Philips Reviews 

Philips Malaysia service is really bad. Their website info on company phone support number is wrong and not in service. I send in my expresso machine to repair. For 4 days not a single word from them. Call them, they don’t know. New to check and expedite. Very bad experience with this company. Not surprised they are doing badly. This is the root cause.

If you want a tv/entertainment system, do not buy Philips! Worst tv and sound bar I've ever used. The amount of times I have to restart this tv so it will work correctly is unbelievable. Each time you do it resets your settings, sound, picture quality etc etc. The sound quality on the sound bar is awful. No control on sound bar apart from bass and treble. Bass is so heavy even on minimum that you turn volume down but cannot hear them talking. Music in background of films or shows is always overpowering the dialogue. There are loads of apps I have no control over, I can't download what I want or delete what I don't want. Some apps are just not available on the Philips platform ie, paramount+. Some apps have stopped working altogether and I can't delete or update or reinstall them. Sometimes it won't connect to the xbox even though nothing has changed since I last used the Xbox. I turn sound system of and it will turn itself back on. Honestly save yourselves some grief and don't buy any Philips entertainment products, save yourself from the nightmare.

To do a return you have to call them, give your adress again, your phone number again, your name and last name again and so on...
Come on, are we back in 1920?!?! it is a horrible process and will never buy phillips again because of this.

TV was only a year and one month old, was working fine no issues installed an update from Phillips and immediately after the TV quit working. Reached out to customer service and they were no help, customer service was actually rude and condescending stating the TV had an internal problem. The TV was working fine until the moment the update was installed seems like a way to make their products obsolete and force consumers to buy new products, I will never buy a Phillips branded product in the future.

Fast, kind and great help

I write a lot of reviews, mainly on google maps, but made an acception to write one here due to the great help. reading the reviews below, I am very surprised by the negative comments. I have an issue with the coffee machine Philips latte Go, I called the costumer service who were very kind and helpfull, I emailed the pictures a bit later and imediatly got a response, issue identification, potential other issues and the best short term fix as a solution. eventhough it is a bit outside of the warrenty I still get the parts now for free and if repair is required they still cover a part of the cost !!!

I never give 5 stars!
1. I dont trust them, nothing is perfect and I can almost always find something that isnt perfect.
2. it seems like a friend/computer review.

I do it here anyways, the worst part about the costumer service was the non-steady phoneline and that is clearly not there fault, but the other costumers service needs to fix that !

so, if you believe it or not, I am still giving 5 stars, the next time I buy something and its between philips and something else I know what I will buy.

Ps. since philips get a possible copy of the review, it was the dutch costumers service and the person helping me was marjolein !

They dont help and close the case directly if you want to use your warranty

Shockingly bad support and no customer service whatsoever. Philips TV and Home audio is actually run by a chinese company called TP Vision who have no understanding of their own products and do not respond to customer complaints. Shame on you Philips as it’s ultimately your brand logo on these products - I won’t be buying again

i used them because they are the only outlet that sell the original filters for my air purifier but omg i wish i'd read the reviews here first. eventually got my refunds but the levels of dysfunction and incompetence are insane. has taken over 2 months of to-ing and fro-ing. first they put the wrong address on my package and it got routed back to NL, then they sent me the wrong product altogether. mind-warping conversations with their customer services. i finally gave up, and focused on getting my money back.

Never again! If i no could put zero stars i would! What a rubbish company and service! Never ever buy from them! I dont know why we all had past good impressions from philips! Still waiting for my refund after fighting them for something i never received! Five times ive been told to wait , that ill get my money back! Take an incassoburo and let them sort it out. Hopefully thats going to help ! I put my claim there ,‘meanwhile i get yet another mail from philips saying they need me to wait! Well…never again!

4 weeks after I returned back the products I bought via Philips website I still have not received my money back. Neither I received any information from Philips.
I confirmed that my products are received by Philips.
According to the policy on Philips website refunds are paid in 10 working days after the products are received. It has been 3 weeks since my products are returned officially, I still did not get my money back.
I had to call the customer service a couple of times, asking the status of my return process. They tell me refunds are done 4 weeks after the return of products. Why is it 4 weeks while it is written as 10 days on official website of Philips?
When I asked for an informative email regarding the status of mt return process I have received email from Versuni not from Philips.
I have been shopping online on many different companies, I have never got this kind of inaccurate and inconsistent information flow nor this long refund time. On top the customer service is horrible. they made me wait around half an hour and then they hanged up. I will never do online shopping with Philips anymore, and never buy any Philips products anymore.

It is a nightmare cordless vacum
500€ in the garbage !!!

We have had two baby phones from Philips. The connection/electricity port is very poor. These devices are made to last only two years and usually break just outside of warranty. Very sad that Philips, a company that I have always trusted charges a fortune for a baby phone that doesn’t last no matter how perfectly we look after these devices. Won’t buy another Philips device again (and we’re moving to a new house which will need quite a few new appliances). Their loss.

I purchase from philips.nl a handsteamer, a new one!! I paid and they sent me a used product without even good boxing. I tried to call them, they have no answer, when answered they have no option to solve the problem. They are not even taking responsibility. They asked me to send it back with DHL, I said oke, now they said with UPS. There is no UPS in my neighborhood!!!! What kind of customer care department you have Philips???? And are you from Netherlands? I don't think so. Don't ever buy something new, since they are sending the used ones!!!!! order number : 44053797275

I made an order in July, and my product has not been dispatched even now.. after 2 weeks. Their customer service does not provide any help regarding delayed orders. They delete negative reviews on their website and don't make an effort to address customers' concerns. I doubt the authenticity of their products.
What's wrong with this company?
It's a well-known company, but they appear to be scammers!

The tv came out as defected from the box. The sound comes out defected and muffled. We just've bought the tv so we have warranty but the little we know is it doesn't mean anything. When you contact to customer service they just keep giving you tasks to make you gradually more tired so you stop asking for using your warranty. I've been dealing with them for the last 4 weeks and they still keep giving more tasks to do everyday( like this time plug an usb device and use our sofware on ur tv or the previous pictures wasn't enough we need new pictures of the tv's box again).Worst customer service of all time

Simply go Oxgyen concentrator machine

I bought a simply go Oxgyen concentrator January 2020 as I got heart and lung issues.
It was bought out of money left to me by my late nana as she wanted me to be enable to go out without the need for cylinders, enabling me to go on a holiday abroad. At that time I was on Oxgyen on demand.

After 300hours it developed a fault and returned to where we bought it at nebuliser direct on guarantee. They were truly shocked from the lack of usage , so we asked do we have a faulty one and should it be replaced. It needed to be returned to Philips he said and would be about 8/9weeks.
It was repaired and returned September 2020.

This machine is looked after like gold and not in constant use ,until May 2022 my health declined further and usage was now constant for me to have trips out
.
December 2022 it started to sound noisy and rung nebuliser direct, He asked if any warning sign which was nothing. So was told not to worry.

April 2023 while in use it just stopped completely. We rung and was asked to bring it in. Which we did
On checking it only been used for 900hours the gentleman was so shocked it was hardly used and should be thousands of hours of usage … again we said have we just had a faulty one from the start.
Again he explained it will need to go away for 7/8 weeks.

Due to the importance of this machine surely it should have just been replaced at the start.
We have now been told it will cost £750 to repair it .. what if it breaks again we can’t afford to at these prices.

It cost £4000 with all the extras plus this £750 repair … this is truly ridiculous for the usage of only 900 hours of this faulty product by Philips …
You should have replaced it do to its importance and the health and well being of your customer.. I’d get better usage out of a television not use for health reason

What are Philips product Simply go oxygen concentrator saying to people who rely on this machine for their health it will cost you over £5.28 per hour to use it …worse than paying for gas or electricity to keep you alive safe with Oxgyen

It doesn’t come down to the supplier, it’s the manufacturer who made the product

I do hope no one else goes and waste thousands on a machine only good for 900hours
One very sad upset customer who should have had a new machine when it fail at 300 hours

Would never buy another TV from Philips. I have had two.the first one died after 12 months of use.they them said they would fix it.but instead sent me a new TV in exchange.well this TV lasted a 8 months I'm sure it was a second hand refurbished one.im now seeking to try and get my money back so I can buy one from a different company

I was searching for an electric razor comparable to my previous Philips-Norelco one, via the chat feature and e mail, the replies were quick and informative.
I bought the Prestige 9000.
I am very impressed with the close shave I get, as good or better than a manual shave.
The shaver is very easy to clean due to the lift-up head. The only minor negative is that the trimmer comes separate instead of a pop-up trimmer.

Unfortunately, the hairdryer I had purchased broke 4 months later. The rest was fine. 3/5

Philips USB Stick Snow Edition 64GB - USB2.0, Magic Purple, 2-Pack - wit. USB doesn't work well at all it's crazy slow and stalls out. Won't bother to send them back just thought I'd write a review to let you know you should be ashamed of yourselves and I will from now on avoid your company and products like the plague.
Philips- used to be a good company now can't manage to make a working usb flash drive.