very best for your exam.

All the best,
Team Phoenix

Rated 5 out of 5 stars

This is a challenging course which…

This is a challenging course which requires its pound of flesh, but really worth sticking to. My tutor Rebecca was excellent for the entire process. The portals are really well designed and easy to navigate, the uploading tools for course work and evidence are also really user friendly which makes the course flow nicely. Thanks!. :)

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, James. It is great to hear that you found the course challenging but rewarding, and that sticking with it felt worthwhile. We are delighted that Rebecca’s support throughout the process helped keep things clear and manageable for you. It is also good to know that the portal and upload tools made navigating your coursework straightforward and helped the programme flow smoothly.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NEBOSH Fire Safety Certificate

Phoenix provided a great course lead by the excellent trainer, Shane. He delivered the course in a very interactive and informative manner that made it easy to understand.

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Jack. It is great to hear that you enjoyed the NEBOSH Fire Safety Certificate and found the course clear and easy to understand. We are delighted that Shane’s interactive and informative delivery helped bring the content to life and supported your learning throughout.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Fantastic Tutor

Fantastic Tutor. Very knowledgable, helpful and made what could have been a mundane 4 days interesting.

Would recommend

RD

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Riki. It is great to hear that you found the course engaging and that your tutor’s knowledge and supportive approach helped bring the four days to life. We are delighted that what could have felt like a long programme became interesting, enjoyable and genuinely useful for you. We really appreciate the recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Shane Goss delivered our NEBOSH Fire…

Shane Goss delivered our NEBOSH Fire Certificate for us this week and it was a really great, fun, and a very insightful week. Shane made the content very relatable which was easy to absorb and take in! The location was great too, food was awesome! :) Thank you Phoenix

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Leila Patterson. It is great to hear that you enjoyed the NEBOSH Fire Certificate and found the week both insightful and enjoyable. Shane Goss’s ability to make the content relatable clearly helped everything land with confidence, and we are delighted the learning experience felt engaging from start to finish. We are also pleased to hear the venue and food added to the positive experience.

All the best,
Team Phoenix

Rated 5 out of 5 stars

My course was really helpful our…

My course was really helpful our trainer had time to answer any question

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Andrew Wigley. It is great to hear that you found the course helpful and that your trainer took the time to answer every question. Supportive, clear guidance makes a real difference to the learning experience, and we are pleased the training worked well for you.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Phoenix assessor

My assessor Sue has been exceptionally supportive, kind, and helpful throughout my course. She has consistently taken the time to guide me through each stage of my learning, offering clear explanations and encouragement whenever I needed it. Her approachable nature made it easy to ask questions, and she always responded with patience and understanding. Sue’s constructive feedback helped me improve my work and build confidence in my abilities, and her ongoing support played a significant role in helping me stay motivated and on track. I am truly grateful for her dedication and the positive impact she has had on my learning experience.

2 April 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Shane Mckay. It is wonderful to hear how much Sue’s support meant throughout your course. Her patient, approachable style and clear guidance clearly made a real difference, helping you stay motivated, build confidence and progress through each stage with clarity. We are delighted that her constructive feedback and encouragement helped shape such a positive learning experience for you.

All the best,
Team Phoenix

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look