Pets Purest Reviews 

1,253
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the products, often highlighting their natural quality and the positive impact on their pets' health and energy. The service is consistently praised for being excellent, reasonably priced, and offering great value for money. Reviewers also appreciate the fast delivery and good communication, with items arriving safely as described. However, some customers experienced issues with delivery, such as parcels being left in unsafe locations, though the support team promptly resolved these with new deliveries. Conversely, a small portion of people felt that certain products, particularly salmon oil and other supplements, were not suitable for cats, as their pets refused to eat them. A few other people also felt that the product pumps did not work and raised concerns about certain ingredients.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and effectiveness, with many customers expressing... See more

Quality

People report positive experiences with product quality, often praising the natural ingredients and... See more

Service

Clients share positive opinions on service, consistently highlighting it as great, excellent, and speedy.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more

Rated 5 out of 5 stars

Excellent Service and Quality! I’m extremely happy with Pets Purest products! The quality is amazing, and my pet loves them. I’ve noticed real improvements in his health and energy since using their... See more

Rated 5 out of 5 stars

Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery. After a quick email to the su... See more

Rated 5 out of 5 stars

New treats always arrive just as supply running low. Easy to subscribe. Excellent little treats


Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Pet Store

Written by the company

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,253)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t recommend pets purest enough

I can’t recommend pets purest enough. The customer service experience was outstanding, Sandra and Melissa were so helpful, friendly and easy to talk to, any concerns I had were sorted immediately. I have many products on subscription ranging from dental spray and supplements to multivitamins, skin and coat treats and supplements to calming treats, supplements and drops to ensure my golden retriever is in tip top condition. Holly is naturally nervous and scared of the strangest things, adding the calming drops to her water and giving her the calming treats and supplements really seems to help. Holly doesn’t really like having her teeth cleaned so the dental spray and supplements are a must and have helped whiten her teeth and improve her breath. She is less itchy with the skin and coat treats and supplements. Holly can be a bit fussy with treats (I know, strange for a retriever) but she loves the taste of all the products. Knowing everything is made from good quality natural products means that Holly is only getting the best, which she deserves. Thank you pets purest from Sarah and Holly

17 January 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hey Sarah,

Thank you so much for your review! We really appreciate it. We're so glad to hear that the products are helping Holly.

Have a great week.

Kindest regards,
Melissa

Rated 5 out of 5 stars

Really Happy

Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Thuja Cream first from Pets Purest. It worked absolute wonders, the papilloma shrunk and eventually fell off all together. We were absolutely made up that my girl got to avoid having a surgery. We will definitely be using these products again in the future.

26 December 2023
Unprompted review
Pets Purest logo

Reply from Pets Purest

Thank you so much for your wonderful review! We're so happy to hear that our Thuja cream has helped.
Have a lovely week.
Kindest regards,
Pets Purest

Rated 5 out of 5 stars

I would recommend this Company

I had a problem with a couple of items in my order. I brought this to the attention of Pets Purest and they dealt with it very efficiently, courteously and to my complete satisfaction. I would recommend this Company.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

I’m a recurring customer. Highly recommend this company. The delivery of products is fast and reliable. My pup loves the natural treats and I highly recommend the supplements.

24 November 2023
Pets Purest logo

Reply from Pets Purest

Thank you for the lovely review Sylvia! We really appreciate it

Rated 5 out of 5 stars

I recently placed a next day order with…

I recently placed a next day order with Pets Purest, realising soon after the order had gone through,that I needed to change the delivery address. I contacted customer services straight away, but unfortunately we were not quick enough to stop the next day delivery. Due to this Melissa very kindly sent out a FOC delivery to the correct address! I was so great fil as my dog needed the product and was staying with a friend!
So once again a huge thank you!

15 November 2023
Unprompted review
Rated 1 out of 5 stars

Non receipt of order.

Non receipt of order.
Company guaranteed that the order would be regenerated and dispatched 1st class to replace. STILL WAITING"!!!!
Shocking customer services - very disappointing. Do not order from this company

23 October 2023
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Jackie,

Thank you so much for your patience and understanding whilst we sorted this with Royal Mail, we understand how frustrating this is and we appreciate you letting us know that you have now received your order.

Have a lovely week.

Kindest regards,
Melissa

Rated 5 out of 5 stars

Pure Scottish Salmon oil

First time using Pets Purest, looked for good quality oil for our dog, this popped up in a lot of independent articles, have it a whirl, great quality, great price and quick free delivery! Our dog loves it, only meant to have 2 pump doses a day, she would drink it all given half a chance! Will definitely use again.

24 September 2023
Rated 5 out of 5 stars

Wormwood drops

The wormwood drops have kept my cat free of worms for months if not a year. I add them to his dry food and he seems not to notice. I am glad to have found a product with all natural ingredients.

27 September 2023
Unprompted review

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