Very poor customer service. They delivered the incorrect product, have been awkward about getting the product returned and then just stopped communicating. Will be returning product using... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered goods a week ago, took money immediately but nothing delivered. Tried calling - no answer. Sent email - no answer. Paid for delivery to have goods within 2 days - complete waste of time. Will... See more
Company replied
I had to contact this company due to a problem with my order. Proper customer service was almost none existent. They are arrogant and rude and give the impression they have very little interest in you... See more
Placed order on Dec 2017, now September 2018 we still not yet received order or refund. Emailed and facebook message all the time. Always tell us to wait. Almost a year, unbelivable. This is unreliabl... See more
Company replied
Company details
Information provided by various external sources
Pharmacy at hand is a fully registered online pharmacy with qualified staff serving the local community and the UK. Products available includes shampoos, dental care and teeth whitening.
Contact info
23 Scotland Street, G5 8NB, Glasgow, United Kingdom
- 08451306544
- info@pharmacyathand.co.uk
- www.pharmacyathand.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Meds Store are thieves ,aboet
This people isn't real Only sent half…
This people isn't real Only sent half my order.
Ordered 60 diazepam and 110 tramadol. They only sent me the diazepam. Still hasn't been sorted. Order 179504 am glad i came across some reviews on trust pilot and i found this guys (+19513964583) they're just the best to deal with never had any complain since i started purchasing products from them.
4 weeks for delivery and i received…
4 weeks for delivery and i received counterfeit product from india !!! when i asked for refund , they dont reply to me !!! AVOID THIS SCAMMER

Reply from Pharmacy At Hand
Probably a bogus company
Probably a bogus company. Ordered a month ago with an expect 5 day delivery and nothing to date. Do not respond to e-mails. Definately DODGY

Reply from Pharmacy At Hand
3 Week for received counterfeit…
3 Week for received counterfeit pakistan product !!! And never reply at my email ! TOTAL SCAM .TOTAL FAKE .DONT TRUST .DONT BUY

Reply from Pharmacy At Hand
I received counterfeit Vallium from…
I received counterfeit Vallium from India!
it is scandalous, justice must shut down this "pharmacy"

Reply from Pharmacy At Hand
THEY TOOK MY MONEY BUT DIDN'T SEND THE ORDER AND ARE UNCONTACTABLE
I ordered from here last March and had no problem.
I placed an order on 10 Nov and payment was taken, I have an email to say so from the payment system. No email to confirm the order, no record of the order when I log in to my account, and both phone numbers 0845 and 0141 are no longer working. I also sent a message through the website and no response.
My impression is that they are no longer trading but still taking money. STAY AWAY!!!!!!
Update: they eventually answered my messages and said they are unable to fulfil the order as they have been bought by another company. Received refund 3 weeks after placing order and many efforts to contact them. I chased them up after promised refund didn't arrive they said there was a small technical glitch. I say large con.

Reply from Pharmacy At Hand
DO NOT ORDER FROM HERE!!
DO NOT ORDER FROM HERE!!
I ordered Medik8 Hydr8 Nigh 50ml from Pharmacy At Hand on 23/07/2018
Order information was received as completed on 24/07/2018
Payment was taken from my bank on 25/07/2018
I ave never received the product.
I have spoken to Pharmacy At Hand on several occasions, told that they were waiting fro the product. Eventually I asked for my money back as they had no idea when they would be getting the product. I have called back several times, on each occasion to be told they would do the refund and it would be with me in the next few days - STILL NOT RECEIVED.
AVOID AT ALL COSTS!!

Reply from Pharmacy At Hand
Placed order on Dec 2017
Placed order on Dec 2017, now September 2018 we still not yet received order or refund. Emailed and facebook message all the time. Always tell us to wait. Almost a year, unbelivable. This is unreliable shop. Omar is a unreliable person. Everything is unreliable.

Reply from Pharmacy At Hand
Brilliant website!!!
Brilliant website!!!
Great products
Great prices
Brilliant customer service.
Delay on product I needed but kept in touch with me all the time re-situation. Offered replacements or wait for product. Updates on when it should be with them.
Def recommend website and will most def. use them again
Avoid
Avoid! avoid! avoid!
My order never turned up. Waste of money... and time... trying to contact them...
Very disappointed.

Reply from Pharmacy At Hand
Very good communication
Avoid like the plague!!!
Ordered goods a week ago, took money immediately but nothing delivered. Tried calling - no answer. Sent email - no answer. Paid for delivery to have goods within 2 days - complete waste of time. Will need to contact bank as I have zero confidence in any form of reply from these cowboys.

Reply from Pharmacy At Hand
Absolutely amazing customer service a…
Absolutely amazing customer service a couple of things weren't quite right and they put it right with no quibble really impressed
Great customer service
Great customer service. Regular customer placed order last month fast delivery.
Bought toothpaste on 9th of April
Bought toothpaste on 9th of April. Today is 22nd and still not here. Sent emails but no reply. Need to contact my bank to reverse payment as this is scam

Reply from Pharmacy At Hand
fast delivery
fast delivery. easy to locate products on website.
great service all round
Nice website
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







