Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent Service and Quality! I’m extremely happy with Pets Purest products! The quality is amazing, and my pet loves them. I’ve noticed real improvements in his health and energy since using their... See more
Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery. After a quick email to the su... See more
New treats always arrive just as supply running low. Easy to subscribe. Excellent little treats
Company details
Written by the company
Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness
Contact info
Pets Purest, Suite 3, Grove Chambers, 36 Green Lane, SK9 1LD, Wilmslow, United Kingdom
- support@petspurest.com
- www.petspurest.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods arrived promptly
I was impressed with the prompt arrival of the goods ( Dental Spray). As I have only been using it for 5 days I can't comment on its efficacy. However, my over sensitive greyhound has got used to it so I am hopeful it will help to make her terrible breath less terrible! Ex-racing greyhounds are renowned for their poor teeth so I am circumspect about the overall result (she has had two lots of teeth removed and I am reluctant to repeat the procedure as she is nearly 11).
25 March 2023
Found this online as I was searching to…
Found this online as I was searching to help my 13 year old dog. Easy to order and it’s easy for her to take, just sprinkle it on her food.
23 March 2023
Great product (salmon oil) and the dog…
Great product (salmon oil) and the dog loves her daily dose. It's only been a few days but hoping it will help with her knee joint issue.
25 March 2023
Can't judge yet as I have not used it…
Can't judge yet as I have not used it long enough
23 March 2023
Reply from Pets Purest
Hi Bridie,
Thank you very much for your review, I hope you have had a lovely start to your week!
We would love to hear how you get on with our product in the future.
Kind regards,
Jess
Wouldn't know haven't received my order…
Wouldn't know haven't received my order despite paying for it and no notification regarding delivery. Says Royal Mail awaiting delivery.
Have emailed twice not even an acknowledgement of receipt of emails.
Definitely won't use again.
25 March 2023
Reply from Pets Purest
Good afternoon Angela,
Thank you very much for your review, we massively appreciate any and all feedback as it helps up to improve over time.
We sincerely apologise for this and any inconveniences caused as a result. I have emailed you to inform you that a replacement has been sent out to you and should be with you in the upcoming days. We have also recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.
Please let me know if there is anything else I can help you with.
Have a lovely day.
Kind regards and further apologies,
Jess
Rubbish delivery service
I ordered 2 packets of bone broth as we were going away and thought this would be easier than making it up from my usual powder I buy. They took order and my money but a week on I've heard nothing further despite sending an email and contacting them via the contact form. Not even an acknowledgement which I find extremely rude. They say they deliver within 3-5 working days but looking at the tracking Royal Mail are still awaiting my package 7 days on!! Absolutely rubbish!!
1 April 2023
Unprompted review
Reply from Pets Purest
Hi Angela,
Thank you very much for your review, as a small business, any and all feedback is vital for us to improve.
We sincerely apologise for the delayed response to your email. We have recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.
We have reached out to you and replacement has been sent out to you.
If there is anything else I can help you with, please contact me personally at jess@petspurest.com and I will ensure any queries are resolved as quickly as possible.
I hope you have a lovely day!
Kind regards and further apologies,
Jess
No refund given
The treats are of a nice standard, however my delivery was incomplete as an item had been taken off, but I have not received a refund for the missing item. I have sent an message to the company regarding the refund and haven't had anything from the company. Such a shame having to chase a refund. The quality of customer service seems quite low.
24 March 2023
Reply from Pets Purest
Hi there,
Thank you very much for your review, I hope you have had a great start to your week.
We sincerely apologise for this. We have reached out to you and a refund has been processed. As a small business, we strive to give our customers the best experience that we can, and we will ensure that this does not happen in future. As of this week, we have brought customer service back in house to make sure that this is the case.
If there is anything else I can do to help, please contact me personally at jess@petspurest.com.
I hope you have a lovely day!
Kind regards and further apologies,
Jess
Happy customer
This was my first time ordering from petspurest, easy to do and quick delivery of my order. Will use again
22 March 2023
Reply from Pets Purest
Hi Luica,
Thank you very much for your review, I hope you have had a lovely day so far.
We sincerely apologise for any delays with your order.
I have emailed you personally regarding your missing order, and I will ensure this is resolved for you as quickly as possible.
I look forward to hearing from you.
Kind regards and further apologies,
Jess
My dog happy dog loves it & is thriving on it
My dog loves it & is thriving on it , there helpull & fast door to door
23 March 2023
Good Service
This was ordered late on Thursday and delivered on the Saturday excellent service
23 March 2023
Salmon oil
Got a monthly subscription for salmon oil always delivered on time and reasonably priced
23 March 2023
Love the products
Love the products! Our dog is very fussy with food so worried should wouldn’t take the supplements - didn’t need to worry as she had no problems taking them. Delivery was also very quick - very impressed!
23 March 2023
We have a £160 order missing
We have a £160 order missing. I placed an order on the 23rd. We have had no tracking number and the order says fulfilled. The tracking number on the order dpd don't seem to exist. I've tried contacting pets purest through email and the page no response.
Edit: jess replied and gave me a DHL tracking number, the tracking says it should of been with me on the 27th last Monday. Its been a week now.
Update: my order finally arrived 🙌 but I will not be ordering again, the customer service is incredibly bad.
30 March 2023
Unprompted review
Reply from Pets Purest
Good afternoon Chantell,
Thank you very much for your review, I hope you are well.
We sincerely apologise for the delayed response and you missing order.
Please could you email me directly at jess@petspurest with your order number and I will ensure this is resolved for you immediately.
I look forward to hearing from you.
Kind regards and further apologies,
Jess
Pets Purest website was easy to use
Pets Purest website was easy to use. Ordered salmon oil for mý dog. Recieved guickly and was well packaged. Thankyou
23 March 2023
Communication difficulties
I ordered two of the same product and only received one. I found it difficult to find out how to contact them about the issue afterwards. There is no phone number.
However, the product is very good and I will order again.
22 March 2023
The packet of chicken nibbles was not…
The packet of chicken nibbles was not in the box and despite completing the on line contact form and sending an email I have not heard anything back about missing item
22 March 2023
Reply from Pets Purest
Good afternoon Donna,
Thank you very much for your review, as a small business we appreciate any and all feedback as we are continuously striving to improve.
We sincerely apologise for the missing item from your order. We have contacted you and sent out a replacement.
If there is anything else I can do to help, please contact me at jess@petspurest.com and I would be more than happy to help.
Kind regards and further apologies,
Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.