Phantomchessboard logo
Visit website

Phantomchessboard Reviews 

3
•
TrustScore 3 out of 5

2.9

Chess Club
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Chess Club
  2. Board Game Club
  3. Game Store
  4. Gaming service Provider

Contact info

2.9

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(3)

3 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

I backed Phantom on Kickstarter and…

I backed Phantom on Kickstarter and received my board in August 2025. It has never worked — no chess moves are detected at all, despite following every troubleshooting step (firmware update, factory reset, calibration) with their support team for months.
In March 2026, the team agreed in writing to send me a replacement board. Since then I've been stuck on a shipping/packaging issue they were supposed to solve, and since May 21, 2026 they have stopped responding entirely — including to a formal written request with a clear deadline.
I paid approximately €400-500 for a product I have never been able to use. I would not recommend backing this campaign or trusting their post-sale support.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Probable Fraud - Waiting over 4 years

I ordered the product by being an original backer in December 2021 (Not a typo). The company has NEVER delivered the product to me even though I had paid the full amount and the delivery fee. Over 4 years of excuses. Perfect definition of a Scam very well executed. I am happy to be proven wrong and will comment here again if the product ever arrives. Over to you Phantom(?) Chess !!

14 May 2026
Unprompted review
Show reviews in all languages. (3 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look