Pets Purest Reviews 

1,253
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their effectiveness for pet health and well-being. Many people observed real improvements in their pets' energy, coats, and dental health after using the natural supplements and treats. Reviewers consistently highlight the excellent customer service and communication, appreciating the helpful support team and speedy resolutions to any issues. The delivery process is often described as fast and problem-free, with items arriving safely and as described. Consumers also find the products to be of excellent value and reasonably priced, making them a highly recommended choice for pet owners.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and effectiveness, with many customers expressing... See more

Quality

People report positive experiences with product quality, often praising the natural ingredients and... See more

Service

Clients share positive opinions on service, consistently highlighting it as great, excellent, and speedy.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more

Rated 5 out of 5 stars

Excellent Service and Quality! I’m extremely happy with Pets Purest products! The quality is amazing, and my pet loves them. I’ve noticed real improvements in his health and energy since using their... See more

Rated 5 out of 5 stars

Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery. After a quick email to the su... See more

Rated 5 out of 5 stars

New treats always arrive just as supply running low. Easy to subscribe. Excellent little treats


Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Pet Store

Written by the company

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,253)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful company

Wonderful company, really great products very reasonably priced and excellent customer service.
I can’t recommend enough!

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I am so pleased I came across the Pets Purest website.
I can not recommend the products highly enough. Dental treats and plaque pro being used on a daily basis to keep my labrador in tip-top condition.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic products

Pets purest are a great family run buisiness their all natural products are fantastic gives you peace of mind that there are no nasty additives in their products.Delivery was so quick.Thank you pets purest

12 July 2023
Unprompted review
Rated 5 out of 5 stars

I've had a monthly subscription with…

I've had a monthly subscription with Pets Purest since our Lab has been a few months old.
Other subscription have tended to cease & rejoin on an advocate basis but not with Pets Purest.
I find the quality of treats very good & as with other Labs ours would be a walking dustbin but with the help of quality treats Charlie our Lab is in great shape. He loves all the treats & knowing they're good quality puts my mind at ease.
We obviously limit the treats but more importantly the treats have NO nasties so I don't feel were misled on the quality.
Some popular named treats that I gave to our last lab when I looked last year on Allaboutdogfood.co.uk the treats I'd given our previous lab were only rated as 10% goodness & in my opinion that's similar to giving a toddler fast food every meal.
I've never had any need to contact the company as orders have been correct & well sealed.
If I was to recommend any treats esp for quality I would definitely recommend these guys. For some the cost maybe an issue but subscription makes it cheaper & you can delay, skip an order with no come back.
I would rather pay a little bit extra & our Lab have less frequent treats & top it up with apples, carrots etc

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing brand, highly recommend!

Amazing brand who have the best interests of animals at the heart of everything they do. Products are all in sustainable packaging and have clearly labelled ingredients and instructions on use. The subscribe option on the website is super handy as well, now I’m always stocked up on my dogs essentials! Delivery is always speedy and social media interaction is always 10/10 👏🏼

12 July 2023
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Natasha,

Thank you for such a kind review, it's very much appreciated! we're so glad you like our products and service, it really makes our day. Have a lovely week.

Kindest regards,
Team Pets Purest

Rated 4 out of 5 stars

Ordered two of the same produce

UPDATE: Received a call from customer services (Melissa) apologising profusely for the delay and the error. She was dealing with customer services enquiries by herself due to staffing shortages. Is refunding me for my whole order and will send replacements when they are in stock. Great customer service eventually and I wish them luck in the future! I think it is important to acknowledge when a complaint has been dealt with professional manner! Ordered two of the same produce - received one - emailed several times - had auto response and when I chased having heard nothing further I had an email asking if I wanted a refund or the product I initially ordered - said I wanted to receive the order - have sent another email but only received another auto response. I had set up a subscription and I now I can't cancel it! Appalling!! No telephone number so will now have to write a letter!! Do not use!!

28 June 2023
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, fast delivery,
My purchase of probiotic is a bit iffy ,,
The fishy smell of these cubes makes me
Feel sick , Oscar my dogs nose twitched
Did eat a few, but I’ve not given him anymore, I think cause I myself can’t stand the smell, SORRY

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Great value and speedy service

Great products at good value prices. Our dog loves the salmon oil on her dinner!

29 June 2023
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Kathryn,

I hope you're well?

Thank you for your lovely review. We're really glad to hear your dog loves our salmon oil!

Kind regards,
Melissa

Rated 5 out of 5 stars

I highly recommend plaque Pro by this…

I highly recommend plaque Pro by this company. I got it for my 13year old cat who's breath started to become smelly, a month on and the smell has gone, its helped my cat massively! As the vet wanted £2k to whip her teeth out. Definitely give this company 10 stars 🌟

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!!!!

My dog has suffered with his anal glands for around 8 months now. We have tried lots and lots of things with no joy. Multiple vet bills, antibiotics and so on. I came across peta purest digestion supplement and all I can say is AMAZING!!!! We have only been using it for a couple of weeks and already my dog has stopped scooting and is finally having solid poops consistently. I can’t wait to try more of your products!!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

big fans - thank you

We're such big fans of your products!! We've always used the plaque pro and both dogs love your sausage treats!

We'd always struggled with Enzo's digestion, he's a sensitive soul, but using your digestion pro the last four months has solved all problems, thank you so much!!

Two very happy customers!!

12 June 2023
Unprompted review
Rated 5 out of 5 stars

My cat had not been eating

My cat had not been eating, it was such a worry. Pets purest suggested a natural digestion aid. I managed to get her to eat some and haven’t looked back since. She is still a very fussy cat but is now eating much more regularly. A great product. Thanks

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent products for fussy dogs

The company products are amazing and the dogs are really enjoying them. The allergy aid product and the worming treatment are working a treat for our dogs who have a sensitive stomach. It is the first time we have managed to use a product that hasn't upset their stomachs. The dogs are loving their calming treats and as they are natural products you know they are more healthy than regular products.
The customer service team are amazing and respond really quickly. I made a mistake in the order and they changed it before delivery. The delivery process is really quick and easy. I would definitely recommend this company and the products they endorse.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

I really would recommend Pets Purest…

I really would recommend Pets Purest and their products to every pet parent I know. Their products are great, my rescue dog's fur is looking so healthy and beautiful since he has been on the salmon oil, recommended by my Parents who also use this for their dogs. I also use the Turmeric tablets and now probiotic supplement. Anytime I am trying to add/amend my subscriptions, the team are so helpful and respond via email way quicker than I would have expected (within 10 minutes sometimes), Melissa is the lady who has recently helped me and she was great which is what prompted me to leave this review. Really great service overall. Thank you! Poppy and Furboy Frankie.

5 June 2023
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Poppy,

Thank you for such a lovely review!
We are so happy that Frankie loves our salmon oil and supplements, this really makes our day.

Kindest regards,
Pets Purest

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