Pharmacy At Hand Reviews 77

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Very poor customer service. They delivered the incorrect product, have been awkward about getting the product returned and then just stopped communicating. Will be returning product using... See more

Rated 1 out of 5 stars

Ordered goods a week ago, took money immediately but nothing delivered. Tried calling - no answer. Sent email - no answer. Paid for delivery to have goods within 2 days - complete waste of time. Will... See more

Company replied

Rated 1 out of 5 stars

I had to contact this company due to a problem with my order. Proper customer service was almost none existent. They are arrogant and rude and give the impression they have very little interest in you... See more

Rated 1 out of 5 stars

Placed order on Dec 2017, now September 2018 we still not yet received order or refund. Emailed and facebook message all the time. Always tell us to wait. Almost a year, unbelivable. This is unreliabl... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Wellness Center

Information provided by various external sources

Pharmacy at hand is a fully registered online pharmacy with qualified staff serving the local community and the UK. Products available includes shampoos, dental care and teeth whitening.


Contact info

1.2

Bad

TrustScore 1 out of 5

77 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This people isn't real Only sent half…

This people isn't real Only sent half my order.
Ordered 60 diazepam and 110 tramadol. They only sent me the diazepam. Still hasn't been sorted. Order 179504 am glad i came across some reviews on trust pilot and i found this guys (+19513964583) they're just the best to deal with never had any complain since i started purchasing products from them.

19 February 2020
Unprompted review
Rated 1 out of 5 stars

4 weeks for delivery and i received…

4 weeks for delivery and i received counterfeit product from india !!! when i asked for refund , they dont reply to me !!! AVOID THIS SCAMMER

23 January 2019
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

again same person as the 3 previous reviews, we have left it to Trust-pilot to resolve this matter & cancel all the reviews. this is very clear as the person is using the same IP address to make all these false reviews.

Rated 1 out of 5 stars

Probably a bogus company

Probably a bogus company. Ordered a month ago with an expect 5 day delivery and nothing to date. Do not respond to e-mails. Definately DODGY

2 January 2019
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Glen, sorry about the delay in getting back to you. We can confirm your issue has been resolved. If there is anything else you would like to discuss please don't hesitate to contact us @ info@pharmacyathand.co.uk

Rated 1 out of 5 stars

FAKE PRODUCT

FAKE PRODUCT . AVOID !!!

21 December 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi, Once again same person who has out up the last 3 reviews, total nonsense, this is being reviewed by Trust pilot so we can have these deleted from our account.

Rated 1 out of 5 stars

3 Week for received counterfeit…

3 Week for received counterfeit pakistan product !!! And never reply at my email ! TOTAL SCAM .TOTAL FAKE .DONT TRUST .DONT BUY

20 December 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi again this is the same person who has out up the last 2 reviews, we are in contact with trust pilot to delete these reviews. Again false accusation.

Rated 1 out of 5 stars

I received counterfeit Vallium from…

I received counterfeit Vallium from India!
it is scandalous, justice must shut down this "pharmacy"

19 December 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Franck, just to confirm we have never sold Vallium since we are not authorized to sell Prescription medication, we are only authorized to sell OTC Medicine. This is a false accusation, please stop putting up these fake reviews.

Rated 1 out of 5 stars

THEY TOOK MY MONEY BUT DIDN'T SEND THE ORDER AND ARE UNCONTACTABLE

I ordered from here last March and had no problem.
I placed an order on 10 Nov and payment was taken, I have an email to say so from the payment system. No email to confirm the order, no record of the order when I log in to my account, and both phone numbers 0845 and 0141 are no longer working. I also sent a message through the website and no response.
My impression is that they are no longer trading but still taking money. STAY AWAY!!!!!!
Update: they eventually answered my messages and said they are unable to fulfil the order as they have been bought by another company. Received refund 3 weeks after placing order and many efforts to contact them. I chased them up after promised refund didn't arrive they said there was a small technical glitch. I say large con.

21 November 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Leela, we have looked into this matter and we can confirm the refund is complete and should show in your account, there has been issue with our internal company server which has caused delays in refund, but we can conform the refund is complete. If you have any else we can help you with please email us on info@pharmacyathand.co.uk

Many Thanks
Sohail
Pharmacy At Hand

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE!!

DO NOT ORDER FROM HERE!!
I ordered Medik8 Hydr8 Nigh 50ml from Pharmacy At Hand on 23/07/2018
Order information was received as completed on 24/07/2018
Payment was taken from my bank on 25/07/2018
I ave never received the product.
I have spoken to Pharmacy At Hand on several occasions, told that they were waiting fro the product. Eventually I asked for my money back as they had no idea when they would be getting the product. I have called back several times, on each occasion to be told they would do the refund and it would be with me in the next few days - STILL NOT RECEIVED.
AVOID AT ALL COSTS!!

19 September 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Alison, we are very sorry to hear about the service you have received. we can confirm there has been issues with the Medik8 Night Cream. We email all customers explaining the issue with this product. If you can please email us with your order number we can send you a copy of the refund. our email address is info@pharmacyathand.co.uk. We look forward to hearing from you.

Many Thanks
Pharmacy At Hand
Kathleen

Rated 1 out of 5 stars

Placed order on Dec 2017

Placed order on Dec 2017, now September 2018 we still not yet received order or refund. Emailed and facebook message all the time. Always tell us to wait. Almost a year, unbelivable. This is unreliable shop. Omar is a unreliable person. Everything is unreliable.

15 September 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Amy, thank you for your feedback. We can assure you that your order would have been delivered or refunded. If you can please email us on info@pharmacyathand.co.uk with your order number we will look to resolve this matter immediately. We apologies for any inconvenience caused.

Many Thanks
Pharmacy At Hand
Kathleen

Rated 5 out of 5 stars

Brilliant website!!!

Brilliant website!!!
Great products
Great prices
Brilliant customer service.
Delay on product I needed but kept in touch with me all the time re-situation. Offered replacements or wait for product. Updates on when it should be with them.
Def recommend website and will most def. use them again

6 August 2018
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! avoid! avoid!
My order never turned up. Waste of money... and time... trying to contact them...
Very disappointed.

28 July 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Kate, we can't seem to find your order details on our system, can you please email us on info@pharmacyathand.co.uk with your order number, so we can resolve this matter immediately.

We reply to all emails within 24 hours, we are very surprised you have not received a response from your original email.

We look forward to hearing from you.

Many Thanks
Jaime K
Pharmacy At Hand

Rated 1 out of 5 stars

Avoid like the plague!!!

Ordered goods a week ago, took money immediately but nothing delivered. Tried calling - no answer. Sent email - no answer. Paid for delivery to have goods within 2 days - complete waste of time. Will need to contact bank as I have zero confidence in any form of reply from these cowboys.

15 June 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Alistair

We apologies for the delay in receiving your order, unfortunately there was a manufacturing delay with this item. we contacted you and left a message on your phone also we have proof of emails sent to you.
After looking at the Royal Mail tracking we can confirm your order was delivered.

Rated 1 out of 5 stars

Bought toothpaste on 9th of April

Bought toothpaste on 9th of April. Today is 22nd and still not here. Sent emails but no reply. Need to contact my bank to reverse payment as this is scam

22 April 2018
Unprompted review
Pharmacy At Hand logo

Reply from Pharmacy At Hand

Hi Marcin, we apologies for the delay, your order was delayed in transit by Royal Mail. We can assure you that your order has been delivered after looking at the tracking details by Royal Mail and should be with you by now . Once again we apologies for the delay and any inconvenience caused.

Many Thanks
Kathleen
Pharmacy At Hand

Rated 5 out of 5 stars

fast delivery

fast delivery. easy to locate products on website.

great service all round

29 March 2018
Unprompted review

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